• Build, iterate and own a systematic approach to deliver a high-quality customer experience for Tango’s scaled customers. This includes: • Creating systems that leverage AI, automation & workflow tools to scale customer engagement and deliver personalized experiences across hundreds of accounts; identify opportunities to replace manual processes with scalable systems • 1:Many programs to optimize engagement programs that meet the customer at the right moments – measuring the effectiveness & iterating to continuously improve customer outcomes; this includes timebound outreach, webinars, feature release communications, etc. • Identify both opportunities & risks within the scaled segment by monitoring data and trends to drive GRR/NRR • Collaborate cross-functionally with Product, Marketing, and Operations by identifying trends, patterns & friction points that impact activation, adoption & retention

Role Description We’re seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization. - Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health - Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows - Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices - Drive adoption and optimization tied to measurable business and financial outcomes - Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales - Proactively identify risk and implement mitigation plans - Lead Business Reviews focused on usage, workflow efficiency, and financial performance - Identify and manage renewal and expansion opportunities - Maintain accurate account health and forecasting in Salesforce (or equivalent CRM) Qualifications - 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support - Direct experience supporting or delivering an EHR platform - Strong understanding of EHR, RCM, and healthcare payments workflows - Proven expertise in escalation management, including executive-level situations - Strong cross-functional partnership skills and ability to influence without authority - Technical aptitude and comfort getting deep into workflows and data - Excellent communication and stakeholder management skills Requirements - Background in healthcare billing, claims, or practice operations (preferred) - Experience supporting mid-market healthcare organizations (preferred) - Familiarity with healthcare financial KPIs (AR days, denial rates, collections) (preferred) - Salesforce and Customer Success tooling experience (preferred) Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Role Description Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. - Insure and grow revenue stream via the development and ongoing maintenance of a strategic account plan. - Define the strategic deployment of resources required to drive the penetration of FA solutions. - Maintain the base revenue that is already present in assigned accounts. - Coordinate with client, operations management, and technology to ensure service levels are maintained. - Up to 25% travel as needed for client needs; individual must be located in the United States. Responsibilities - Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. - Track revenue trends and sales opportunities and analyze competitive threats. - Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross-functional resources needed to maximize revenue opportunities. - Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). - Work with the Transportation industry; Driver Qualification knowledge a plus. - Demonstrate understanding of First Advantage pricing, administrative procedures, and organization. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. - Provide solutions to business problems analyzing root causes to issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels. - Manage customers with clear communication and needs analysis. - Provide internal leadership in a heavily matrixed environment. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation including MSAs, Schedule As, Statements of Work, SLAs, and SOPs. - Manage contract renewals and proposal responses to RFPs. - Develop and deliver unsolicited renewal proposals with clearly articulated value propositions. - Manage monitoring and reporting programs for customers. - Perform other duties as assigned. Qualifications - Bachelor's degree or equivalent work experience. - 7-10 years proven experience in sales account management. - Managing complex solutions and products for strategic National and/or Global accounts. - C-level relationship experience. - Proficiency with MS Office applications including Word, PowerPoint, and Excel. - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis, and problem-solving skills. - Demonstrated networking capabilities. - 40-50 hour work week with additional hours as needed. Preferred - 3 years of virtual work experience. - Work experience in the professional sales environment is desirable. - Experience in Transportation; knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed! Salary The salary range for this position is approximately $100-125K base annually. This range reflects our good faith estimate to pay fairly based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other relevant factors. Equal Employment Opportunities First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.

Role Description Amazon's North American Seller Business is seeking a results-driven and analytically minded Customer Success Manager II to join our Time Bound Account Management (TBAM) Supply Chain team. In this role, you will engage with US 3P unmanaged sellers, driving measurable improvements to their FBA supply chain performance through consultative engagement, data-driven recommendations, and cross-functional collaboration. - Identify growth opportunities, build trusted relationships with seller decision-makers, and deliver tailored strategies that optimize inventory health, inbound operations, and fulfillment performance. - Operate with a high degree of autonomy, managing a pipeline of both proactive outreach and strategic account management engagements across a 30-90 day engagement window. - Possess 5+ years of successful enterprise-level sales, account management, or supply chain consulting experience, preferably in e-commerce, retail technology, logistics, or SaaS industries. - Demonstrated success exceeding output targets using a consultative, solutions-focused approach. - Experience coaching sellers or clients on operational improvements and upselling services into new markets is highly valued. - Strong communication and presentation skills, advanced proficiency in Excel and data analysis tools, an ability to thrive in ambiguous and fast-paced environments, and a passion for continuous improvement through collaboration and teamwork are essential. - A bachelor's degree is required. Key Job Responsibilities - Seller Engagement: Proactively engage with existing Amazon 3P sellers identified through data-driven opportunity analysis. Initial outreach includes cold calling and email campaigns, progressing to a structured meeting cadence over a 30-90 day engagement window. - Supply Chain Optimization: Develop and execute tailored strategies to optimize sellers' FBA supply chain, including inventory planning, inbound shipping practices, placement optimization, and inventory health management. - Deal Sourcing & HVE Readiness: Source promotional deals for High-Value Events (e.g., Prime Day, PBDD) and ensure seller inventory readiness to maximize event performance. - Cross-Functional Collaboration: Partner with internal teams to resolve seller friction points and unlock growth opportunities. - Documentation & Reporting: Maintain accurate CRM records, log anecdotes using established frameworks, and contribute to team reporting and WBR metrics. A Day in the Life - Starting with a review of your seller portfolio dashboards to identify and prioritize seller management and outreach. - Conducting 3-4 seller calls, ranging from initial cold outreach to mid-engagement strategy sessions. - Collaborating with cross-functional partners. - Logging anecdotes, updating Astro stages, and sending post-call recaps to keep your pipeline moving. - Closing the day by prepping for tomorrow's calls using MCID briefings, Go-Get lists, and inventory readiness data. You will balance speed and quality, managing a high volume of seller touchpoints while delivering consultative, domain-expert-level guidance on FBA supply chain topics. About the Team TBAM is a ~40-person organization within North America Seller Business and Programs (NASBP), purpose-built to deliver specialized supply chain and category growth expertise to US 3P unmanaged sellers at scale. We're not a support team — we're a consultative sales and optimization engine that bridges the gap between self-service tools and paid Strategic Account Services. Our culture rewards autonomy, intellectual curiosity, and a bias for action. We operate as domain experts who influence, coach, and guide seller behavior — and we're hiring people who want to raise that bar even further. Basic Qualifications - Experience with strong project management skills and the ability to thrive in a fast-paced environment. - Bachelor's degree or equivalent. - Pipeline management and forecasting. Preferred Qualifications - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products. - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.