GetixHealth

• Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. • Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence. • Collect, verify, and communicate benefit details of patient insurance policies during scheduling. • Educate patients on the insurance verification process and estimated patient responsibility prior to their visit. • Confirm patient appointments and provide appointment details, location information, and special instructions. • Create and maintain patient records including demographic information and required paperwork. • Contact referring provider offices to obtain necessary records and visit preparation details. • Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively. • Respond to patient inquiries professionally and in a timely manner via phone and written communication. • Collaborate with internal teams and third-party systems to support coordinated patient care. • Assist insurance verification associates when needed. • Maintain HIPAA compliance and confidentiality at all times. • Other duties as assigned.

• Processes litigated accounts verified by other members of the team by contacting attorneys representing patients via phone, email, mail, and fax; collecting demographic, insurance, and other relevant information; making appropriate documentation in internal technology platforms; and taking other action as outlined in department processes and procedures. • Follows department processes and procedures with an emphasis on compliance with industry laws and regulations. • Engages in active listening with callers, confirming or clarifying information and diffusing upset callers as needed. • Leverages internal technology platforms and other web-based tools to research and resolve attorney or patient questions or concerns. • Diffuses and resolves troubled accounts, referring patients and attorneys or accounts to other departments as appropriate. • Educates patients and attorneys on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.

• Assisting patients with insurance verification, scheduling clinical services, and ensuring pre-registration requirements are met. • Maintaining patient information, securing authorizations, ensuring accurate scheduling, and assisting with financial responsibilities. • Capturing and verifying patient demographics, insurance details (policy numbers, co-pays, deductibles), and benefits eligibility. • Securing necessary pre-certifications and authorizations from insurance companies and physician offices. • Accurately scheduling clinical services, ensuring available times are identified and patient demographic and insurance details are confirmed. • Maintaining a professional and helpful relationship with patients, providing support with financial responsibilities and pre-registration requirements. • Accurately inputting patient and insurance data into appropriate systems, including procedure/diagnosis codes and authorization details. • Ensuring adherence to HIPAA guidelines and organizational policies regarding patient information and financial responsibilities. • Assisting patients in understanding their financial responsibilities and helping guide them through the billing and payment processes. • Working closely with internal teams to meet registration goals and minimize errors in scheduling and billing.

• Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. • Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage. • Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. • Gather information, perform research, and resolve customer inquiries. • Communicate appropriate options for resolution in a timely manner. • Inform customers/patients about services available and assess their needs. • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

• Review self-pay accounts to verify insurance coverage. • Analyze and resolve unpaid claims. • Contact insurance carriers for claim status and payments. • Research claims using online tools. • Gather and submit supporting documentation to insurance carriers. • Submit appeals when necessary. • Review and apply contractual terms. • Communicate with patients/guarantors to expedite claims. • Assist with special projects and additional duties as needed. • Ensure compliance with information security policies. • Monitor inventory and provide reporting on open claims. • Report security risks as per procedures.

• Hiring for remote healthcare support roles • Insurance Follow-Up Specialists and Patient Access Specialists • Participate in live virtual interviews • Learn more about our remote work environment

• Oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits • Conduct regular coaching sessions, including monthly 1:1s and real-time feedback • Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met • Handle escalated patient concerns involving billing, claims, and insurance inquiries • Ensure strict adherence to HIPAA and company confidentiality standards • Work cross-functionally with leadership, peers, and clients

Role Description GetixHealth is seeking a Provider Enrollment Specialist to support provider credentialing and recredentialing of applications, monitors application and follow-up as needed to facilitate enrollment for Hospital and/or Physicians. You would need to be familiar with Provider Enrollment requirements, Medicare and Medicaid portals, and have the ability to work independently. Key Responsibilities: - Complete provider credentialing and recredentialing applications accurately and timely - Monitor application status and follow up with payers to ensure timely enrollment - Maintain and update provider data and credentialing records - Collect and maintain required documentation (licenses, DEA, malpractice, etc.) - Work within CAQH and payer portals to support enrollment processes - Communicate effectively with providers and insurance payers - Ensure compliance with all federal, state, and regulatory requirements - Maintain strict confidentiality of provider information - Identify process gaps and provide feedback and recommendations for improvement - Perform additional duties as assigned Qualifications - High School Diploma or GED (or equivalent experience) required - Previous experience in provider enrollment, credentialing, or insurance/medical billing preferred - Familiarity with CAQH and provider enrollment processes - Strong attention to detail with the ability to research and analyze data - Proficiency in Microsoft Office and computer systems - Excellent communication and organizational skills - Ability to work independently and manage multiple tasks in a fast-paced environment - Ability to maintain a high level of confidentiality Requirements - This is a remote position, candidate must pass the internet speed test. - Ability to lift and/or move 20 pounds with or without accommodation. Benefits - Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. - Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. - 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. - Paid Time Off (PTO): Start accruing PTO from your very first day of employment. - Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Role Description GetixHealth is seeking a Director of Financial Planning & Analysis (FP&A) to lead financial strategy, forecasting, and performance insights across the organization. This role will partner closely with executive leadership and operational teams to drive data-informed decisions, improve financial performance, and support company growth. This is a high-impact, strategic role responsible for owning financial planning processes, building scalable models, and delivering actionable insights. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or related field - MBA, CPA, CFA, or similar certification preferred - 7–10+ years of experience in FP&A, corporate finance, or related field - Strong expertise in financial planning, modeling, budgeting, and forecasting - Advanced analytical and problem-solving skills with the ability to translate data into strategy - Experience creating and presenting financial reports to senior leadership - Proven leadership and team management experience - Excellent communication and presentation skills - Advanced proficiency in Excel and financial systems/tools (ERP, BI tools like Power BI preferred) Requirements - Lead the annual budgeting, forecasting, and long-range planning processes - Build and maintain financial models to support strategic initiatives and business decisions - Analyze financial performance, identify trends, and provide actionable recommendations - Develop and deliver monthly, quarterly, and ad hoc financial reports to leadership - Partner with business leaders to align financial goals with operational strategy - Monitor and evaluate cost structures and profitability, identifying opportunities for optimization - Support executive decision-making with data-driven insights and scenario analysis - Oversee and improve financial reporting processes, tools, and data accuracy - Lead, mentor, and develop a high-performing FP&A team - Collaborate cross-functionally with operations, HR, accounting, and executive leadership Benefits - Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. - Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. - 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. - Paid Time Off (PTO): Start accruing PTO from your very first day of employment. - Flexible Benefits: Customize your benefits package to fit your personal and family needs. Company Description Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 2,500 employees, we foster a culture that values professionalism, innovation, and—above all—people.

• Lead and coach a customer service team to meet quality and productivity goals • Support staff with system and telephony issues • Monitor performance and conduct monthly 1:1s • Resolve and escalate issues that affect operations or client satisfaction • Ensure HIPAA and compliance adherence • Partner with internal departments and clients to ensure top-tier service