• Develop and manage a portfolio of prospects and key individuals • Employing a moves management approach • Deliver personalized and impactful stewardship • Collaborate with colleagues on cultivation, solicitation, and stewardship efforts

• Responsible for the validation of new Chemistry and Immunoassay instrument installations. • Collaborate with customer Key Operators during validation to reinforce training and ensure readiness. • Address operational and performance questions in line with specifications and regulatory standards. • Provide both onsite and remote phone support to customers for assay and QC related questions. • Provide onsite training for proper operation of instrumentation.

• Manage service intake via email and the client portal. • Conduct basic troubleshooting for non-complex issues within single-user system environments. • Document troubleshooting activities accurately within the ticketing system. • Support Professional Services with client onsite deployment as needed. • Adhere to established client support documentation.

• Use LIC vehicles to deliver and install Herd Testing equipment in dairy sheds throughout the region. • Return the following day to collect the completed samples and equipment. • Handle heavy equipment in a fast-paced role.