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Litigated Account Specialist I
Location
Wisconsin
Posted
19 hours ago
Salary
$16 / hour
Seniority
Junior
Job Description
Litigated Account Specialist I
GetixHealth
• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures. • Follows department processes and procedures with an emphasis on compliance with industry laws and regulations. • Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns. • Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate. • Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
Job Requirements
- 9+ months of experience within the collections, legal or insurance industry, required
- 1+ year(s) of experience using judgement to make sound decisions and resolve problems preferred
- Strong communication and organizational skills
- Ability to work independently and meet performance goals
- Previous collections or customer service experience preferred.
Benefits
- Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
- Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
- 401(k) Plan : Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
- Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.
- Flexible Benefits : Customize your benefits package to fit your personal and family needs.
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