• Partner with Territory Manager in assigned territory to understand prospect’s clinical needs, demonstrate FUJIFILM Sonosite’s products, and close new deals • Responsible for implementing FUJIFILM Sonosite product at customer site and training customer on how to use new products • Own post-sales activities in the field, such as encouraging customer product adoption and addressing any customer issues, to ensure ongoing positive customer experience • Support Territory Manager counterpart by maintaining FUJIFILM Sonosite presence and relationships at installed base client sites • Work to convey overall value of FUJIFILM Sonosite products for users and other stakeholders within customer site • Work with Inside Sales Representatives to demonstrate Fujifilm Sonosite’s products in the field, when needed • Identify potential for upsell/cross-sell opportunities within existing customers and bring opportunity to the attention of Territory Manager to pursue and close deal • Provide Clinical / Technical / Educational support to new and existing customers as needed • Provide support to other areas of the company as needed • Act as primary commercial resource in absence of Territory Manger counterpart • Responsible and accountable for carrying out the requirements of the company’s quality system

• Act as the financial gatekeeper for property transformations. • Prepare preliminary cost estimates and feasibility studies for new potential properties and fit-out projects (CapEx). • Manage the tender process for interior fit-outs and renovation works. • Draft and manage contracts with vendors, main contractors, and suppliers to ensure compliance and mitigate risk. • Monitor project progress and costs, validate progress claims, manage Variation Orders (VOs), and prepare final accounts upon project completion. • Collaborate with Design and Projects teams to identify cost-saving opportunities while maintaining Cove's design standards. • Build and maintain a database of reliable contractors and suppliers to ensure speed and quality for future projects.

• Build strong relationships with clients and internal stakeholders. • Maintain department communication guidelines and SLAs for projects, implementations, and account changes. • Maintain a “Very Satisfied” satisfaction survey result. • Support Ecommerce with product issues and escalations. • Troubleshoot GDS and product related issues and escalate as required. • Support Sales by providing product demonstrations for internal/external clients. • Train new team members to provide 1st level support for travelers on product issues/usage. • Assist in the completion of Service Desk Tickets and 2nd level support and escalations. • Responsible for managing Central Services Special Projects from inception to completion. • Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features. • Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. • Assist in the creation, configuration, and customization of online booking sites. • Completion of test plans prior to client launch to validate proper profile and PNR creation. • Track feedback and provide recommendations for improvement/modifications. • Assist in training customers on product usage and navigation. • Expert in current custom portal configurations. • Assist in the creation and management of a new ALTOUR Corporate Portal. • Responsible for managing the Pre-Trip Approval process in current software. • Utilize technology tools to analyze and measure success of a project. • Track and analyze benchmarks and monitor project performance. • Provide feedback and suggestions for process and department improvements.

• Manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators • Handle brand outreach, deal tracking, scheduling, research, and contract support • Send outbound brand outreach (target: ~10–15/day per operator) • Conduct follow-ups (2–3x) with brands who have not responded • Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) • Support deal operations (tracking campaigns, deliverables, brand spend) • Assist with invoicing processes • Respond to inbound RFPs and brand inquiries • Support contract workflows (redlining, version tracking, storage) • Manage scheduling for creators, brand calls, and internal pod meetings • Book and coordinate travel • Manage inboxes (filtering, templated replies, follow-ups) • Order milestone gifts and maintain gifting workflows • Support content calendar maintenance (upload scheduling, reminders) • Build brand outreach lists and vertical-specific targeting data • Pull social media and content performance analytics • Update CRM tools (Affinity, CreatorIQ) • Update internal rosters, creator profiles, and deal tracking sheets • Support talent scouting (basic research, deck prep) • Attend internal meetings to take notes and provide summaries • Produce daily/weekly status reports for pods • Handle file management, data entry, and organization