Role Description Grand Circle is hiring Remote Inbound Sales Agents (Travel Advisor III) for our September 14th training class. As a Travel Advisor III, you’ll inspire prospective travelers by sharing the details of our international trips, then assist them with booking and customizing their journey. This role focuses on completing the full sales process in one conversation, with an emphasis on delivering high conversion rates and meaningful upsell opportunities. - Handle inbound and/or outbound calls; educating travelers on GCC's International trip packages, maintaining a high sense of customer service and sales throughout the call. - Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings. - Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades. - Confirm customer reservations, documenting all necessary contact information in GCC programs. - Reserve Airline tickets for travelers using a code-based software, Amadeus. - Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work. - Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens). Qualifications - 2-5 years of sales experience working in a call center environment, handling inbound & outbound sales calls. - Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales. - Experience with upselling additional products/services to the original package. - 1+ years of experience working remotely (Preference to those who have started and trained remotely). - Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MBPS upload. - Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC). Requirements - Training Schedule: (7 weeks) Monday - Friday 9:00 - 5:00 PM ET. - 1st Production Schedule (3-6 Months): - Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET). - Tuesday - Saturday | Tuesday - Friday (12:00 PM - 8:00 PM ET), Saturday (10:00 AM - 6:00 PM ET). Benefits - The base salary range for this role is $19.00-21.00 hourly. - This role is eligible for an uncapped commission plan based on sales performance. - Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. - This role is eligible for an annual incentive bonus and first-class benefits, which include: - Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes. - Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary. - Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals. - Your future, secured: 401(k) with company match, life insurance, and disability coverage. - Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through overseas travel, and direct access to Pinnacle Leadership & Team Development. - Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community.

Role Description We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Director of Group Sales and the National Accounts Managers, the Sales Support Executive plays a pivotal role in supporting the group sales team, maximizing group revenue, and ensuring exceptional service for all group clients. This role may be based on-site at the resort or remotely from a home office, with availability during Atlantic Standard Time (AST) business hours. What you will be doing: - Sales Support & Administration: - Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts. - Manage small group inquiries, executing the process from initial details to contracting. - Track and monitor the progress of group sales leads, opportunities, and account activity. - Maintain accurate records of group bookings, contracts, and correspondence. - Customer Service & Client Relations: - Deliver exceptional customer service to group clients, ensuring their needs are understood and met. - Assist in maintaining existing account relationships and supporting the development of new clients. - Collaborate with internal departments (e.g., Reservations, Revenue Management, Operations) to ensure smooth execution of group events and client visits. - Sales Strategy & Market Research: - Support the development and execution of group sales strategies. - Conduct research to identify potential group clients, target markets, and industry trends. - Assist in preparing reports, presentations, and materials for the sales team. - Team Collaboration & Continuous Improvement: - Collaborate closely with Director of Group Sales and National Accounts Managers to achieve team objectives. - Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools. - Proactively suggest improvements to processes, workflows, and client engagement strategies. Qualifications - 2+ years of experience in customer service, administrative support, or sales support (hospitality experience preferred). - Strong organizational skills with the ability to manage multiple tasks and deadlines effectively. - Proficiency in Microsoft Office Suite and CRM, sales management, or hotel systems, including Opera, preferred. - Bachelor’s degree or diploma in Hospitality Management, Business Administration, Marketing, or a related field preferred. - Relevant coursework or certifications in sales, customer service, or hospitality is an advantage. - Excellent written and verbal communication skills. - Strong research, prospecting, and analytical abilities. - Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - Demonstrates strong business acumen and an entrepreneurial mindset that supports new business development. - High level of professionalism, attention to detail, and commitment to customer service excellence. - Embrace the Fairmont brand promise and luxury in your role and in all your interactions. - Foster an inclusive environment where every individual feels valued and respected. Requirements - Ability to work during core AST business hours. - Flexibility for occasional extended hours during key projects, launches, or commercial deadlines. - Occasional ability to travel, which may include weekends to attend customer events or on-property meetings. - Participate in sales events and trade shows, including event preparation, client invitations, and on-site facilitation. - Perform additional duties and special projects as assigned. Benefits - Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. - Opportunities for growth and development, mentorship, and international mobility. - Health insurance, retirement savings plans, and comprehensive wellness programs. - Worldwide travel discounts and preferred rates across the Accor portfolio. - A supportive, inclusive culture grounded in respect, teamwork, and professional development.

• Manage distribution sales and marketing activities across the full Elo product portfolio within assigned accounts. • Drive growth within existing channel partners while identifying and developing new channel opportunities as directed by management. • Collaborate closely with North American Channel Sales, Regional and OEM Sales, Operations, Product Management, Marketing, Legal, and other cross-functional teams to achieve company objectives, customer success, and personal development goals. • Achieve assigned sales quotas and annual growth targets established in partnership with management. • Serve as a trusted advisor to partners by effectively communicating product launches, promotions, lifecycle updates, and transition plans. • Navigate customer and sales team requirements through inventory availability, allocation challenges, and supply constraints while maintaining strong partner relationships. • Demonstrate industry expertise across key vertical markets, including retail, hospitality, healthcare, industrial, and government sectors. • Leverage Salesforce (SFDC), QlikView, and Power BI to manage opportunities, customer information, reporting, project tracking, and special pricing initiatives. • Represent Elo at sales meetings, industry trade shows, partner events, and distributor engagements to strengthen relationships and drive business growth. • Thrive in both collaborative team environments and independent work settings, demonstrating initiative, accountability, and leadership.

• Manter seu CRM organizado (Atualmente usamos o Pipedrive), com dados de todas as suas negociações e atualizado com as informações e status mais recentes; • Acompanhar evolução de negociações dos clientes aumentando as oportunidades de fechamento; • Compartilhar aprendizados, problemas ou informações nos nossos rituais diários e mensais para desenvolvimento e evolução do time; • Fechar novos negócios por qualquer meio necessário (ligação, whatsapp, etc) a partir de leads recebidos de ações gerais, leads do time interno e mais todos que vierem do marketing para fechamento de meta; • Fazer gestão efetiva do funil de vendas; • Guiar a pessoa cliente na escolha de um serviço, demonstrando os diferenciais e benefícios daquela escolha; • Fazer qualificação de lead, para ter maior chance de fechamento e ajudar a transformar nosso processo de vendas mais eficiente; • Avaliar e negociar as condições de pagamento para os clientes; • Testar argumentações e novas práticas para suas vendas com a cabeça de cientista de vendas; • Registrar os motivos de perda das negociações de maneira correta; • Participar de feiras e eventos da empresa com ânimo e disposição, com foco no objetivo macro do evento; • Apresentar eventualmente os números da área em reuniões de OKR; • Ajudar na criação dos OKRs como parte do time comercial; • Registrar as melhores práticas e aprendizados na nossa ferramenta de log (Confluence); • Analisar seus números diariamente para identificar pontos de melhoria; • Participar de ações com o time, como imersões, coaches de venda, reuniões de forecast, criação de processos, treinamentos, etc.