First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Sr. Customer Success Partner
Location
United States
Posted
6 days ago
Salary
$100K - $125K / year
Seniority
Senior
No structured requirement data.
Job Description
Sr. Customer Success Partner
First Advantage Global operating Centre
Role Description Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. - Insure and grow revenue stream via the development and ongoing maintenance of a strategic account plan. - Define the strategic deployment of resources required to drive the penetration of FA solutions. - Maintain the base revenue that is already present in assigned accounts. - Coordinate with client, operations management, and technology to ensure service levels are maintained. - Up to 25% travel as needed for client needs; individual must be located in the United States. Responsibilities - Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. - Track revenue trends and sales opportunities and analyze competitive threats. - Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross-functional resources needed to maximize revenue opportunities. - Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). - Work with the Transportation industry; Driver Qualification knowledge a plus. - Demonstrate understanding of First Advantage pricing, administrative procedures, and organization. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. - Provide solutions to business problems analyzing root causes to issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels. - Manage customers with clear communication and needs analysis. - Provide internal leadership in a heavily matrixed environment. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation including MSAs, Schedule As, Statements of Work, SLAs, and SOPs. - Manage contract renewals and proposal responses to RFPs. - Develop and deliver unsolicited renewal proposals with clearly articulated value propositions. - Manage monitoring and reporting programs for customers. - Perform other duties as assigned. Qualifications - Bachelor's degree or equivalent work experience. - 7-10 years proven experience in sales account management. - Managing complex solutions and products for strategic National and/or Global accounts. - C-level relationship experience. - Proficiency with MS Office applications including Word, PowerPoint, and Excel. - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis, and problem-solving skills. - Demonstrated networking capabilities. - 40-50 hour work week with additional hours as needed. Preferred - 3 years of virtual work experience. - Work experience in the professional sales environment is desirable. - Experience in Transportation; knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed! Salary The salary range for this position is approximately $100-125K base annually. This range reflects our good faith estimate to pay fairly based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other relevant factors. Equal Employment Opportunities First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.
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