• Responsible for the validation of new Chemistry and Immunoassay instrument installations. • Collaborate with customer Key Operators during validation to reinforce training and ensure readiness. • Address operational and performance questions in line with specifications and regulatory standards. • Provide both onsite and remote phone support to customers for assay and QC related questions. • Provide onsite training for proper operation of instrumentation.

• Manage service intake via email and the client portal. • Conduct basic troubleshooting for non-complex issues within single-user system environments. • Document troubleshooting activities accurately within the ticketing system. • Support Professional Services with client onsite deployment as needed. • Adhere to established client support documentation.

• Use LIC vehicles to deliver and install Herd Testing equipment in dairy sheds throughout the region. • Return the following day to collect the completed samples and equipment. • Handle heavy equipment in a fast-paced role.

• Our Herd Test Technicians use LIC vehicles to deliver and install Herd Testing equipment in dairy sheds throughout the region. • They then return the following day to collect the completed samples and equipment. • This is a fast-paced role which requires excellent time management skills and physical strength as handling heavy equipment is a must. • Working in Palmerston North and surrounding region, this is a short-term role to cover the seasonal peak for around 9 months. • The role will suit individuals who love being outdoors and have flexibility with their working hours.