Ethos Life logo
Ethos Life

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

Operations Account Manager

Location

United States

Posted

1 day ago

Salary

$70K - $123K / year

Seniority

Lead

Job Description

Operations Account Manager

Ethos Life

Role Description We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners. You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward. This is a great role for someone who is passionate about blending operational expertise with B2B customer facing account management. We are looking for someone who is driven, communicative, detail and process-oriented, and always willing to go the extra mile to ensure our customers find success with Ethos’ technology. - Own full lifecycle account management for SMB through enterprise B2B partners. - Lead operational onboarding with partner’s operational teams. - Partner with our strategic account managers to grow the business of each partner. - Problem solve operational challenges. - Be an expert in Ethos own back-office operations. - Help define our account management strategy, cadences and processes to scale. Qualifications - Excellent internal and external communication skills. - Experience in external facing enterprise account management / onboarding / customer success roles. - Process oriented with strong attention to detail. - Desire to please customers and do whatever-it-takes approach to ensuring success. - Ability to work through ambiguity and in a hyper-growth sales environment. - Consistent track record of meeting and exceeding goals. - Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs. - Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment. - Impatient driver - loves to move things forward and get the job done. - Prior experience in life insurance is a plus, but not required. - Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc. Requirements - The US national base salary range for this full-time position is $70,000 - $123,000. - Salary ranges are determined by role, level, and location. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits - Further details of our US benefits can be found at Ethos Careers .

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