Intrepid

• Respond to buyer inquiries via chat • Provide diligent and friendly service • Increase sales performance through cross-selling and upselling • Contribute to the goal of maximizing customer retention • Ensure chat response time and rate SLAs are met • Identify the needs of buyers by asking relevant probing questions • Acknowledge and resolve buyer concerns and complaints • Analyze and report product and promotion issues • Actively collaborate with internal and external stakeholders

• Craft persuasive e-commerce product content that informs and inspires action • Enhance digital footprint and optimize customer journey via content strategy and SEO • Take charge of product content optimizing across categories to improve product performance • Boost product organic search results within platforms • Upload banners on e-commerce platforms via HTML interface • Complete various day-to-day ad-hoc requests from clients related to product management and store decoration