• Assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network • Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately • Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers • Create and manage case information on the bespoke system to ensure a smooth journey for clients and customers • Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved • Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them • Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties

• Administer the provider credentialing process for practice providers and the provider enrollment process for insurance payers. • Ensure timely communication with practices and implementation teams to gather credentialing and enrollment information. • Process initial and re-credentialing applications and conduct primary source verification (CAQH, NPPES, etc.). • Credential, link, and revalidate providers and groups with commercial and government payers. • Maintain working knowledge of payer credentialing policies, forms, and compliance requirements. • Troubleshoot and resolve enrollment issues, including claim denials and unbilled problems. • Maintain accurate provider participation (PAR) lists and distribute updates to stakeholders. • Enter provider demographics and credentialing data into credentialing software. • Complete and track clearinghouse applications for EDI and ERA, and process EFT authorizations for payments. • Collaborate with internal teams to develop and refine enrollment policies and procedures. • Drive continuous improvement and contribute to special projects as needed.

• Develop, implement, and maintain the Program Quality Management Plan (QMP) in compliance with Client requirements, FTA Quality Management System Guidelines, and the Client’s Quality Program Plan; submit for Client review and approval. • Lead and maintain an ISO 9001-aligned Quality Management System (QMS) for the program. • Serve as the primary authority for QA/QC governance across the team and all program participants. • Ensure quality control and assurance for delivered services and work products. • Monitor and evaluate quality performance of team, design consultants, and construction contractors. • Review and evaluate designer and contractor quality plans for compliance with contract requirements, Client procedures, and the Program Management Plan (PMP). • Recommend approval to the Client of all designer quality plans prior to implementation. • Review and approve contractor quality plans to ensure effective quality control and implementation of inspection, testing, and commissioning requirements. • Oversee QA/QC activities across all program phases, including design, procurement, manufacturing, construction, testing, and commissioning. • Manage and direct quality inspectors, field inspectors, and QA/QC personnel across the program. • Plan and execute independent quality audits to verify compliance and performance. • Track and manage nonconformance reports (NCRs), corrective/preventive actions, and quality metrics. • Provide regular quality reporting to Client leadership, including audit results, trends, and recommendations. • Collaborate with program leadership and technical teams to ensure integration of quality across all disciplines. • Implement continuous improvement processes and capture lessons learned. • Identify and mitigate quality risks across the program lifecycle.

• Oversee and support the execution of clinical trials, ensuring the highest standards of quality, compliance, and efficiency. • Lead on clinical coordination tasks requiring technical depth, with a focus on quality and continuous improvement. • Manage and coordinate clinical trial activities to ensure adherence to protocols, regulatory requirements, and project timelines. • Collaborate with cross-functional teams to address clinical trial issues, optimize processes, and ensure the effective execution of studies. • Oversee site management and monitoring to ensure data integrity and compliance with study protocols. • Provide guidance and support to clinical staff and investigators, ensuring adherence to best practices and regulatory standards. • Track and report on trial progress, identifying potential risks, and implementing strategies to mitigate challenges.