Role Description Whether you are already watching a Mediterranean sunset or dreaming of moving to Greece, this is your chance to join a global leader in technology! We are looking for motivated French-Speaking Customer Advisors to represent a world-famous premium tech brand—one renowned for its beautiful design and creative innovation. This is a 100% work-from-home position, giving you the absolute freedom to work from any location within Greece! The Opportunity: Helping Users Succeed - Deliver expert assistance through phone calls, emails, and live chat entirely in French. - Act as a knowledgeable guide, assisting users as they navigate complex software systems and hardware features. - Utilize genuine empathy and a polished tone to ensure every customer enjoys a top-tier brand experience. - Stay fully updated on the latest product launches and software upgrades to provide accurate, real-time insights. - Carefully document all customer details and resolutions within the company computer system to keep operations running seamlessly. Qualifications - Native or near-native French (C2 level) is strictly required. - A solid intermediate command of English (B2 level) is necessary for internal corporate meetings and training platforms. - You must currently reside in Greece, or be fully prepared to relocate anywhere within the country before your official start date. - Naturally comfortable with modern software and possessing a genuine enthusiasm for new electronic gadgets and technology. - An excellent listener with a proactive, solution-oriented approach to problem-solving. Requirements - Strong interpersonal skills and exceptional communication abilities. - Comprehensive professional training program provided to teach you everything you need to know. Benefits - Complete Relocation Support: - Free Flight: The company fully covers your plane ticket to Greece. - Initial Housing: Enjoy two weeks of accommodation in a great hotel. - Paperwork Help: Personal, expert assistance navigating local Greek administration. - Modern Tools & Flexibility: - Tech Gear: We ship the latest high-quality computer hardware and work equipment directly to your front door anywhere in Greece. - Work Anywhere: Set up your home office in various locations across Greece. - Salary & Career Growth: - Stable Salary: A highly competitive salary distributed 14 times per year. - Total Insurance: Comprehensive private medical and life insurance coverage starting from your very first day on the job. - Moving Up: Clear, structured paths for internal promotion into leadership, Quality Assurance, or corporate training roles. How to Apply If you are thrilled about the prospect of launching your technology career from beautiful Greece, select Apply Now and send over your current CV written in English!

• You run demo calls where you actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and propose appropriate solutions • You independently handle support tickets and deliver fast, customer-focused resolutions • You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions • You create content independently — such as blog posts, templates, or help pages — and actively support the implementation of our AI and content strategy.

• As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating up- and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.). • You qualify existing customers for upselling potential and present new products and features to them. • You act as a partner and technical advisor for our customers regarding the use of our software. • You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.

Role Description Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce- und SaaS-Bereich verstehst und passende Lösungen ableitest. - Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen. - Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln. - Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie. Qualifications - Du bringst Erfahrung im Bereich Finanzbuchhaltung mit – oder hast ein gutes Verständnis für steuernahe Prozesse. - Du hast Erfahrung im direkten Kundenkontakt – idealerweise im SaaS-Umfeld und bringst ein ausgeprägtes Gespür für Kundenbedürfnisse mit. - Du verstehst es, realistische Ziele und KPIs zu definieren, zu verfolgen und zu erreichen – sowohl für dich als auch in Zusammenarbeit mit deinem Team. - Du kommunizierst sicher auf Deutsch und Englisch – schriftlich wie mündlich. - Du bist sicher im Umgang mit gängigen Tools wie Zendesk, Confluence, Slack, Google Workspace oder ähnlichen Systemen. Benefits - Die Möglichkeit, in einem dynamischen Startup eigenständig Projekte voranzutreiben und echten Mehrwert für unsere Kund:innen zu schaffen. - Regelmäßige Entwicklungsgespräche und jährliches Fortbildungsbudget. - Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelmäßigen Company Offsites. - Remote first oder in unserem Büro direkt am Ostbahnhof – mit Balkon und Blick auf die Spree. - Familienfreundlichkeit durch Flexibilität bei der Organisation Deiner Arbeitszeiten und Arbeitsorte. - Ein attraktives Vergütungspaket und 30 Tage Urlaub.