GetixHealth

• Oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits • Conduct regular coaching sessions, including monthly 1:1s and real-time feedback • Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met • Handle escalated patient concerns involving billing, claims, and insurance inquiries • Ensure strict adherence to HIPAA and company confidentiality standards • Work cross-functionally with leadership, peers, and clients

Role Description GetixHealth is seeking a Provider Enrollment Specialist to support provider credentialing and recredentialing of applications, monitors application and follow-up as needed to facilitate enrollment for Hospital and/or Physicians. You would need to be familiar with Provider Enrollment requirements, Medicare and Medicaid portals, and have the ability to work independently. Key Responsibilities: - Complete provider credentialing and recredentialing applications accurately and timely - Monitor application status and follow up with payers to ensure timely enrollment - Maintain and update provider data and credentialing records - Collect and maintain required documentation (licenses, DEA, malpractice, etc.) - Work within CAQH and payer portals to support enrollment processes - Communicate effectively with providers and insurance payers - Ensure compliance with all federal, state, and regulatory requirements - Maintain strict confidentiality of provider information - Identify process gaps and provide feedback and recommendations for improvement - Perform additional duties as assigned Qualifications - High School Diploma or GED (or equivalent experience) required - Previous experience in provider enrollment, credentialing, or insurance/medical billing preferred - Familiarity with CAQH and provider enrollment processes - Strong attention to detail with the ability to research and analyze data - Proficiency in Microsoft Office and computer systems - Excellent communication and organizational skills - Ability to work independently and manage multiple tasks in a fast-paced environment - Ability to maintain a high level of confidentiality Requirements - This is a remote position, candidate must pass the internet speed test. - Ability to lift and/or move 20 pounds with or without accommodation. Benefits - Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. - Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. - 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. - Paid Time Off (PTO): Start accruing PTO from your very first day of employment. - Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Role Description GetixHealth is seeking a Director of Financial Planning & Analysis (FP&A) to lead financial strategy, forecasting, and performance insights across the organization. This role will partner closely with executive leadership and operational teams to drive data-informed decisions, improve financial performance, and support company growth. This is a high-impact, strategic role responsible for owning financial planning processes, building scalable models, and delivering actionable insights. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or related field - MBA, CPA, CFA, or similar certification preferred - 7–10+ years of experience in FP&A, corporate finance, or related field - Strong expertise in financial planning, modeling, budgeting, and forecasting - Advanced analytical and problem-solving skills with the ability to translate data into strategy - Experience creating and presenting financial reports to senior leadership - Proven leadership and team management experience - Excellent communication and presentation skills - Advanced proficiency in Excel and financial systems/tools (ERP, BI tools like Power BI preferred) Requirements - Lead the annual budgeting, forecasting, and long-range planning processes - Build and maintain financial models to support strategic initiatives and business decisions - Analyze financial performance, identify trends, and provide actionable recommendations - Develop and deliver monthly, quarterly, and ad hoc financial reports to leadership - Partner with business leaders to align financial goals with operational strategy - Monitor and evaluate cost structures and profitability, identifying opportunities for optimization - Support executive decision-making with data-driven insights and scenario analysis - Oversee and improve financial reporting processes, tools, and data accuracy - Lead, mentor, and develop a high-performing FP&A team - Collaborate cross-functionally with operations, HR, accounting, and executive leadership Benefits - Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. - Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. - 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. - Paid Time Off (PTO): Start accruing PTO from your very first day of employment. - Flexible Benefits: Customize your benefits package to fit your personal and family needs. Company Description Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 2,500 employees, we foster a culture that values professionalism, innovation, and—above all—people.

• Lead and coach a customer service team to meet quality and productivity goals • Support staff with system and telephony issues • Monitor performance and conduct monthly 1:1s • Resolve and escalate issues that affect operations or client satisfaction • Ensure HIPAA and compliance adherence • Partner with internal departments and clients to ensure top-tier service

• Verify patient insurance eligibility and benefits prior to scheduled services. • Confirm active coverage, copays, deductibles, coinsurance, and patient responsibility estimates. • Identify prior authorization requirements and escalate when needed. • Track outstanding insurance claims (Accounts Receivable / AR). • Contact insurance companies by phone, payer portals, or email to check claim status. • Investigate denials, underpayments, rejections, and missing claim information. • Correct claim issues and resubmit claims when necessary. • Document all account activity and insurance updates accurately in the billing system. • Escalate complex or long-pending claims to supervisors or billing leadership. • Collaborate with scheduling, billing, and provider teams to prevent delays and claim denials. • Maintain compliance with HIPAA, payer guidelines, and internal policies. • Meet productivity, quality, and turnaround expectations in a high-volume environment.

Role Description Are you passionate about helping patients navigate their healthcare experience? Do you thrive in fast-paced environments where communication, organization, and compassion matter? Join GetixHealth as a Patient Coordinator and play a key role in delivering exceptional patient care and support! This is your opportunity to make a difference every day by helping patients with referrals, medications, lab work, imaging, scheduling, and treatment plan coordination. Your work ensures patients receive timely, accurate, and compassionate service throughout their healthcare journey. Qualifications - High school diploma or GED required - Bachelor’s degree preferred - 2+ years of customer service or healthcare experience preferred - 1+ years of EHR system experience (athenaOne preferred) - Strong understanding of medical terminology and insurance processes required - Experience working remotely preferred, especially in high-volume inbound and outbound call environments - Strong verbal and written communication skills - Proficiency in Google Suite, Microsoft Office, and other computer systems - Strong customer service mindset with compassion and professionalism - Ability to maintain confidentiality and comply with HIPAA regulations Requirements - Serve as the primary point of contact for patient questions regarding referrals, imaging, lab work, medications, and treatment plan needs - Collaborate with healthcare providers and facilities to ensure all aspects of patient care are coordinated effectively - Manage referrals, tests, procedures, and timely delivery of care services - Coordinate and communicate medication and authorization information with pharmacies and insurance providers - Communicate with patients and healthcare facilities regarding the status of labs, imaging, and medical services - Complete scheduling requests and schedule patients appropriately based on treatment plans - Utilize critical thinking to identify issues, evaluate options, and implement solutions - Maintain accurate patient records, demographic information, and documentation of all patient interactions - Monitor patient progress and satisfaction to identify opportunities for improvement - Treat patients with empathy, professionalism, and compassion in all written and verbal communication - Maintain HIPAA compliance and confidentiality at all times - Other duties as assigned Benefits - Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. - Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. - 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. - Paid Time Off (PTO): Start accruing PTO from your very first day of employment. - Flexible Benefits: Customize your benefits package to fit your personal and family needs.

• Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies. • Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes. • Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict. • Makes appropriate changes or documentation in client healthcare systems and internal technology platforms. • Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution. • Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center. • Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base. • Follows department processes and procedures in compliance with industry laws and regulations. • Manages inventory to ensure metrics are being met to patient’s accounts are not being sent to collections prior to resolution. • Reviews and escalates complex accounts requiring additional review. • Meets the key performance indicators and expectations established for the position. • Performs all duties above with the highest integrity and confidentiality. • Completes assigned training and learning plans, including those that fulfill industry compliance requirements. • All other duties as assigned.

• GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. • This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. • The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. • Partner with Human Resources to recruit, interview, and select top talent. • Build meaningful connections with team members to encourage open communication, trust, and accountability. • Coach, train, and motivate staff to meet and exceed performance goals. • Conduct regular one-on-ones, evaluations, and professional development sessions. • Monitor and evaluate results based on productivity, quality, and timeliness. • Identify and implement process improvements that support department goals. • Manage resources and schedules to maintain service levels and client satisfaction.

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions. • Respond to telephone inquiries using standard procedures and scripts. • Gather required information, research account details, and resolve customer concerns accurately and promptly. • Clearly explain billing information, insurance benefits, and available services to patients. • Assess patient needs and provide appropriate solutions or escalate issues when necessary. • Schedule work to ensure optimal call coverage and maintain daily productivity. • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals. • Support department initiatives and contribute to continuous improvement efforts. • Maintain strict adherence to HIPAA regulations and confidentiality policies. • Assist with department goals and recommend improvements to enhance efficiency.