Moaddel Law Firm

• Evaluate calls from Call Center and be the first point of contact for immigration clients seeking remedies. • Conduct high-volume outbound and inbound outreach (50+ calls daily). • Qualify leads and identify viable opportunities. • Convert inquiries into consultations and retain clients through effective sales techniques. • Build trust with clients while handling sensitive and high-stakes situations. • Maintain accurate records in CRM systems and sales pipelines. • Meet and exceed daily, weekly, and monthly sales targets. • Collaborate with internal teams to improve client experience and conversion rates. • Uphold firm standards with professionalism, urgency, and empathy.

• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies • Conduct high-volume outbound and inbound outreach (50+ calls daily) • Qualify leads and identify viable opportunities • Convert inquiries into consultations and retain clients through effective sales techniques • Build trust with clients while handling sensitive and high-stakes situations • Maintain accurate records in CRM systems and sales pipelines • Meet and exceed daily, weekly, and monthly sales targets • Collaborate with internal teams to improve client experience and conversion rates • Uphold firm standards with professionalism, urgency, and empathy

• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies • Conduct high-volume outbound and inbound outreach (50+ calls daily) • Qualify leads and identify viable opportunities • Convert inquiries into consultations and retain clients through effective sales techniques • Build trust with clients while handling sensitive and high-stakes situations • Maintain accurate records in CRM systems and sales pipelines • Meet and exceed daily, weekly, and monthly sales targets • Collaborate with internal teams to improve client experience and conversion rates • Uphold firm standards with professionalism, urgency, and empathy.

• Answer incoming calls in a professional and courteous manner • Transfer calls to the appropriate individual or department based on client needs • Accurately document call details and interactions in the system • Assign follow up tasks for missed or unresolved calls • Notify team members of important calls, messages, or pending matters • Follow up on unanswered calls and emails as needed • Maintain clear and professional communication with internal teams and clients • Manage multiple tasks and prioritize efficiently in a remote environment • Meet or exceed daily and weekly performance metrics • Maintain professionalism, reliability, and accountability in all interactions