• Provide professional services to Murex clients: Provide services in the domain of system integration, business intelligence and data flows • Build, test, and provide support to clients on MX.3 integration modules • Develop trade workflows and interfaces to set up communication between external platforms and murex • Use a combination of MXMLExchange, MXopenconnect, Murex APIs, and Datamart • Handle support cases from notification to resolution and validation • Manage bug fixes and enhancements with the Product Team • Work with technologies including SQL, Unix, and Murex proprietary standards

• Develop and manage a portfolio of prospects and key individuals • Employing a moves management approach • Deliver personalized and impactful stewardship • Collaborate with colleagues on cultivation, solicitation, and stewardship efforts

• Responsible for the validation of new Chemistry and Immunoassay instrument installations. • Collaborate with customer Key Operators during validation to reinforce training and ensure readiness. • Address operational and performance questions in line with specifications and regulatory standards. • Provide both onsite and remote phone support to customers for assay and QC related questions. • Provide onsite training for proper operation of instrumentation.

• Manage service intake via email and the client portal. • Conduct basic troubleshooting for non-complex issues within single-user system environments. • Document troubleshooting activities accurately within the ticketing system. • Support Professional Services with client onsite deployment as needed. • Adhere to established client support documentation.