• Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules. • Organize and maintain monthly provider calendars. • Create visit templates and reports with scheduling software for monthly flyer distribution to accounts. • Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns. • Identify areas of concern and identify areas of opportunity for growth Maintain updated account information in CRM. • Collaborate with practitioners to ensure seamless patient care. • Complete tasks assigned in Planner. Schedule and confirm patient appointments, follow-ups, and referrals. • Creating and uploading schedules for practitioners and facilities. • Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed. • Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation. • Respond to voicemails in a timely manner. • Encouraging the building of relationships to encourage growth within the facility by phone and email. • Monitoring of insurance logs for new insurance approvals. • Monitoring of outstanding referrals and authorization requests. • Monitor Reschedule queue in eDerm and reschedule patients as needed.

• Own end-to-end recruitment for an agreed portfolio of professional and management positions • Lead kickoff meetings, structure assessments, and guide hiring decisions with managers • Ensure each hire aligns with Techo-Bloc’s values, culture, and long-term vision • Conduct proactive sourcing for your own openings and provide sourcing support to other recruiters on the team • Identify and engage passive candidates using boolean search, LinkedIn Recruiter, networking, and targeted outreach • Act as a trusted advisor to hiring managers on role design and market trends

• Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. • Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence. • Collect, verify, and communicate benefit details of patient insurance policies during scheduling. • Educate patients on the insurance verification process and estimated patient responsibility prior to their visit. • Confirm patient appointments and provide appointment details, location information, and special instructions. • Create and maintain patient records including demographic information and required paperwork. • Contact referring provider offices to obtain necessary records and visit preparation details. • Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively. • Respond to patient inquiries professionally and in a timely manner via phone and written communication. • Collaborate with internal teams and third-party systems to support coordinated patient care. • Assist insurance verification associates when needed. • Maintain HIPAA compliance and confidentiality at all times. • Other duties as assigned.

• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures. • Follows department processes and procedures with an emphasis on compliance with industry laws and regulations. • Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns. • Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate. • Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.