Corporate Travel Technology Specialist
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Corporate Travel Technology Specialist
Internova Travel Group
• Build strong relationships with clients and internal stakeholders. • Maintain department communication guidelines and SLAs for projects, implementations, and account changes. • Maintain a “Very Satisfied” satisfaction survey result. • Support Ecommerce with product issues and escalations. • Troubleshoot GDS and product related issues and escalate as required. • Support Sales by providing product demonstrations for internal/external clients. • Train new team members to provide 1st level support for travelers on product issues/usage. • Assist in the completion of Service Desk Tickets and 2nd level support and escalations. • Responsible for managing Central Services Special Projects from inception to completion. • Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features. • Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. • Assist in the creation, configuration, and customization of online booking sites. • Completion of test plans prior to client launch to validate proper profile and PNR creation. • Track feedback and provide recommendations for improvement/modifications. • Assist in training customers on product usage and navigation. • Expert in current custom portal configurations. • Assist in the creation and management of a new ALTOUR Corporate Portal. • Responsible for managing the Pre-Trip Approval process in current software. • Utilize technology tools to analyze and measure success of a project. • Track and analyze benchmarks and monitor project performance. • Provide feedback and suggestions for process and department improvements.
Job Requirements
- Minimum of 5 GCSEs or equivalent
- Atriis configuration experience
- 5+ years travel operations experience
- Proven results and experience handling job responsibilities listed above
- Have or able to obtain required certification requirements from technology providers.
- Able to set goals and meet deadlines
- Strong analytical & critical thinking skills
- Excellent writing and communication skills
- Strong Organizational and People skills
- Excellent technical skills
- Strong teamwork and interpersonal skills
- Strong Project management skills, and detail oriented
- Proficiency in Microsoft Office Suite, web conferencing tools
- Ability to work flexible hours.
- Proficiency in setting and managing internal and external customer expectations.
Benefits
- healthcare
- dental care
- life insurance
- employee assistance programme
- staff discount schemes
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