• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned.

• Provide diagnostic and technical support during servicing of High-Power Charging Stations • Travelling to HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues • Provide technical support in order to minimize system downtime • Onsite root cause analysis, service, repair and maintenance actions • Ordering and handling of spare parts for HPC stations • Debug systems and perform remote diagnostics on field failures by reviewing data logged • Support in developing processes, documentation and diagnostic knowledge for standard service actions • Recognize trends and patterns in field failures and feedback to the central team to drive improvements • Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place

• Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory. • Liaise with customers and colleagues in the site planning process prior to installation. • Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training. • Carry out breakdown and planned maintenance at customers’ sites. • Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis. • Carry out procedures necessary to validate systems to certifiable standards. • Provide technical input to the sales team in non-routine sales cases. • Frequent travel in Spain is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.

• Represent the PO at RSR sites, executing to an aggressive multi-site schedule. • Serve as an RSR subject matter expert (SME) to the RSR program office project, implementation, and engineering leads. • Participate in final planning and site preparation, including development of site implementation plans and site visits as required. • Provide onsite installation/construction consultation supporting implementation and disposition activities, including advising contractors on requirements based on design drawings and the statement of work (SOW).