Role Description We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners. You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward. This is a great role for someone who is passionate about blending operational expertise with B2B customer facing account management. We are looking for someone who is driven, communicative, detail and process-oriented, and always willing to go the extra mile to ensure our customers find success with Ethos’ technology. - Own full lifecycle account management for SMB through enterprise B2B partners. - Lead operational onboarding with partner’s operational teams. - Partner with our strategic account managers to grow the business of each partner. - Problem solve operational challenges. - Be an expert in Ethos own back-office operations. - Help define our account management strategy, cadences and processes to scale. Qualifications - Excellent internal and external communication skills. - Experience in external facing enterprise account management / onboarding / customer success roles. - Process oriented with strong attention to detail. - Desire to please customers and do whatever-it-takes approach to ensuring success. - Ability to work through ambiguity and in a hyper-growth sales environment. - Consistent track record of meeting and exceeding goals. - Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs. - Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment. - Impatient driver - loves to move things forward and get the job done. - Prior experience in life insurance is a plus, but not required. - Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc. Requirements - The US national base salary range for this full-time position is $70,000 - $123,000. - Salary ranges are determined by role, level, and location. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits - Further details of our US benefits can be found at Ethos Careers .

• Increase awareness, market share and revenue for Azurity’s robust portfolio with targeted stakeholders, in collaboration with cross-functional partners. Frequently negotiate National GPO contracts as well as direct and indirect regional contracts. • Analyze, track and maintain reporting on customer insights, business interactions and contractual performance to goals. • Subject matter expert on the overall pharmaceutical landscape, provider business models, decision-making and contracting processes. • Build, maintain and regularly present your strategic business plan, demonstrating reliable insights that will contribute to brand decision making and predictable results. • Develop and grow productive business partnerships across assigned customer segments with key decision makers and stakeholders. • Support and inspire Azurity sales teams with knowledge, training and insights into the reimbursement landscape, billing, coding, payer access and opportunities for pull-through. • Frequently attend national and regional conferences, trade shows, industry meetings, and customer sponsored meetings, as applicable, to further develop the alliances between access customers and Azurity. • Partner cross functionally to support Market Access, Brand, Analytic, Insights, Legal and Regulatory teams to optimize strategies and performance to corporate goals. • Always adhere to relevant pharmaceutical industry regulatory and compliance guidelines and Azurity policies in all business supported settings and industry meetings.

• Build and maintain strong relationships with MSP partners • Guide partners through structured onboarding for each new customer deployment • Track customer usage patterns across your partner's portfolio • Conduct regular check-ins and quarterly business reviews with partners • Collaborate with technical support and pricing specialists • Identify and pursue expansion opportunities within your partner portfolio • Use available tools and partner feedback to improve partner experience • Maintain accurate, up-to-date records in Salesforce

• Serve as the primary customer contact for Foodservice planned service activities • Collaborate across national service teams, field service providers, and bottlers/distributors • Monitor and track activities in tools like Salesforce, QuickBase, Power BI, Microsoft Teams • Troubleshoot process issues, using phone and other communication channels • Build productive relationships with customers, distributors, service partners, and Ops/Sales clients • Utilize dashboards & reporting to identify and address process failures