• Conduct regionally-specific market research on civil, structural, and architectural elements, including labor availability for civil trades, commodity trends for concrete and steel, local regulations impacting sitework, and other factors affecting costs. • Maintain detailed records of historical project costs, including labor, materials, and equipment. • Analyze historical data to identify trends, patterns, and opportunities for cost optimization. • Develop conceptual budgets for CSA scope elements based on market analysis and project scope. • Prepare detailed estimates for labor, materials, and equipment, factoring in project complexity and location. • Generate cost variance reports at major design milestones to track trends and inform stakeholder decisions and identify value-engineering opportunities. • Lead and support takeoffs using Bluebeam, On-Screen Takeoff, or similar tools. • Solicit and analyze subcontractor and vendor pricing for structural steel, precast, tilt-up, mass concrete pours, etc. • Collaborate with general contractors and trade-partners to reconcile project costs and ensure scope alignment. • Provide support for change order forensics and perform cost reconciliation with trade-partners as needed to verify pricing accuracy. • Conduct thorough constructability reviews focused on civil, structural, and architectural scopes to identify potential challenges and improvements in design. • Work with project stakeholders to implement value-engineering solutions that optimize efficiency and cost-effectiveness. • Assist in developing comprehensive RFP documentation for civil, structural, and architectural scopes, including specifications, scope of work, and evaluation criteria. • Ensure clarity and accuracy in RFP documents to support competitive bidding and selection. • Help with bid-leveling by compiling and analyzing data for informed decisions. Evaluate contractor proposals based on experience, qualifications, and cost competitiveness. • Participate in GC/contractor selection meetings and offer input on firm suitability. • Draft specific language for RFPs to ensure precise scope definitions and requirements. • Coordinate with bidders during the procurement phase. • Assist with pre-bid RFIs by reviewing and responding to related inquiries. • Support the coordination and conduction of site walks focused on relevant elements. • Perform bid leveling for bids to compare and normalize proposals. Conduct post-bid interviews with bidders to clarify assumptions, resolve discrepancies, and negotiate terms. • Occasional travel to project sites for kick-offs, pre-bid walks, and constructability reviews.

• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies • Conduct high-volume outbound and inbound outreach (50+ calls daily) • Qualify leads and identify viable opportunities • Convert inquiries into consultations and retain clients through effective sales techniques • Build trust with clients while handling sensitive and high-stakes situations • Maintain accurate records in CRM systems and sales pipelines • Meet and exceed daily, weekly, and monthly sales targets • Collaborate with internal teams to improve client experience and conversion rates • Uphold firm standards with professionalism, urgency, and empathy

• Ability to analyze denial reasons and trends to identify opportunities for process improvement. • Excellent verbal and written communication skills to effectively collaborate with healthcare providers and present appeal arguments. • Keen attention to detail to ensure accurate review and analysis of denied claims and medical records. • Strong problem-solving skills to develop effective appeal strategies and overcome denial challenges. • Understanding of medical terminology, coding principles, and reimbursement guidelines to assess denial reasons and appeal opportunities. • Ability to adapt to changing payer policies, regulations, and reimbursement requirements. • Review denied claims to identify denial reasons and discrepancies. • Analyze medical records, billing documents, and payer policies to prepare appeal arguments. • Collaborate with healthcare providers to gather additional documentation and evidence for appeals. • Document appeal activities, correspondence, and outcomes for tracking and reporting purposes. • Monitor denial trends and provide feedback to revenue cycle teams to prevent future denials. • Participate in denial management meetings and contribute insights to improve denial prevention strategies. • Stay updated on payer policies, regulations, and reimbursement guidelines relevant to claim denials.

• Architect, localize, and deploy learning modules for the Digital Academy, covering topics like ecommerce management, conversion optimization, channel strategy, digital marketing, commercial operations, and analytics. • Lead & build engaging, modular content and assessments (quizzes, activities, case studies) in line with business priorities and quality standards (objectives, accuracy, engagement, design, usability, assessment). • Manage end-to-end deployment of learning programs across all SEA markets; coordinate launch timelines and ensure content addresses both regional and market-specific needs. • Collaborate with business leaders, internal L&D teams, external vendors and cross-functional partners to align learning initiatives with business goals. • Collect feedback and measure program effectiveness against defined KPIs (e.g., completion rates, course feedbacks, revisions etc.)