The core behind care.™
Patient Scheduler
Location
Texas
Posted
22 hours ago
Salary
$18 - $20 / hour
Seniority
Mid Level
Job Description
Patient Scheduler
GetixHealth
• Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. • Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence. • Collect, verify, and communicate benefit details of patient insurance policies during scheduling. • Educate patients on the insurance verification process and estimated patient responsibility prior to their visit. • Confirm patient appointments and provide appointment details, location information, and special instructions. • Create and maintain patient records including demographic information and required paperwork. • Contact referring provider offices to obtain necessary records and visit preparation details. • Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively. • Respond to patient inquiries professionally and in a timely manner via phone and written communication. • Collaborate with internal teams and third-party systems to support coordinated patient care. • Assist insurance verification associates when needed. • Maintain HIPAA compliance and confidentiality at all times. • Other duties as assigned.
Job Requirements
- High school diploma or GED required
- Bachelor’s degree preferred
- 2+ years of customer service, appointment scheduling, or healthcare experience required
- 1+ years of EHR system experience (athenaOne preferred)
- 1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments
- Strong verbal and written communication skills
- Excellent problem-solving and conflict resolution skills
- Proficiency in Google Suite, Microsoft Office, and other computer systems
- Strong customer service mindset with compassion and professionalism
- Ability to maintain confidentiality and comply with HIPAA regulations.
Benefits
- Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
- Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
- 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
- Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
- Flexible Benefits: Customize your benefits package to fit your personal and family needs.
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