• Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. • Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence. • Collect, verify, and communicate benefit details of patient insurance policies during scheduling. • Educate patients on the insurance verification process and estimated patient responsibility prior to their visit. • Confirm patient appointments and provide appointment details, location information, and special instructions. • Create and maintain patient records including demographic information and required paperwork. • Contact referring provider offices to obtain necessary records and visit preparation details. • Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively. • Respond to patient inquiries professionally and in a timely manner via phone and written communication. • Collaborate with internal teams and third-party systems to support coordinated patient care. • Assist insurance verification associates when needed. • Maintain HIPAA compliance and confidentiality at all times. • Other duties as assigned.

• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures. • Follows department processes and procedures with an emphasis on compliance with industry laws and regulations. • Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns. • Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate. • Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.

• Assisting patients with insurance verification, scheduling clinical services, and ensuring pre-registration requirements are met. • Maintaining patient information, securing authorizations, ensuring accurate scheduling, and assisting with financial responsibilities. • Capturing and verifying patient demographics, insurance details (policy numbers, co-pays, deductibles), and benefits eligibility. • Securing necessary pre-certifications and authorizations from insurance companies and physician offices. • Accurately scheduling clinical services, ensuring available times are identified and patient demographic and insurance details are confirmed. • Maintaining a professional and helpful relationship with patients, providing support with financial responsibilities and pre-registration requirements. • Accurately inputting patient and insurance data into appropriate systems, including procedure/diagnosis codes and authorization details. • Ensuring adherence to HIPAA guidelines and organizational policies regarding patient information and financial responsibilities. • Assisting patients in understanding their financial responsibilities and helping guide them through the billing and payment processes. • Working closely with internal teams to meet registration goals and minimize errors in scheduling and billing.

• Create and design various materials for online and digital collateral • Ensure projects are completed with high quality and on schedule • Create infographics and memes to support blogs and marketing materials • Assist in establishing creative direction for the company as well as brand guidelines with Marketing Executive • Perform editing, retouching and manipulation of images and video assets • Work with a wide range of media types and use graphic and video editing software • Edit podcast episodes • Creative input with website and other online promotional materials • Create video showreels • Manage Youtube channel • Assist with live streams