KnowBe4

• develop software using the KnowBe4 Software Development Lifecycle and Agile methodologies • assist other team members by providing technical direction • define approaches and solutions to complex technical problems • own the evolution of major subsystems within the team's domain • translate KnowBe4's strategic goals into technical roadmaps • set the bar for code quality and engineering patterns

• Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues. • Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer. • Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity. • Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company. • Generate accurate renewal quotes using pricing strategies that meet our established standards and policies. • Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director. • Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal. • Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

Title: Tech Support (Hybrid) Location: São Paulo, Brazil Job Description: KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Brazil positions open to candidates located in São Paulo. Job Summary The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) Work Environment & Hybrid Rhythm - The Success Hub: Our flagship office is located in Vila Olímpia—the heart of São Paulo’s tech and innovation scene. The space is highly accessible via the Emerald Line (CPTM - Vila Olímpia Station) and major transit corridors. - The Schedule: 2 days in-office, 3 days remote. To maximize collaboration while keeping our physical footprint lean, we use a split schedule (Group A: Mon/Tue | Group B: Wed/Thu). You will align with your manager on your group assignment. Key Responsibilities - Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide. - Host and facilitate technical webinars and product demonstrations for a global audience. - Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace). - Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs. - Manage ticketing queue, ensuring timely resolution of reports and requests - Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues Technical Skills & Qualifications - Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English. - Portuguese: Native/Near-native speaking and writing skills. - Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs). - Knowledge of email authentication protocols: SPF, DKIM, and DMARC. - Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment. - Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred. - Education: 2-year degree in a technical field or equivalent work experience. - Professional Competencies: - Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment. - Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company. - Strong collaborative and teamwork skills. Additional Requirements - Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences. - Application Note: Please submit your resume in English. The interview process will be conducted primarily in English. - Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

Title: HR Business Partner (Global Functional Lead) (Hybrid) Location: Arlington, Virginia KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Arlington positions open to candidates located in the Washington DC area. The Opportunity The HR Business Partner (Global Functional Lead) is a strategic global lead responsible for defining the "what" of the talent agenda for their assigned business functions. Operating within a matrixed global model, this role owns the talent strategy, organizational design, and leadership coaching for their functional client groups worldwide. The HRBP acts as the primary strategic architect, partnering with Regional HR Leaders (who own the "how" and local execution) to ensure a consistent, high-performance employee experience across all geographies. What You'll Do Functional Talent Strategy & Org Design (The "What") - Global Strategic Lead: Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap. - Organizational Architecture: Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals. - Succession & Talent Reviews: Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps. - Workforce Planning: Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization. Matrix Collaboration (Functional vs. Regional) - Regional Partnership: Collaborate with Regional HR Leaders (Americas, EMEA, APJ) to adapt global functional strategies to local legal and cultural requirements. - One Voice to Leadership: Serve as the primary point of contact for the function's senior-most global leaders, ensuring they receive coherent and coordinated HR support. - Global Consistency: Ensure HR programs (Performance, Compensation, DEI) are implemented with consistency across all regions for the specific function. - Operational Handoffs: Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives. - Information Exchange: Ensure vital information is flowing between yourself, the function you’re supporting, and the regional HR leaders. Empowerment through coordination and collaboration is the way! Leadership Coaching & Performance - Executive Advisory: Act as a trusted sounding board and coach for senior executives on people-related decisions, org health, and leadership behavior. - Proactive Performance: Partner with Employee Relations and Regional HR to inculcate a high-performance culture, guiding managers on talent assessment and complex performance management. - Compensation Strategy: Collaborate with the Total Rewards COE to broker scalable compensation and pay-equity strategies that align with functional benchmarks. COE & Operational Integration - COE Liaison: Interface with Talent Acquisition, Talent Management, and Total Rewards to deliver specialized solutions that address functional pain points. - Systems Optimization: Advocate for and help accelerate "Manager Self-Service" and automation in partnership with HR Operations to improve the functional user experience (UX). Employee Relations Support - For US only, partner with Employee Relations to help cover and support any overflow cases. This includes direct work on disciplinary items, investigations, grievance resolution, and offboards. Minimum Qualifications: - Bachelor’s Degree in HR, Business, or a related field (Master’s/MBA preferred). - 10+ years of progressive HR experience, with at least 5 years in a strategic HRBP capacity supporting global/matrixed organizations. - Matrix Navigation: Proven ability to influence across reporting lines—balancing global functional needs with regional operational realities. - Outside-In Thinking: Ability to develop HR solutions starting with the business client’s needs and moving toward process design. - Strategic Diplomacy: Exceptional communication skills; ability to manage "Functional vs. Regional" tensions and escalate issues via defined protocols. - Systems Fluency: Proficiency with Workday and a data-driven approach to HR analytics. - Discretion: Expert-level judgment in handling highly confidential executive-level matters. - Exceptional Collaboration: This role will need to collaborate with HRBPs, regional HR teams, and COE teams. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

• Develop, implement and maintain an effective planning and analysis capability that will provide senior management with appropriate analytical tools to establish goals and measure performance of the organization’s businesses • Partner with cross functional business owners and International managers to facilitate the planning and reporting processes and align their business goals with the company goals • Act as liaison between Operations and Sales Departments through the Strategic Finance teams to ensure consistency in reporting, analysis and communications and to drive strategy and efficiencies within the organization • Lead the global annual budgeting process, financial planning and monthly re-forecasting • Build and maintain growth and strategic model for the organization including the 5 year Plan • Be responsible for ensuring the validity of the models in the planning tool • Work with M&A team and/or Accounting to integrate and align new businesses and/or acquisitions • Perform ad-hoc requests and projects to support operational and strategic business decisions as needed • Lead and develop staff to meet functional goals • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

• Liaise with the Board of Directors, potential investors, law firms, banks, insurance companies, research analysts, investor relations and other professionals on behalf of finance leadership • Assist in the recruitment and vetting of top quality candidates for the financial sector • Ensure key finance deliverables are monitored and timely • Create and manage OKRs for the finance department • Coordinate with tax and treasury departments to ensure the timely and accurate completion of banking documentation • Procure any items for the finance department • Assist with the Quarterly earnings call logistics • Help manage the email inbox and route correspondence for the CFO • Take minutes for the CFO when needed • Create powerpoint presentations as needed for management • Coordinate team building activities

• Build and maintain strong relationships with key partners reselling KnowBe4 products across the TOLA region • Develop and execute a regional territory plan that prioritizes partners by opportunity, coverage, and growth potential • Engage with partner executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives • Conduct deep discovery to understand each partner's organizational structure, goals and objectives, and the motivators for partner reps • Develop and execute joint strategic business plans with priority partners, including agreed-upon sales, marketing, enablement, and certification goals • Deliver on-site sales trainings, enablement sessions, and floor days across the region to equip partner sellers with positioning, product knowledge, and selling best practices • Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations • Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them across the region, propose region-wide or partner-specific incentives, drive participation, and own the results and ROI • Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business • Drive alignment between regional KnowBe4 sales teams and their partner counterparts — from field sellers to sales leadership — to ensure consistent field-level engagement and relationship building within the region • Facilitate account mapping sessions between KnowBe4 regional sales teams and partner sellers to create measurable channel-sourced pipeline • Identify, recruit, and onboard new partners within the region as needed to support growth • Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI • Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs) • Drive partners to the partner portal to utilize marketing campaigns and demand generation tools • Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship • Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, market trends, and territory opportunity • Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting • Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team • Maintain accurate and thorough records in Salesforce.com • Ensure partner compliance with partner agreements and rules of engagement • Travel extensively throughout the TOLA region to partner offices, events, and KnowBe4 meetings (50% or more)

• Build and maintain strong relationships with key partners reselling KnowBe4 products across the Northeast region • Develop and execute a regional territory plan that prioritizes partners by opportunity, coverage, and growth potential • Engage with partner executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives • Conduct deep discovery to understand each partner's organizational structure, goals and objectives, and the motivators for partner reps • Develop and execute joint strategic business plans with priority partners, including agreed-upon sales, marketing, enablement, and certification goals • Deliver on-site sales trainings, enablement sessions, and floor days across the region to equip partner sellers with positioning, product knowledge, and selling best practices • Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations • Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them across the region, propose region-wide or partner-specific incentives, drive participation, and own the results and ROI • Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business • Drive alignment between regional KnowBe4 sales teams and their partner counterparts — from field sellers to sales leadership — to ensure consistent field-level engagement and relationship building within the region • Facilitate account mapping sessions between KnowBe4 regional sales teams and partner sellers to create measurable channel-sourced pipeline • Identify, recruit, and onboard new partners within the region as needed to support growth • Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI • Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs) • Drive partners to the partner portal to utilize marketing campaigns and demand generation tools • Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship • Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, market trends, and territory opportunity • Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting • Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team • Maintain accurate and thorough records in Salesforce.com • Ensure partner compliance with partner agreements and rules of engagement • Travel extensively throughout the Northeast region to partner offices, events, and KnowBe4 meetings (50% or more)

• Build and maintain strong relationships with sellers, sales leadership, and executives across the SHI organization • Serve as a primary local point of contact for SHI, maintaining a consistent in-person presence at SHI offices in the Austin metro area • Engage with SHI executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives • Conduct deep discovery to understand SHI's organizational structure, segmentation, goals and objectives, and the motivators for SHI sellers • Develop and execute joint strategic business plans with SHI, including agreed-upon sales, marketing, enablement, and certification goals • Deliver on-site sales trainings, enablement sessions, and floor days to equip SHI sellers with positioning, product knowledge, and selling best practices • Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations • Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them within SHI, propose SHI-specific incentives, drive participation, and own the results and ROI • Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business • Drive alignment between regional KnowBe4 sales teams and their counterparts within SHI to ensure consistent field-level engagement and relationship building • Facilitate account mapping sessions between KnowBe4 sales teams and SHI sellers to create measurable channel-sourced pipeline • Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI • Engage SHI leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs) • Drive SHI to the partner portal to utilize marketing campaigns and demand generation tools • Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship • Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, and partner trends • Meet assigned targets for monthly sales volume requirements and objectives within SHI and maintain a healthy pipeline/accurate forecasting • Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team • Maintain accurate and thorough records in Salesforce.com • Ensure partner compliance with partner agreements and rules of engagement • Travel as required to SHI offices, events, and KnowBe4 meetings (up to 50%, including regular local travel within the Austin metro area)

• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture. • Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team. • Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development. • Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders. • Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance. • Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns. • Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout. • Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders. • Continuous Improvement: Lead retrospectives to identify and implement process enhancements. • Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues. • Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities. • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Blocker Removal: Proactively identify and remove technical or procedural impediments. • Team Shielding: Protect the team from disruptions and unnecessary context-switching to maintain focus. • Risk Mitigation: Identify project risks and potential bottlenecks early in the delivery cycle. • Process Advocacy: Champion DevOps, and automation initiatives to improve delivery quality. • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight