• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies • Conduct high-volume outbound and inbound outreach (50+ calls daily) • Qualify leads and identify viable opportunities • Convert inquiries into consultations and retain clients through effective sales techniques • Build trust with clients while handling sensitive and high-stakes situations • Maintain accurate records in CRM systems and sales pipelines • Meet and exceed daily, weekly, and monthly sales targets • Collaborate with internal teams to improve client experience and conversion rates • Uphold firm standards with professionalism, urgency, and empathy

• Ability to analyze denial reasons and trends to identify opportunities for process improvement. • Excellent verbal and written communication skills to effectively collaborate with healthcare providers and present appeal arguments. • Keen attention to detail to ensure accurate review and analysis of denied claims and medical records. • Strong problem-solving skills to develop effective appeal strategies and overcome denial challenges. • Understanding of medical terminology, coding principles, and reimbursement guidelines to assess denial reasons and appeal opportunities. • Ability to adapt to changing payer policies, regulations, and reimbursement requirements. • Review denied claims to identify denial reasons and discrepancies. • Analyze medical records, billing documents, and payer policies to prepare appeal arguments. • Collaborate with healthcare providers to gather additional documentation and evidence for appeals. • Document appeal activities, correspondence, and outcomes for tracking and reporting purposes. • Monitor denial trends and provide feedback to revenue cycle teams to prevent future denials. • Participate in denial management meetings and contribute insights to improve denial prevention strategies. • Stay updated on payer policies, regulations, and reimbursement guidelines relevant to claim denials.

• Architect, localize, and deploy learning modules for the Digital Academy, covering topics like ecommerce management, conversion optimization, channel strategy, digital marketing, commercial operations, and analytics. • Lead & build engaging, modular content and assessments (quizzes, activities, case studies) in line with business priorities and quality standards (objectives, accuracy, engagement, design, usability, assessment). • Manage end-to-end deployment of learning programs across all SEA markets; coordinate launch timelines and ensure content addresses both regional and market-specific needs. • Collaborate with business leaders, internal L&D teams, external vendors and cross-functional partners to align learning initiatives with business goals. • Collect feedback and measure program effectiveness against defined KPIs (e.g., completion rates, course feedbacks, revisions etc.)

• Inspect, test, and analyze equipment to identify issues that could impact performance • Perform maintenance, repairs, and preventative service on SCBA (Scott Air Packs), compressors, purification systems, charge stations, and rescue equipment • Disassemble, repair, and reassemble air packs and related components • Conduct NFPA testing and ensure compliance with safety standards • Troubleshoot and repair compressors and purification systems • Perform system testing, flow testing, and performance evaluations on compressed air systems • Inspect and analyze equipment installations to identify performance or efficiency issues • Calibrate rescue equipment to meet manufacturer specifications and safety standards • Plan routes, schedule service calls, and manage time effectively in a mobile environment • Build strong customer relationships and promote maintenance programs, upgrades, and replacement parts • Maintain accurate documentation of inspections, testing, and repairs • Ensure all work is completed safely, efficiently, and in accordance with company and industry standards