• Lead the development and execution of Pebl’s global benefits strategy across 150+ countries • Define and evolve a scalable global benefits roadmap, including standardization frameworks and localized offerings • Ensure benefits design supports market expansion, competitiveness, and client needs • Own and optimize Pebl’s global broker and vendor ecosystem • Lead selection, negotiation, and performance management of partners • Establish governance frameworks (SLAs, scorecards, QBRs) to ensure consistency, quality, and cost efficiency • Oversee vendor relationships and ensure compliance with regulatory requirements • Oversee end-to-end implementation and renewal workflows globally and in the U.S. • Ensure consistent, scalable processes across enrollments, renewals, and administration • Drive standardization and continuous improvement across regions and teams • Drive competitiveness and cost optimization through plan design and cost-sharing strategies • Lead or support the implementation of benefits administration systems • Partner with Product and Engineering to enhance Pebl’s in-house platform • Improve integrations across HRIS, payroll, and vendor systems • Leverage automation and AI to reduce manual processes and improve scalability • Lead and develop a high-performing team responsible for global and U.S. benefits operations • Set clear priorities, KPIs, and accountability structures • Foster a culture of ownership, innovation, and continuous improvement • Support benefits P&L through cost management, vendor optimization, and design strategy • Use data and insights to drive decision-making and improve outcomes • Balance cost, compliance, and employee experience at scale

• Tell the story of transformation: You'll craft the narratives, such as newsletters, microsites, executive briefings, and business cases, that make our CXAI ambition tangible and exciting. You simplify the complex, turn data into decisions, and make people feel the urgency of where we're going. • Drive measurable outcomes: You're fluent in the metrics that matter: CSAT, first contact resolution, cost to serve, revenue per contact. You connect every technology investment to movement in those numbers and build ROI frameworks that secure stakeholder buy-in at the highest levels. • Lead the transformation roadmap: You'll own the CXAI transformation roadmap end-to-end, including critical paths, deployment sequencing, adoption milestones, and build the scorecards and prioritization tools that keep a global organization focused and accountable. • Build capability at scale: You design leadership programs, offsites, and team experiences that shift culture and build AI-first capabilities across the organization. You manage headcount planning, performance scorecarding, and direct budget ownership for the CX AI business unit, making investment decisions alongside senior leadership and holding accountability for how resources translate to outcomes. • Lead by example: You don't just plan the AI transformation, but you demonstrate it. You build templates and program practices that put our own CXAI tools to work, proving from the inside what an AI-powered organization actually looks like.

• Expand production within existing nationally contracted wholesale brokers and selectively establish new contracts • Identify and engage the producers, practice leaders, and teams actively placing target business • Position Futuristic Underwriters as a core, go-to market aligned with underwriting appetite and growth objectives • Execute consistent, purpose-driven in-person and virtual visits • Lead production, underwriting, and profitability discussions with clear, measurable outcomes • Build and execute actionable producer development plans with defined parameters • Deliver market intelligence and maintain disciplined documentation • Represent Futuristic Underwriters at targeted industry events • Execute initiatives that drive profitable growth

• Shape and execute the go-to-market strategy for Iron Mountain’s State, Local, and Education (SLED) business, identifying opportunities to expand market presence and deepen customer engagement. • Build, strengthen, and maintain trusted partnerships with senior government leaders, education stakeholders, consultants, and cooperative purchasing organizations. • Partner closely with sales leadership to advance high-value opportunities from early engagement through contract award, driving pipeline growth and competitive wins. • Monitor legislative trends, funding initiatives, and procurement developments to identify actionable opportunities aligned with Iron Mountain’s solutions portfolio. • Collaborate with marketing and leadership to refine messaging, contribute to proposal strategies, and represent Iron Mountain as a visible industry leader at public sector events and strategic forums.