• Build strong relationships with clients and internal stakeholders. • Maintain department communication guidelines and SLAs for projects, implementations, and account changes. • Maintain a “Very Satisfied” satisfaction survey result. • Support Ecommerce with product issues and escalations. • Troubleshoot GDS and product related issues and escalate as required. • Support Sales by providing product demonstrations for internal/external clients. • Train new team members to provide 1st level support for travelers on product issues/usage. • Assist in the completion of Service Desk Tickets and 2nd level support and escalations. • Responsible for managing Central Services Special Projects from inception to completion. • Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features. • Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. • Assist in the creation, configuration, and customization of online booking sites. • Completion of test plans prior to client launch to validate proper profile and PNR creation. • Track feedback and provide recommendations for improvement/modifications. • Assist in training customers on product usage and navigation. • Expert in current custom portal configurations. • Assist in the creation and management of a new ALTOUR Corporate Portal. • Responsible for managing the Pre-Trip Approval process in current software. • Utilize technology tools to analyze and measure success of a project. • Track and analyze benchmarks and monitor project performance. • Provide feedback and suggestions for process and department improvements.

• Manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators • Handle brand outreach, deal tracking, scheduling, research, and contract support • Send outbound brand outreach (target: ~10–15/day per operator) • Conduct follow-ups (2–3x) with brands who have not responded • Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) • Support deal operations (tracking campaigns, deliverables, brand spend) • Assist with invoicing processes • Respond to inbound RFPs and brand inquiries • Support contract workflows (redlining, version tracking, storage) • Manage scheduling for creators, brand calls, and internal pod meetings • Book and coordinate travel • Manage inboxes (filtering, templated replies, follow-ups) • Order milestone gifts and maintain gifting workflows • Support content calendar maintenance (upload scheduling, reminders) • Build brand outreach lists and vertical-specific targeting data • Pull social media and content performance analytics • Update CRM tools (Affinity, CreatorIQ) • Update internal rosters, creator profiles, and deal tracking sheets • Support talent scouting (basic research, deck prep) • Attend internal meetings to take notes and provide summaries • Produce daily/weekly status reports for pods • Handle file management, data entry, and organization

• Configure and launch online surveys, ensuring correct targeting, sampling, and logic before fielding begins • Monitor live survey progress to ensure balanced sampling, consistent completion rates, and reliable responses • Conduct quality assurance checks to identify irregularities such as incomplete responses, speeders, or demographic imbalances • Collaborate with research, data, or engineering teams to troubleshoot fielding or platform issues • Maintain detailed documentation of survey launches, checks, and resolutions • Support process improvements to enhance data accuracy and efficiency

• Send outbound brand outreach (target: ~10–15/day per operator) • Conduct follow-ups (2–3x) with brands who have not responded • Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) • Support deal operations (tracking campaigns, deliverables, brand spend) • Assist with invoicing processes • Respond to inbound RFPs and brand inquiries • Support contract workflows (redlining, version tracking, storage) • Manage scheduling for creators, brand calls, and internal pod meetings • Book and coordinate travel • Manage inboxes (filtering, templated replies, follow-ups) • Order milestone gifts and maintain gifting workflows • Support content calendar maintenance (upload scheduling, reminders) • Build brand outreach lists and vertical-specific targeting data • Pull social media and content performance analytics • Update CRM tools (Affinity, CreatorIQ) • Update internal rosters, creator profiles, and deal tracking sheets • Support talent scouting (basic research, deck prep) • Attend internal meetings to take notes and provide summaries • Produce daily/weekly status reports for pods • Handle file management, data entry, and organization