LUX Infusion

Role Description As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. We’re looking for a Business Analyst / Intake SME who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience—supporting the systems, workflows, and insights that enable seamless care delivery. In this role, you’ll contribute to work that: - Helps patients feel seen, supported, and informed through efficient, well-designed intake and operational workflows - Supports clinicians and partners through clarity, reliability, and trust in the systems they rely on - Moves work forward in a growing, clinician‑led organization focused on better outcomes Everything we do connects back to real people navigating complex healthcare journeys—and this role helps make that journey brighter. Qualifications - Experience in specialty infusion, medical infusion, specialty pharmacy, or related healthcare operations (2+ years) - Strong ability to document and analyze complex workflows and translate them into structured requirements - A deep understanding of how operational processes connect to patient and provider experiences - Clear communication and effective collaboration skills across cross‑functional teams - Proven ability to work independently from high‑level direction and engage stakeholders in meaningful discovery - Strong ownership and accountability for your work and outcomes - Comfort learning, adapting, and growing in a dynamic, fast‑moving environment - A desire to be part of a team that values empathy and high standards Requirements - Bonus if you have direct experience with specialty infusion intake workflows - Familiarity with CareTend or similar healthcare platforms - Exposure to workflow automation or system integration initiatives - Experience applying human-centered design concepts - Experience working with internal and external technology partners Benefits - Pay Range/Rate: $35 — $39 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. This role plays an important part in helping LUX Infusion deliver a patient‑first experience—by shaping the systems and workflows that power how care is delivered across the organization. - Helps patients feel supported through seamless, well-designed intake and therapy workflows - Supports clinicians and operational teams with reliable, intuitive systems that reflect real-world care delivery - Moves work forward in a growing, clinician‑led organization focused on better outcomes Everything we do connects back to real people navigating complex healthcare journeys—and this role helps build the systems that make that journey clearer, simpler, and more connected. Responsibilities - Translate complex specialty infusion workflows into scalable product designs that define how our platform behaves - Define workflow states, transitions, and system logic across intake, benefits, prior authorization, care coordination, and financial processes - Structure product behavior through clear business rules, decision logic, and data requirements - Collaborate closely with Business Analysts, Engineering, Product leadership, and operational stakeholders (pharmacy, nursing, reimbursement) - Balance real-world operational complexity with system scalability and maintainability - Own and prioritize the product backlog, translating system design into clear, actionable user stories and acceptance criteria - Partner with engineering to ensure accurate implementation of workflow logic, integrations, and state management - Support validation, UAT, and iteration to ensure solutions align with intended outcomes - Bring thoughtfulness, reliability, and follow‑through to your work - Identify and implement better ways to serve patients, providers, and teammates Qualifications - 3+ years of Product Owner or Product Manager experience in healthcare technology - Deep experience working with complex, workflow‑driven systems - Strong understanding of healthcare operations (specialty infusion, specialty pharmacy, HUB services, or related) - Experience with reimbursement workflows including benefits investigation, prior authorization, and copay assistance - Proven ability to translate complex, variable workflows into structured, scalable system designs - Experience defining business rules, workflow logic, and data requirements - Strong collaboration and communication skills across cross‑functional teams - Ability to think in systems—not just features or tickets - Comfort navigating ambiguity and driving clarity in high‑complexity environments - A desire to be part of a team that values empathy and high standards Bonus Qualifications - Direct experience with specialty infusion workflows - Experience with workflow or case management platforms - Exposure to system integrations (EHRs, payer systems, or third‑party vendors) - Experience in regulated environments (HIPAA, compliance, auditability) - Familiarity with CareTend or similar platforms Benefits - Purpose‑driven work with real impact - A patient‑first, clinician‑led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Pay Range/Rate $110 — $125 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. Equal Opportunity Employer LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re looking for a Billing Specialist who wants their work to mean something — someone who brings accuracy, accountability, and purpose to the reimbursement process that supports patient access to care. In this role, you’ll contribute to work that: - Helps patients maintain uninterrupted access to infusion therapy - Supports clinicians and operations teams through reliable revenue‑cycle execution - Ensures compliance with payer contracts and reimbursement standards - Strengthens a patient‑first, clinician‑led organization focused on outcomes What You’ll Do: - Prepare and submit insurance claims for home infusion services, including medications, nursing, and supplies - Process electronic pharmacy claims to Medicare Part D, Medicaid, and commercial insurance plans - Verify that all prescription reimbursement data is complete, accurate, and entered timely prior to weekly and month‑end close - Confirm documentation aligns with billed services, codes, and expected reimbursement - Review payments received and apply them accurately to patient accounts through final resolution - Maintain a strong understanding of payer contracts, coverage criteria, and reimbursement guidelines - Address billing inquiries and resolve discrepancies with professionalism and clarity - Stay current on billing regulations, coding guidelines, and payer requirements - Work with clearinghouses and billing systems to support clean claims and efficient workflows - Assist with data entry, administrative, and clerical billing tasks as needed Qualifications - Strong attention to detail and analytical thinking - A customer‑service mindset paired with financial accuracy - Comfort working in a fast‑paced, deadline‑driven environment - Clear written and verbal communication skills - Ownership and care in work that directly affects patient access Requirements - High school diploma or GED - Minimum of two (2) years of experience in medical billing and collections - Experience providing customer service to internal and external stakeholders - Basic proficiency with Microsoft Office (Word, Excel, PowerPoint) Benefits - Purpose‑driven work that directly supports patient access to care - A patient‑first, clinician‑led culture - Collaborative revenue cycle, pharmacy, and operations teams - Flexibility through on‑site or remote work options - Opportunities to grow with a company building something meaningful

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams. In this role, you’ll contribute to work that: - Helps patients feel heard, supported, and confidently guided when they reach out for care - Supports clinicians and site teams through accurate, timely, and reliable communication - Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time Everything we do connects back to real people navigating complex healthcare journeys — and this role helps create clarity, calm, and connection at moments that matter. Responsibilities - Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience - Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems - Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams - Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols - Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately - Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls - Support emergency and on‑call communication processes as needed - Maintain accurate call logs, message documentation, and internal directories - Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments - Identify opportunities to improve communication workflows and support a seamless clinic experience - Support administrative and coordination needs for clinic operations and special projects as requested Qualifications - Deep care about how communication impacts patients, caregivers, and care teams - Clear, professional verbal communication skills and attention to detail - Strong ownership and accountability for accurate routing, documentation, and follow‑through - Comfort handling high call volumes while staying calm and compassionate - Ability to maintain confidentiality and follow HIPAA and privacy standards - Willingness to learn systems, workflows, and escalation protocols in a healthcare environment - A desire to be part of a collaborative team that values empathy, reliability, and high standards Benefits - Purpose‑driven work that directly shapes patient and caregiver experiences - A patient‑first, clinician‑led culture grounded in compassion and excellence - Supportive teammates who value collaboration and respect - The opportunity to grow with a company building something meaningful Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description The Director of Nursing Policy, Standards, and Accreditation is responsible for ensuring all company ambulatory infusion centers (AICs), ambulatory infusion suites (AIS’s) and home infusion nursing maintain continuous compliance with all applicable nursing accreditation and regulatory standards. This role oversees audit readiness at all times, coordinates accreditation activities, and collaborates closely with nursing operations leadership to ensure standards are integrated into daily operations. The Director is responsible for Nursing standards and primary responsibilities include: - Participating in the standards development/revision process - Conducting regular site visits - Providing educational instruction through standards workshops - Managing nursing policy and procedure - Serving as the company’s subject matter expert in nursing accreditation compliance This position supports accreditation services staff in completing scheduled work on time in accordance with LUX Infusion policies and procedures. The Director of Nursing Policy, Standards, and Accreditation is an integral contributor in providing strategic oversight for all accreditation, policy, and quality services, including: - Monitoring, evaluating, suggesting, and implementing needed changes - Continuous quality improvement - Providing clinical guidance to management and operational leadership - Oversight of the Performance Improvement and Quality Management Committee Program Qualifications - Current, unrestricted Registered Nurse (RN) license (multi-state/compact preferred) - Bachelor of Science in Nursing (BSN) required; MSN or advanced degree preferred - A minimum of five (5) years of experience in a healthcare organization with quality, compliance, and accreditation leadership required - Minimum of three (3) years of administrative experience developing and writing accredited applications and policies required - Demonstrated experience managing multi-site accreditation efforts and maintaining continuous audit readiness - Deep knowledge of and experience with ACHC and/or URAC standards - Strong knowledge of state and federal nursing regulations - Excellent verbal, written, and presentation skills - Operational or clinical experience with ambulatory infusion centers (AIC’s), ambulatory infusion suites (AIS’s), Home Health Care services - Experience with clinical quality programs and performance improvement initiatives - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction - Requires problem solving, judgment and/or research to carry out complex procedures and/or recommend courses of action where no precedents or policies exist - Intermediate level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.) Requirements - Strongly preferred experience with NICA and ACHC accreditation - Experience with other accrediting bodies such as Joint Commission, NABP, etc. preferred - Experience at director or manager level in the infusion and/or specialty pharmacy, ambulatory infusion center or suite, or home care industry preferred - Masters or other advanced degree preferred - Experience and a strong knowledge base in infusion therapies i.e. chronic, specialty, and acute therapies Benefits - Competitive salary range: $145,000 — $160,000 USD Essential Functions and Responsibilities - Serve as the primary accreditation lead for all applicable nursing accreditation programs - Develop and deliver workshops for facilities, programs, and site visitors - Accreditation services staff to update documents (applications, worksheets, accreditation manual, policy manual) - Review and implementation of Accreditation Standards - Serve as the primary point of contact for assigned applications - Communicate with applicants utilizing positive customer relation skills - Analyze applicants’ submitted documentation utilizing accreditation scoring methodology to determine eligibility for proceeding with the accreditation processes - Discuss findings with the applicants and LUX Infusion in an educational manner - Draft and submit written executive summaries and present findings to the Accreditation Committees and LUX Infusion - Conduct required follow-up activities of applicants such as onsite reviews - Report any delay in the timely processing of applications to the Compliance and Privacy Officer as well as Senior Vice President of Nursing - Assist in providing technical support and advice to accrediting bodies and Standards Committees - Participate in Nursing standards development/revision process for the specific program - Partner with Nursing and Ambulatory Infusion Center/Suites leaders to embed accreditation requirements into standard workflows - Lead the development, maintenance, and approval process for all nursing-related policies and procedures - Manage accreditation and policy/procedure integration during new mergers or acquisitions - Plan, prepare, and lead internal audits and mock surveys; develop and oversee corrective action plans - Conduct regular on-site visits to locations to verify compliance and provide operational support - Act as the primary liaison with accrediting organizations, responding to inquiries, preparing required documentation, and coordinating site surveys - Oversee Performance Improvement/Quality Management initiatives related to accreditation compliance - Provide regular reports to the Compliance & Privacy Officer on accreditation status, identified risks, and improvement initiatives Supervisory Responsibility This role oversees AIC and Nursing Accreditation Specialist(s) and Quality Specialist(s). Knowledge, Skills and Abilities Requirements - Strong leadership presence with the ability to inspire confidence, foster trust, and serve as an approachable resource to staff at all levels - Demonstrated consultative style, with the ability to guide cross-functional teams, influence stakeholders, and drive alignment on complex issues - Exceptional interpersonal and communication skills, including the ability to present ideas clearly, listen actively, and adapt style to diverse audiences - Proven ability to build and maintain collaborative partnerships, both internally and externally, to achieve organizational goals - Skilled at managing through ambiguity, balancing competing priorities, and facilitating consensus in fast-paced environments - High emotional intelligence, with a focus on empathy, integrity, and the ability to cultivate a positive organizational culture - Knowledge of nursing, drug, and related laws of the state along with prescription monitoring programs - Knowledge of the basic sciences underlying nursing, such as anatomy, biology, and physics - Knowledge of accreditation requirements and process, ability to write and implement policies and procedures - Ability to apply safety and efficiency in the prescribing, dispensing, administering, and use of drugs and related articles for the prevention of illness and the maintenance and management of health - Ability to analyze and understand Physicians' or other recognized medical personnel's oral or written orders involving standard symbols and terminology - Ability to maintain accurate records and prepare reports and correspondence related to the work - Ability to oversee nursing operations of multiple branch locations - Advanced reasoning, analysis, language ability (reading, writing, and speaking) - Ability to handle conflict and to exercise sound judgment - Ability to think and act strategically and proactively - Ability to maintain favorable public relations - Ability to organize and coordinate the work of others - Ability to set priorities and assign work to other professionals - Excellent analytical skill Communication Skills - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings - Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information Computer Skills - Become and remain proficient in all programs necessary for execution Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST (Schedule subject to change based on business needs; on‑call leadership coverage required) Location: Remote — within New York State (Work location subject to change based on business needs) See Your Work in a New Light At LUX Infusion, we believe infusion and home‑based care deserve more light — more warmth, more clarity, and more connection. Our nursing leaders shape how that belief comes to life every day, ensuring care is safe, compliant, and deeply human. We’re looking for a Director of Nursing who wants their work to mean something — a senior clinical leader who brings vision, accountability, and compassion to overseeing home health and infusion nursing services. Why This Role Matters The Director of Nursing is responsible for the clinical integrity, regulatory compliance, and operational excellence of nursing services across home‑based care programs. This role ensures patients receive consistently high‑quality care while supporting and developing nursing teams across the organization. In this role, you’ll contribute to work that: - Ensures patients receive safe, effective nursing care in their homes - Builds strong nursing teams grounded in evidence‑based practice and accountability - Maintains compliance with federal, state, and accreditation standards (URAC, ACHC) - Supports a patient‑first, clinician‑led organization focused on outcomes - Strengthens continuity of care through thoughtful clinical leadership Your leadership sets the standard for how nursing shows up for patients, families, and care partners. What You’ll Do In this role, you will: - Plan, organize, develop, and direct the Nursing Services Department in alignment with regulatory requirements and organizational goals - Ensure compliance with federal, state, and local regulations, as well as URAC and ACHC accreditation standards - Develop, maintain, and regularly update nursing policies, procedures, and clinical standards - Provide oversight for home health nursing services, including subcontracted providers - Lead recruitment, onboarding, training, and retention of nursing staff - Oversee nurse competency development, licensure maintenance, and continuing education - Manage nursing department budgets and expenses - Lead quality assurance, performance improvement, and corrective action initiatives - Collaborate with Medical Director and Operations leadership on admissions processes and active patient management - Review patient care plans and clinical records to ensure quality, safety, and compliance - Foster strong coordination between nursing services and other patient care teams - Maintain productive relationships with physicians and referral partners - Serve as a senior clinical escalation point for patient care concerns - Stay current on nursing trends, regulatory updates, and best practices in home and infusion care What We’re Looking For You may be a great fit if you bring: - Strong clinical leadership experience in home health or infusion services - Deep commitment to patient safety, quality, and nurse development - Confidence managing regulatory compliance and accreditation readiness - Strategic thinking paired with operational execution - Clear, professional communication with clinicians, administrators, and partners Required Qualifications - Bachelor of Science in Nursing (BSN) - Active, unrestricted Registered Nurse (RN) license in New York State - Minimum of five (5) years of experience in home care or hospital nursing - Minimum of three (3) years of nursing leadership or management experience - Intermediate proficiency with Microsoft Office tools - Willingness to travel up to 50% as required for meetings, training, or oversight Preferred Qualifications - Master’s degree in Nursing or related field - Specialty nursing certification - Nurse License Compact eligibility - Working knowledge of home health regulations and accreditation standards You don’t need to check every box — we care just as much about how you lead, support teams, and advocate for patients as your credentials. Why LUX Infusion At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: - Purpose‑driven clinical leadership with system‑wide impact - A patient‑first, clinician‑led culture - Strong partnership across nursing, pharmacy, and operations - Executive visibility and meaningful influence over care delivery - An organization committed to building something meaningful in infusion and home‑based care Come lead nursing care that reflects excellence, trust, and compassion — and see what’s possible when care comes first. BioMatrix Pay Range/Rate $120,000—$140,000 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST (Schedule subject to change based on business needs; on‑call leadership coverage required: approximately 2 weeks per year) Location: Remote — East and/or Central Time Zones (Work location subject to change based on business needs) See Your Work in a New Light At LUX Infusion, we believe infusion and home‑based care deserve more light — more warmth, more clarity, and more connection. Our nursing leaders shape how that belief comes to life every day, ensuring care is safe, compliant, and deeply human. We’re looking for a Director of Nursing who wants their work to mean something — a senior clinical leader who brings vision, accountability, and compassion to overseeing home health and infusion nursing services. Why This Role Matters The Director of Nursing is responsible for the clinical integrity, regulatory compliance, and operational excellence of nursing services across home‑based care programs. This role ensures patients receive consistently high‑quality care while supporting and developing nursing teams across the organization. In this role, you’ll contribute to work that: - Ensures patients receive safe, effective nursing care in their homes - Builds strong nursing teams grounded in evidence‑based practice and accountability - Maintains compliance with federal, state, and accreditation standards (URAC, ACHC) - Supports a patient‑first, clinician‑led organization focused on outcomes - Strengthens continuity of care through thoughtful clinical leadership Your leadership sets the standard for how nursing shows up for patients, families, and care partners. What You’ll Do In this role, you will: - Plan, organize, develop, and direct the Nursing Services Department in alignment with regulatory requirements and organizational goals - Ensure compliance with federal, state, and local regulations, as well as URAC and ACHC accreditation standards - Develop, maintain, and regularly update nursing policies, procedures, and clinical standards - Provide oversight for home health nursing services, including subcontracted providers - Lead recruitment, onboarding, training, and retention of nursing staff - Oversee nurse competency development, licensure maintenance, and continuing education - Manage nursing department budgets and expenses - Lead quality assurance, performance improvement, and corrective action initiatives - Collaborate with Medical Director and Operations leadership on admissions processes and active patient management - Review patient care plans and clinical records to ensure quality, safety, and compliance - Foster strong coordination between nursing services and other patient care teams - Maintain productive relationships with physicians and referral partners - Serve as a senior clinical escalation point for patient care concerns - Stay current on nursing trends, regulatory updates, and best practices in home and infusion care What We’re Looking For You may be a great fit if you bring: - Strong clinical leadership experience in home health or infusion services - Deep commitment to patient safety, quality, and nurse development - Confidence managing regulatory compliance and accreditation readiness - Strategic thinking paired with operational execution - Clear, professional communication with clinicians, administrators, and partners Required Qualifications - Bachelor of Science in Nursing (BSN) - Active, unrestricted Registered Nurse (RN) license in New York State - Minimum of five (5) years of experience in home care or hospital nursing - Minimum of three (3) years of nursing leadership or management experience - Intermediate proficiency with Microsoft Office tools - Willingness to travel up to 50% as required for meetings, training, or oversight Preferred Qualifications - Master’s degree in Nursing or related field - Specialty nursing certification - Nurse License Compact eligibility - Working knowledge of home health regulations and accreditation standards You don’t need to check every box — we care just as much about how you lead, support teams, and advocate for patients as your credentials. Why LUX Infusion At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: - Purpose‑driven clinical leadership with system‑wide impact - A patient‑first, clinician‑led culture - Strong partnership across nursing, pharmacy, and operations - Executive visibility and meaningful influence over care delivery - An organization committed to building something meaningful in infusion and home‑based care Come lead nursing care that reflects excellence, trust, and compassion — and see what’s possible when care comes first. BioMatrix Pay Range/Rate $120,000—$140,000 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Patient Access Liaison (PAL) – Active who wants their work to mean something — someone who brings empathy, precision, and persistence to supporting patients throughout their infusion journey. This role can be on‑site in Overland Park, KS or Garnet Valley, PA, or remote, with a standard schedule of 8:30 AM–5:00 PM CST or EST. Why This Role Matters The PAL – Active plays a vital role in ensuring patients can continue therapy without disruption. By closely monitoring insurance eligibility and authorization status, this role helps remove barriers to care before they impact treatment. In this role, your work will: - Help patients stay on therapy through proactive eligibility and coverage monitoring - Provide clarity and reassurance during insurance or benefit changes - Support care teams by ensuring downstream partners have accurate, timely information Every update, follow‑up, and conversation helps protect a patient’s access to care. What You’ll Do In this role, you will: - Monitor monthly insurance eligibility and authorization status for assigned active patients - Identify changes in coverage and proactively coordinate with patients, sales teams, physicians, and reimbursement partners to resolve barriers - Serve as the primary point of contact for patients and referral partners, providing updates on coverage, authorizations, and next steps - Communicate insurance changes to Reimbursement Specialists to initiate new benefits verification or prior authorizations as needed - Work closely with data entry, reimbursement, nurse coordination, and pharmacy operations teams to keep cases moving forward - Document all patient, provider, and field communications accurately in designated systems - Track referral progress, workload metrics, and case status to ensure timely follow‑through - Support technology‑enabled communication and collaborate across teams to meet service goals What We’re Looking For You may be a great fit if you bring: - 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies - Experience providing high‑quality customer service to patients and healthcare providers - Familiarity with electronic health records or pharmacy patient management systems - Working knowledge of medical or pharmacy terminology - Strong organizational skills and comfort managing multiple priorities in a fast‑paced environment - Proficiency with Microsoft Office (Word, Excel, PowerPoint) - A high school diploma or equivalent (Bachelor’s degree preferred) - Willingness to travel up to 5% as needed for meetings or training Bonus Points If You Have - Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments - General understanding of insurance benefits, payer requirements, and verification processes - Familiarity with infusion therapy workflows and patient needs Why LUX Infusion At LUX Infusion, we believe care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: - Purpose‑driven work with direct patient impact - A patient‑first, team‑oriented culture - Close collaboration with clinical, operational, and reimbursement partners - The opportunity to grow your expertise while supporting meaningful care journeys Come help protect patient access to infusion care — and see what’s possible when care comes first. BioMatrix Pay Range/Rate $23—$29 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Why This Role Matters At LUX Infusion, every hire helps shape the care experience for patients and families who are navigating complex health journeys. The Talent Acquisition Partner plays an important role in helping us grow with intention by connecting talented people to meaningful work across our organization. This role supports the teams behind the care. By bringing in strong clinical and non-clinical talent, building trusted partnerships with leaders, and creating a thoughtful candidate experience, this position helps ensure we have the right people in place to serve patients with compassion, consistency, and excellence. What You’ll Do Responsibilities include: - Lead full-cycle recruiting that helps LUX Infusion attract and hire exceptional clinical and non-clinical healthcare talent - Partner with hiring leaders to understand team needs and develop recruiting strategies that support both business priorities and patient care - Build and maintain strong candidate pipelines through sourcing, networking, referrals, and meaningful outreach - Create a candidate experience that feels responsive, respectful, and aligned with who we are as an organization - Guide candidates and hiring teams through an organized interview process that supports clear communication and thoughtful hiring decisions - Support hiring across a range of roles, including nurses, pharmacists, allied health professionals, and administrative positions - Use data and recruiting insights to strengthen hiring outcomes and identify opportunities to improve the process - Partner closely with People & Culture, hiring leaders, and onboarding teams to help new hires transition smoothly into the organization - Help ensure recruiting practices stay aligned with healthcare regulations, credentialing considerations, and employment standards - Strengthen LUX Infusion’s presence in the market by building relationships with schools, professional associations, and healthcare talent communities - Collaborate closely with hiring managers, People & Culture partners, and onboarding stakeholders - Bring thoughtfulness, reliability, and follow-through to your work - Identify and implement better ways to serve patients, providers, and teammates What We’re Looking For We’re looking for someone with strong recruiting experience, sound judgment, and genuine care for people. This person knows how to build trust, stay organized in a fast-moving environment, and balance urgency with a thoughtful, human-centered approach. You may be a strong fit for this role if you: - Bring experience recruiting in healthcare, clinical staffing, or other fast-paced environments where quality and responsiveness matter - Understand how to partner with leaders, ask the right questions, and move hiring efforts forward with clarity and confidence - Communicate in a way that is warm, professional, and grounded - Enjoy building relationships and creating positive experiences for candidates and hiring teams alike - Stay organized across multiple searches and competing priorities - Bring creativity and persistence to sourcing and problem-solving - Value accountability, follow-through, and continuous improvement - Care about building teams that make a real difference in people’s lives Why LUX Infusion At LUX Infusion, our mission is rooted in compassionate care and meaningful connection. We support patients throughout their treatment journey, and we know that experience starts with the people who make up our teams. Joining LUX means being part of a growing organization where your work has visible impact. You will help shape the teams that support patients every day while building strong partnerships across the business. It is a place to do purposeful work, grow your career, and be part of a culture that values people, collaboration, and care. PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.