• Define and execute an enterprise-wide strategy that aligns QSight’s Vision, Resilience, and Community platforms to measurable business outcomes. • Own the architecture, design, and quality of the OM Innovations platform (Vision, Community, and Resilience), ensuring scalable, reliable, and high-performing software solutions. • Lead end-to-end execution of product roadmaps and releases, driving cross-functional delivery and ensuring timely delivery of features and enhancements across multiple agile teams. • Serve as a technical player-coach, leading by example through hands-on involvement in architecture, design, and code reviews while setting high engineering standards. • Directly manage and coach engineering and product teams, fostering a high-performance culture through mentorship, career development, and strong accountability. • Oversee teams operating across a diverse technology stack (Python, .NET, ASP.NET, React, MVC, and microfrontends) to deliver integrated, cohesive platform capabilities. • Partner with Product Management and business stakeholders to translate strategic priorities into execution-ready plans, ensuring alignment between product vision, engineering delivery, and customer value. • Maintain accountability for platform stability and operational excellence, including production support, site reliability, and incident response. • Champion best practices in DevOps, CI/CD, and quality engineering to continuously improve system availability, security, and performance. • Manage technical debt and optimize cloud architecture (e.g., GCP) to balance cost efficiency with long-term scalability and quality. • Create and maintain architecture documentation, decision records, and implementation of playbooks that drive consistency and accelerate delivery across teams. • Be hands-on when necessary to prove patterns, unblock delivery, and harden implementations—building targeted reference solutions, prototypes, and production improvements in partnership with engineering teams. • Provide expert consultation during incidents or performance events, working with the appropriate teams to accelerate diagnosis and resolution.

• Lead implementation projects from signed contract to go-live, executing scope, timelines, and deliverables • Translate complex value-based care contract requirements into technical platform configurations • Define and oversee client-specific data ingestion strategies, including secure transfer setup (SFTP), file structures, mapping approaches, and delivery cadence • Partner with engineering and actuarial teams to confirm ingestion requirements (eligibility, claims, reference files) and run initial ingestion tests • Work with client teams to ensure data is delivered in the expected format, complete, and on time; escalate gaps or issues with clear remediation paths • Run or coordinate data quality checks (missing fields, control totals, coverage periods, attribution completeness) • Translate customer requirements into structured technical specs across intake, data preparation, adjudication build, and production release • Manage project timelines and coordinate with delivery, engineering, and actuarial teams to resolve escalations • Oversee ingestion and validation of healthcare datasets (claims, eligibility, CMS/ACO files, attribution/engagement data) • Collaborate with engineering to define, configure, and validate data pipeline outputs - including business rules such as deduplication, attribution, and aggregation logic - that drive Arbital’s core modules • Oversee adjudication and platform reporting setup, ensuring data and calculations align with customer contracts • Validate staging environments and outputs across Arbital’s platform modules, leading the sign-off process to confirm accuracy and readiness for launch • Act as the bridge between technical and business stakeholders, translating requirements into execution and outputs into insights • Communicate progress, risks, and decisions clearly to both clients and internal leadership • Provide technical guidance during customer training, walkthroughs, and early adoption • Continuously refine the implementation flow by surfacing opportunities for product improvements, process automation, and new tooling to drive scalability and efficiency

Role Description The Technical Project Manager leads and manages cross-functional technology initiatives through the full project lifecycle, including: - Requirements gathering - Planning - Design - Development - Implementation - Post-launch support The role ensures high-quality delivery that is on time and within budget while balancing rigor with flexibility in a fast-paced environment. This role serves as a critical bridge between technical teams and business stakeholders, translating complex technical work into clear business outcomes across manufacturing and distribution operations. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; or equivalent work experience. - PMP certification or in active pursuit. - Agile certification (e.g., Scrum, SAFe) preferred. - 3–5 years of exposure experience in software development, systems integration, infrastructure, or IT operations. - 2–4 years of experience in manufacturing, supply chain, distribution, or operational environments preferred. - 4-7 years of experience managing technical projects through the full life cycle in IT, applications, infrastructure, data, or digital product environments. - Experience coordinating technical teams, managing delivery dependencies, and working with Agile and Waterfall methods, including tools such as Jira or Azure DevOps. - Proven experience managing ERP, WMS, TMS, or other enterprise system implementations. - Strong collaboration, communication, facilitation, and risk management skills. - Excellent verbal and written communication skills with the ability to translate technical concepts into business language for business stakeholders and non-technical audiences. - Strong customer service mindset and sense of urgency to deliver results. - Ability to think strategically, navigate ambiguity, and solve complex technical and organizational problems. - Commitment to knowledge sharing, documentation, and continuous improvement of delivery practices. Requirements - Lead end-to-end delivery of technology projects and position the PMO as a strategic partner to the organization. - Develop and manage project plans, charters, communication plans, testing plans, and implementation plans. - Manage project scope, schedule, budget, resources, risks, and quality of deliverables. - Coordinate cross-functional technology teams including developers, architects, QA, infrastructure, security, and Support throughout the project lifecycle. - Identify, assess, and mitigate technical risks including integration dependencies, system performance, data integrity, cybersecurity, and compliance requirements. - Oversee system implementations, integrations, proofs of concept, and production deployments, including post-launch monitoring, stabilization, and support. - Manage vendors, software platforms, and implementation partners delivering technical capabilities and services. - Oversee technology-focused change management to drive user adoption, training, and effective utilization of new systems and tools. - Assist with driving the adoption and maturation of Agile methodologies across the organization. - Apply Agile, Waterfall, and hybrid delivery approaches based on project complexity and stakeholder needs. - Partner with the technical team to identify risk, deliverables, and outcomes. - Travel up to 5% across ACR facilities (FTE).

Role Description As a Senior Technical Project Manager, you will lead delivery excellence across a portfolio of enterprise cloud implementation projects for our nonprofit clients. In this role, you will provide visible leadership and ownership over the full project lifecycle, turning intricate business challenges into elegant digital solutions across ecosystems like Salesforce, ServiceNow, or NetSuite. We are looking for a dual-threat professional: a master of client relationship management and project governance who is equally comfortable rolling up their sleeves to support functional QA and testing. If you are a proactive consultant ready to drive outcomes autonomously and build lasting executive partnerships, we invite you to bring your unique perspective to our team. - Manage complex cloud software implementation projects across the full lifecycle, ensuring optimal resource utilization and delivery excellence. - Alternate seamlessly between high-level project governance and hands-on execution, including driving robust functional testing (QA) and supporting basic configuration as needed. - Actively manage stakeholders' expectations, project financials, budget health, resource alignment, and potential scope creep. - Ensure strict adherence to our delivery structure and agile project management methodologies during solution implementation. - Manage stakeholder expectations through transparent reporting on project health, strategic risk mitigation, and proactive escalation management. - Coordinate technical teams to ensure that client business requirements (such as donor management, grant tracking, and fundraising workflows) are effectively incorporated into design specifications, multi-platform integrations, and data transfers. - Prepare for and lead discovery meetings and workshops with clients to uncover pain points and map out strategic business objectives. - Expertly utilize Jira to track project progress, manage backlogs, and maintain delivery momentum. - Act as an absolute client advocate to resolve escalations swiftly, ensuring long-term, trusted client partnerships. Qualifications - 5-10 years of hands-on project management experience within a professional services or consulting environment. - 3+ years of experience leading technical implementations for major enterprise SaaS/Cloud platforms (e.g., Salesforce, ServiceNow, NetSuite, or equivalent cloud ecosystems). Deep platform-specific coding/configuration is not required, but a strong technical aptitude is essential. - Proven track record running large-scale, enterprise-level digital transformation projects ($1M+ portfolios or budgets). - Flawless English fluency with exceptional communication skills, capable of commanding a room and instilling executive confidence. - Strong relationship management skills, including working in a fast-paced environment and interacting with C Level executive and senior management. - Strong competency in financial/budget management, project documentation tracking, and scope control. - Proven experience using enterprise Project Management tools and expert-level proficiency using Jira for agile work management. - Willingness to align working hours with Eastern (EST) and Central (CST) client time zones (early starts required if West Coast-based). Desired Qualifications - Prior experience working within or consulting for the Non-Profit sector (familiarity with NPC, donor management, and fundraising terminology). - In-depth technical knowledge of the Salesforce ecosystem and related platform certifications. - A proven track record of managing high-volume, fast-paced project portfolios without losing attention to detail. How You’ll Embody Our Core Values - Put People First: Build trusted relationships with clients and mentor teammates. - Grow Together, Win Together: Share knowledge, celebrate wins, and elevate others. - Bring Your Authentic Self to Work: Foster openness, empathy, and integrity in every interaction. - Take the Path You’ll Be Proud Of: Deliver excellence, own outcomes, and learn from challenges. - Push Boundaries, Blow Minds: Design creative, scalable solutions that drive real impact. Compensation Compensation is competitive and benchmarked to the market. Exact ranges vary by region and will be discussed during the initial interview process. AI Disclosure & Hiring Practices Plative uses AI-powered tools to support our recruitment process. However, AI tools never replace human judgment; all hiring decisions are made entirely by our Talent Team. Plative Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We are also committed to fair employment practices regarding citizenship and immigration status.