LUX Infusion

Role Description As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. We’re looking for an AIC Director who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient-first experience, whether that impact is directly with patients or behind the scenes supporting care delivery. In this role, you’ll contribute to work that: - Helps patients feel seen, supported, and informed - Supports clinicians and partners through clarity, reliability, and trust - Moves work forward in a growing, clinician-led organization focused on better outcomes Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter. Qualifications - Bachelor’s degree in health policy, business or relevant discipline - 10+ years’ experience in reimbursement in health care environment - Previous experience with home infusion and specialty pharmacy - Basic level of computer and internet skills (e.g., Microsoft Office, etc.) - Excellent interpersonal, leadership and organizational skills Requirements - Ability to prioritize and handle multiple tasks and projects concurrently - Must have scheduling flexibility and be able to work overtime and on-call coverage - Overnight travel on occasion by car and airplane - Careful attention to detail - Excellent and effective time management skills - Strong leadership and management skills - Ability to inspire and motivate staff and colleagues - Ability to organize and plan the activities of subordinates and delegate appropriately - Demonstrated project management skills - Ability to travel based on business needs Benefits - Purpose-driven work with real impact - A patient-first, clinician-led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Physical Demands and Work Environment - This position requires constant sitting with occasional walking, standing, kneeling or stooping - This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms - This position requires constant talking and hearing - This position must occasionally lift and/or move up to 20 pounds - Specific vision abilities required by this job include close vision and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees - Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm - Place patients first, work collaboratively with a “stacked-hands” mindset - Maintain a consistent focus on quality, accountability, and continuous improvement General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Role Description The Site Technology Implementation Lead is responsible for executing the deployment, installation, and configuration of technology solutions across company sites, including new locations, relocations, expansions, and refresh initiatives. This role works under the direction of the Manager, Site Technology and Implementation and serves as the primary technical resource responsible for ensuring site technology is installed, tested, and operationally ready. This individual coordinates closely with infrastructure teams, vendors, facilities, and local site leadership to ensure all technology components are delivered accurately, on time, and in alignment with company standards. The role requires a combination of strong technical skills, field coordination, and disciplined execution. What You’ll Do - Execute technology deployments for new site openings, relocations, and upgrades, following established implementation plans and standards. - Install, configure, and validate site technologies including: - Network equipment (switches, firewalls, wireless access points) - Workstations, laptops, and mobile devices - Printers and multi-function devices - Telephony and conferencing systems - Peripheral equipment and end-user setup - Coordinate onsite activities such as hardware staging, shipping, receiving, and installation. - Perform site readiness checks to confirm infrastructure, connectivity, and equipment availability. - Serve as the primary point of contact for onsite technology implementation activities. - Coordinate with network, infrastructure, security, and support teams to ensure proper deployment sequencing and configuration. - Work with carriers and vendors for circuit turn-ups, installations, and troubleshooting. - Support structured cabling coordination and validate installations meet standards and specifications. - Assist with cutover activities and ensure a smooth transition to operational support. - Conduct pre-go-live validation, including: - Network connectivity and performance - Device functionality and configuration - User workstation readiness - Telephony and communication systems testing - Identify and resolve issues prior to site go-live, escalating as needed. - Document test results, issues, and remediation actions. - Maintain accurate documentation of site deployments, including asset tracking, configurations, and installation records. - Follow and enforce established site technology standards, checklists, and playbooks. - Provide input on improving deployment procedures, tools, and documentation. - Ensure all hardware and configurations align with security and compliance requirements. - Work closely with vendors, onsite contractors, and service providers during implementation. - Validate vendor work quality and escalate issues when expectations are not met. - Support post-go-live transition to IT operations and service desk teams. - Assist with warranty support, equipment replacements, and vendor follow-ups as needed. Qualifications - Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered. - 3+ years of experience in IT infrastructure, desktop support, or hands-on technology deployment roles. - Experience supporting multi-site environments, office openings, or infrastructure rollouts preferred. - Familiarity with working in construction, facilities coordination, or field service environments is a plus. Requirements - Experience with site technology implementations in healthcare, pharmacy, or regulated environments. - Certifications such as CompTIA Network+, A+, or equivalent preferred. - Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms. - Familiarity with low-voltage systems, security systems, or building technology integrations. Benefits - Purpose-driven work with real impact. - A patient-first, clinician-led culture. - Supportive, collaborative teammates. - The opportunity to grow with a company building something meaningful. Physical Demands and Work Environment - Ability to travel frequently to company locations and implementation sites. - Ability to lift and transport technology equipment (up to ~50 lbs). - Work may occur in office, warehouse, or active construction environments. - Flexibility to work evenings or weekends for site cutovers or critical deployments.

Role Description The Security Operations Manager is responsible for leading and maturing the organization's cybersecurity operations program with a primary focus on healthcare security, identity and access management, Single Sign-On (SSO) strategy, threat detection, incident response, and regulatory compliance. This role serves as both a technical leader and people leader, providing mentorship and professional development to Security Analysts while establishing scalable security operations capabilities across the enterprise. The Security Operations Manager will oversee day-to-day security operations, security monitoring, vulnerability management, incident response, identity security initiatives, and compliance activities supporting HIPAA, HITECH, and other healthcare regulatory requirements. This position partners closely with Infrastructure, Applications, Compliance, HR, and business stakeholders to ensure the confidentiality, integrity, and availability of enterprise systems and Protected Health Information (PHI). What You’ll Do - Security Operations Leadership - Lead and manage Security Operations (SecOps) activities across infrastructure, applications, cloud platforms, and endpoints. - Develop and maintain security monitoring, threat detection, incident response, and security governance processes. - Serve as the primary escalation point for complex security incidents and investigations. - Direct security event analysis, triage, containment, eradication, and recovery activities. - Establish operational metrics, dashboards, and KPIs to measure security effectiveness. - Drive continuous improvement initiatives to enhance enterprise cybersecurity maturity. - Coordinate security activities with managed security service providers and strategic security partners. - Identity Security & SSO Program Management - Lead enterprise Identity and Access Management (IAM) strategy and implementation. - Design, implement, and maintain Single Sign-On (SSO) platforms and identity federation technologies. - Manage security controls related to Azure AD/Entra ID, MFA, conditional access, RBAC, and privileged access management. - Partner with application owners to onboard business-critical applications into SSO platforms. - Establish identity governance processes, user lifecycle management standards, and access review programs. - Conduct identity risk assessments and develop remediation plans. - Oversee authentication modernization initiatives and Zero Trust security models. - Healthcare Security & Regulatory Compliance - Ensure compliance with HIPAA, HITECH, HITRUST, NIST CSF, and healthcare cybersecurity best practices. - Lead security risk assessments and remediation planning. - Support internal and external audits. - Develop and maintain healthcare-focused security policies, standards, and procedures. - Monitor controls protecting Protected Health Information (PHI) and Electronic PHI (ePHI). - Collaborate with Compliance, Legal, and Operations teams on security and privacy matters. - Participate in breach investigations, reporting requirements, and corrective action programs. - Threat Detection & Incident Response - Oversee SIEM, EDR, vulnerability management, email security, and threat intelligence platforms. - Direct proactive threat hunting activities. - Lead cyber incident response exercises and tabletop simulations. - Manage forensic investigations and root-cause analysis efforts. - Coordinate post-incident reviews and remediation planning. - Maintain incident response playbooks and operational procedures. - Vulnerability & Risk Management - Direct vulnerability management programs across servers, endpoints, cloud environments, and applications. - Establish risk-based prioritization methodologies for remediation. - Oversee remediation tracking and reporting. - Evaluate new technologies, vendors, and cloud services for cybersecurity risk. - Conduct third-party security assessments and vendor reviews. - Team Leadership & Mentorship - Supervise, coach, and mentor Security Analysts and junior cybersecurity staff. - Develop career growth plans, training programs, and technical development pathways. - Conduct regular one-on-one meetings and performance coaching. - Provide guidance on incident investigations, technical analysis, and security operations best practices. - Foster a collaborative culture focused on continuous learning and operational excellence. - Create succession planning and cross-training opportunities within the security team. - Participate in recruiting, interviewing, onboarding, and workforce planning activities. - Security Awareness & Collaboration - Promote cybersecurity awareness throughout the organization. - Deliver technical and non-technical security presentations. - Partner with Infrastructure, Application Development, Service Desk, and Compliance teams on security initiatives. Qualifications - Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent experience). - 7+ years of progressive cybersecurity experience. - 3+ years of experience leading security operations or security engineering initiatives. - Experience within healthcare, specialty pharmacy, or other highly regulated industries. - Hands-on experience implementing and administering enterprise SSO and IAM platforms. - Strong experience with: - Microsoft Entra ID (Azure AD) - Single Sign-On (SAML, OIDC, OAuth) - Multi-Factor Authentication (MFA) - SIEM platforms - EDR/XDR technologies - Vulnerability Management - Security Incident Response - Experience supporting HIPAA compliance and healthcare security assessments. Qualifications Preferred - CISSP - HCISPP - CISM - GIAC Certifications - Microsoft Identity & Access Administrator Certification - HITRUST experience - Healthcare cybersecurity leadership experience Benefits - Purpose-driven work with real impact - A patient-first, clinician-led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Pay Range/Rate $115,000 — $135,000 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Other Requirements - Participate annually in required legal and ethical compliance training. - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies. - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual. - Refrain from any behavior that could be considered unethical or unlawful. Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Role Description The Senior Security Analyst (Healthcare) is responsible for protecting the organization’s information systems, data, and technology assets with a primary focus on safeguarding Protected Health Information (PHI) and ensuring compliance with healthcare regulatory requirements. This role plays a critical part in designing, implementing, monitoring, and improving the organization’s cybersecurity posture in alignment with HIPAA, HITECH, and other applicable standards. This position serves as a senior technical and operational resource within the security function, leading security monitoring, incident response, risk assessments, vulnerability management, and compliance initiatives. The Senior Security Analyst works closely with IT, infrastructure, application teams, compliance, and external partners to identify risks, respond to threats, and maintain a strong security posture across a multi-site healthcare environment. Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter. What You’ll Do - Security Operations and Monitoring - Monitor and analyze security events and alerts across networks, endpoints, cloud platforms, and applications. - Investigate suspicious activity and lead incident response efforts, including triage, containment, eradication, and recovery. - Serve as an escalation point for complex security incidents and coordinate cross-functional response efforts. - Maintain and tune SIEM, EDR, and other security tools to improve detection and reduce false positives. - Conduct root cause analysis and document incidents, actions taken, and lessons learned. - Healthcare Security and Compliance - Ensure compliance with HIPAA, HITECH, and other healthcare regulatory and privacy requirements. - Participate in security risk assessments, gap analyses, and audits (internal and external), including support for third-party assessments. - Develop and maintain security policies, standards, and procedures aligned with regulatory expectations. - Monitor controls related to PHI protection, data access, and breach prevention. - Support audit readiness and remediation activities for compliance findings. - Vulnerability and Risk Management - Conduct regular vulnerability scans and coordinate remediation efforts across infrastructure and application teams. - Prioritize risks based on business impact, exploitability, and regulatory exposure. - Track and report on vulnerability remediation status and risk reduction efforts. - Perform risk assessments on new systems, vendors, and technology implementations. - Contribute to third-party risk management and vendor security reviews. - Security Engineering and Architecture Support - Collaborate with infrastructure and application teams to implement secure configurations and controls. - Evaluate and recommend security solutions, tools, and technologies to enhance protection capabilities. - Support secure design reviews for new applications, systems, and integrations. - Validate implementation of security controls across networks, endpoints, and cloud environments. - Identity and Access Management (IAM) - Review and monitor user access to systems containing PHI and sensitive data. - Support access governance processes, including provisioning, deprovisioning, and periodic access reviews. - Investigate access anomalies and enforce least-privilege principles. - Training, Awareness, and Continuous Improvement - Support security awareness and training initiatives with a focus on healthcare threats (e.g., phishing, ransomware). - Provide guidance to IT and business teams on security best practices and risk mitigation. - Identify opportunities to improve security processes, tooling, and response capabilities. - Mentor junior analysts and contribute to the development of the security team. Qualifications - Bachelor’s degree in Cybersecurity, Information Technology, or a related field preferred; equivalent experience considered. - 5+ years of experience in cybersecurity, information security, or related roles. - 2+ years of experience in healthcare IT, security, or regulated environments required. - Demonstrated experience with incident response, threat detection, and vulnerability management. - Experience supporting audits and compliance frameworks in regulated industries. Requirements - Strong understanding of: - Security operations (SIEM, EDR, log analysis) - Network security (firewalls, IDS/IPS, segmentation) - Endpoint security and device hardening - Cloud security principles (Azure, AWS, or similar) - Vulnerability scanning and remediation tools - Familiarity with: - HIPAA Security Rule and Privacy Rule - NIST Cybersecurity Framework (CSF) and/or NIST 800-53 - HITRUST CSF (preferred in healthcare environments) - Knowledge of identity and access management practices. - Understanding of secure system and application design principles. Benefits - Purpose-driven work with real impact - A patient-first, clinician-led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Pay Range/Rate $110,000 — $120,000 USD

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We’re looking for a Territory Account Executive (Hematology Sales) who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. This role plays a critical part in helping LUX Infusion deliver a patient‑first experience by driving strategic growth across the bleeding disorder community while ensuring patients receive seamless, high-quality care. - Helps patients feel seen, supported, and informed throughout their treatment journey - Strengthens trusted partnerships with clinicians, advocacy groups, and key stakeholders - Expands access to care by developing and executing territory strategies that connect more patients to life-changing therapies Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter. Responsibilities - Lead territory strategy and execution to drive sustained referral growth and patient onboarding - Build, deepen, and manage high-impact relationships with providers, treatment centers, advocacy organizations, and industry partners - Serve as a trusted resource within the bleeding disorder community through education, engagement, and thought partnership - Collaborate closely with patients, pharmacy teams, clinicians, and internal partners to ensure seamless and coordinated care delivery - Proactively manage a robust pipeline, using data and insights to prioritize opportunities and improve outcomes - Mentor and guide less experienced team members, sharing best practices and elevating team performance - Represent LUX Infusion at key industry events, conferences, and community engagements - Stay ahead of industry trends, therapies, payer dynamics, and patient support resources - Bring thoughtfulness, reliability, and follow‑through to your work - Identify and implement better, more scalable ways to serve patients, providers, and teammates Qualifications - Bachelor’s degree preferred or equivalent experience - Several years of experience in healthcare sales, specialty pharmacy, or related field (bleeding disorders or rare disease experience strongly preferred) - Demonstrated success in territory management and business development - Ability to travel within territory and attend events as needed Requirements - Deep care about the human impact of your work - Advanced relationship-building and influencing skills across a wide range of stakeholders - Strong ownership and accountability for driving territory performance and achieving growth goals - Strategic thinking with the ability to translate insights into action - High level of autonomy, self-direction, and sound judgment - Comfort navigating complexity and leading within a dynamic environment - A desire to be part of a team that values empathy and high standards Benefits - Purpose‑driven work with real impact - A patient‑first, clinician‑led culture - Supportive, collaborative teammates - The opportunity to grow with a company building something meaningful Pay Range/Rate $80,000 — $110,000 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Role Description We’re looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams. In this role, you’ll contribute to work that: - Helps patients feel heard, supported, and confidently guided when they reach out for care - Supports clinicians and site teams through accurate, timely, and reliable communication - Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time Everything we do connects back to real people navigating complex healthcare journeys — and this role helps create clarity, calm, and connection at moments that matter. Responsibilities - Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience - Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems - Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams - Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols - Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately - Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls - Support emergency and on‑call communication processes as needed - Maintain accurate call logs, message documentation, and internal directories - Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments - Identify opportunities to improve communication workflows and support a seamless clinic experience - Support administrative and coordination needs for clinic operations and special projects as requested Qualifications - Deep care about how communication impacts patients, caregivers, and care teams - Clear, professional verbal communication skills and attention to detail - Strong ownership and accountability for accurate routing, documentation, and follow‑through - Comfort handling high call volumes while staying calm and compassionate - Ability to maintain confidentiality and follow HIPAA and privacy standards - Willingness to learn systems, workflows, and escalation protocols in a healthcare environment - A desire to be part of a collaborative team that values empathy, reliability, and high standards Benefits - Purpose‑driven work that directly shapes patient and caregiver experiences - A patient‑first, clinician‑led culture grounded in compassion and excellence - Supportive teammates who value collaboration and respect - The opportunity to grow with a company building something meaningful Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl - Talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees - Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm - Place patients first, work collaboratively with a “stacked‑hands” mindset - Maintain a consistent focus on quality, accountability, and continuous improvement

Role Description At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring accurate, timely reimbursement so patients can access care without unnecessary delays or financial confusion. In this role, you’ll contribute to work that: - Helps patients receive life‑sustaining therapies without disruption - Supports clinicians, pharmacy teams, and care coordinators through reliable billing and reimbursement processes - Strengthens the financial foundation of a growing, clinician‑led organization focused on long‑term patient outcomes Every claim represents a real person managing a complex condition and this role helps remove barriers so care can continue seamlessly. Qualifications - Deep care about how billing accuracy impacts patient access and experience - At least two years of medical insurance or reimbursement experience - Strong attention to detail and the ability to manage multiple priorities - Clear verbal and written communication skills - Comfort working with billing systems, payer portals, and Microsoft Office tools - Strong customer service mindset and professionalism when resolving complex payer issues - Ability to stay organized and adaptable amid changing workloads Requirements - Ensure accurate and timely billing and reimbursement by submitting clean claims to primary and secondary payers - Review, correct, and resubmit rejected or denied claims promptly - Verify insurance eligibility, authorizations, and documentation prior to medication delivery - Maintain complete and accurate patient billing files, including CMNs, prescriptions, and supporting medical documentation - Confirm delivery dates before claim submission and invoice patients for applicable responsibility amounts - Serve as a key partner to pharmacy, care coordination, and field staff to resolve billing issues - Track accounts receivable activity and maintain detailed AR status reporting - Communicate regularly with insurance companies, providers, and internal teams regarding claim status - Predict cash flow based on claim progression and payer response patterns - Maintain documentation of all payer communications and follow‑ups - Respond to payer requests for records, authorizations, and clinical documentation in a timely manner - Support insurance contract maintenance and payer audits as needed - Monitor trends in payer behavior, coverage changes, and industry updates, escalating concerns appropriately - Participate in quality assurance activities, audits, training, and continuing education initiatives - Bring reliability, organization, and follow‑through to a fast‑paced revenue cycle environment Benefits - Purpose‑driven work that directly supports patient care - A patient‑first, clinician‑led culture - Collaborative teams across pharmacy, revenue cycle, and care coordination - Opportunities to grow your expertise in specialty infusion reimbursement

Role Description We’re looking for a Project Manager who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring the projects and initiatives that support care delivery are executed with clarity, efficiency, and impact. In this role, you’ll contribute to work that: - Helps patients feel seen, supported, and informed through well-executed operational and technical initiatives. - Supports clinicians, partners, and internal teams through clear processes, communication, and delivery. - Moves work forward in a growing, clinician‑led organization focused on better outcomes. Everything we do connects back to real people navigating complex healthcare journeys - and this role helps bring structure, focus, and momentum to that work. Responsibilities - Lead cross-functional projects from planning through execution to deliver strategic, operational, and technical initiatives on time and within scope. - Define business requirements and develop clear project plans, timelines, and success metrics. - Collaborate closely with stakeholders across IT, Operations, Clinical, and external partners to align on goals and deliverables. - Bring thoughtfulness, reliability, and follow‑through to project execution, communication, and documentation. - Monitor progress, manage risks, and proactively adjust plans to keep projects on track and aligned to business goals. - Provide clear, consistent updates to leadership, including project status, risks, and performance insights. - Identify and implement better ways to improve processes, standardize workflows, and strengthen project delivery across the organization. - Support new business initiatives, product launches, and process improvements that enhance patient and provider experiences. Qualifications - Deep care about the human impact of your work, especially in healthcare or patient-centered environments. - 4+ years of experience in project management and business analysis, with healthcare experience preferred. - Experience leading cross-functional projects and coordinating multiple stakeholders and priorities. - Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, or similar). - Clear communication and effective collaboration skills across technical and non-technical teams. - Strong ownership and accountability for project outcomes and delivery. - Ability to think critically, manage complexity, and adapt in a dynamic environment. - Comfort using project management tools and developing documentation, plans, and reporting artifacts. - A desire to be part of a team that values empathy and high standards. Benefits - Purpose‑driven work with real impact. - A patient‑first, clinician‑led culture. - Supportive, collaborative teammates. - The opportunity to grow with a company building something meaningful. Pay Range/Rate $100,000 — $110,000 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit. - Use hands to finger, handle, or feel objects, tools, or controls. - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. - Occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other Requirements - Participate annually in required legal and ethical compliance training. - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies. - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual. - Refrain from any behavior that could be considered unethical or unlawful. Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. Equal Opportunity Employer LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description The Inside Sales Representative – Infusion Pharmacy is responsible for generating and growing patient referrals by building relationships with physician offices, referral coordinators, and clinical staff. This role focuses on proactive outreach through phone, email, and virtual engagement to educate healthcare providers on infusion therapy services, streamline referral processes, and ensure patients are connected to appropriate therapy options. The Inside Sales Representative will work closely with field sales teams, intake teams, and clinical staff to drive referral growth across targeted specialties such as: - Neurology - Immunology - Rheumatology - Gastroenterology - Dermatology - Other infusion-related specialties This role plays a key part in expanding access to care while supporting physicians and their staff with efficient referral coordination. Qualifications - Bachelor’s degree preferred, or equivalent healthcare sales experience. - 2 or more years of inside sales, healthcare sales, or referral development experience preferred. - Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable. - Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred. Requirements - Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services. - Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals. - Educate physician offices on available infusion therapies, patient eligibility, and referral pathways. - Identify opportunities to convert existing patient referrals and uncover new referral sources. - Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals. - Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently. - Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation. - Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate. - Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures. - Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts. - Assist in expanding account coverage in markets without dedicated field sales support. - Help validate and expand tertiary referral opportunities within physician practices and healthcare systems. - Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits. - Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system. - Track referral trends, office engagement, and sales activity metrics. - Identify patterns and opportunities to improve referral conversion and account engagement. - Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers. - Identify opportunities to improve referral processes and service offerings for physician offices. Benefits - Pay Range: $70,000 — $90,000 USD Work Environment This role is typically office-based or remote and involves frequent outbound calling, virtual meetings, and digital communication with healthcare providers. Occasional travel may be required for training or team meetings. Impact of the Role The Inside Sales Representative plays a critical role in expanding patient access to infusion therapies by strengthening relationships with physician offices and ensuring a seamless referral experience for providers and their patients. Knowledge, Skills and Competency Requirements - Strong communication and relationship-building skills with medical office staff and healthcare professionals. - Ability to effectively engage referral coordinators and administrative healthcare staff. - Highly organized with strong attention to detail and follow-through. - Comfortable with high outbound call volumes and proactive relationship development. - Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations. - Proficiency with CRM systems and Microsoft Office applications. - Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position. Other Requirements - Participate annually in required legal and ethical compliance training. - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies. - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual. - Refrain from any behavior that could be considered unethical or unlawful. Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. We’re looking for a Business Analyst / Intake SME who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience—supporting the systems, workflows, and insights that enable seamless care delivery. In this role, you’ll contribute to work that: - Helps patients feel seen, supported, and informed through efficient, well-designed intake and operational workflows - Supports clinicians and partners through clarity, reliability, and trust in the systems they rely on - Moves work forward in a growing, clinician‑led organization focused on better outcomes Everything we do connects back to real people navigating complex healthcare journeys—and this role helps make that journey brighter. Qualifications - Experience in specialty infusion, medical infusion, specialty pharmacy, or related healthcare operations (2+ years) - Strong ability to document and analyze complex workflows and translate them into structured requirements - A deep understanding of how operational processes connect to patient and provider experiences - Clear communication and effective collaboration skills across cross‑functional teams - Proven ability to work independently from high‑level direction and engage stakeholders in meaningful discovery - Strong ownership and accountability for your work and outcomes - Comfort learning, adapting, and growing in a dynamic, fast‑moving environment - A desire to be part of a team that values empathy and high standards Requirements - Bonus if you have direct experience with specialty infusion intake workflows - Familiarity with CareTend or similar healthcare platforms - Exposure to workflow automation or system integration initiatives - Experience applying human-centered design concepts - Experience working with internal and external technology partners Benefits - Pay Range/Rate: $35 — $39 USD Physical Demands The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - Occasionally required to stand, walk, or sit - Use hands to finger, handle, or feel objects, tools, or controls - Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear - Occasionally lift and/or move up to 25 pounds - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Other Requirements - Participate annually in required legal and ethical compliance training - Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies - Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual - Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.