We create data storage solutions that power the technology of today and inspire the innovations of tomorrow.
Senior Staff Field Application Engineer
Location
Texas
Posted
2 days ago
Salary
$123.3K - $204.3K / year
Seniority
Senior
Job Description
Senior Staff Field Application Engineer
Western Digital
• Drive the technical execution, qualification, and deployment of our enterprise solid-state drive (eSSD) portfolio within one of our largest strategic Tier-1 OEM customer accounts • Act as the principal technical liaison and internal customer advocate, bridging the gap between the OEM’s advanced server/storage architects and SanDisk’s cross-functional engineering teams • Own the technical lifecycle of upcoming flagship enterprise programs—including next-generation eSSD architectural platforms • Manage product architecture reviews (Concept & Design), Quarterly Technical Reviews (QTRs), and future technology roadmap alignments with key enterprise and AI infrastructure architects • Manage end-to-end qualification milestones, executing deep-dives across Program Concept Reviews, Design Reviews, and early evaluation risk assessments • Collaborate deeply with internal engineering and customer teams to review all hardware, firmware, security, and mechanical interfaces • Perform hands-on failure analysis (FA) within local customer environments and labs using high-speed protocol analyzers to isolate and resolve complex Firmware bugs, PCIe/NVMe protocol issues, and data integrity anomalies • Act as the primary technical point of contact to rapidly triage, contain, and resolve complex field issues and high-severity customer escalations
Job Requirements
- Bachelor’s or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline
- Extensive experience in field application engineering, systems engineering, or technical product development within the storage ecosystem (SSD, HDD, or Flash controller industries)
- Demonstrated background working with enterprise-level server and storage systems, including system telemetry, RAID controller configurations, and power/thermal tuning constraints within dense data center environments
- Solid track record of leading a customer through a structured joint qualification lifecycle (such as JDM frameworks) from initial design-win to sustaining fleet health management
- Established technical relationships and credibility within major enterprise OEM engineering, architecture, or qualification teams
- Advanced SSD & Storage Architecture Experience
- Strong understanding in 3D NAND (TLC/QLC) technology mechanics, including Flash Translation Layer (FTL), Wear Leveling, and Garbage Collection algorithms
- Advanced command of NVMe/PCIe storage protocols and performance determinism metrics tailored for demanding workloads (QoS, throughput consistency, and background operation interference)
- Familiarity with mechanical and electrical integrations for modern data center form factors, including U.2/U.3 and EDSFF (E3) form factors
- Solid understanding of enterprise storage security requirements, including TCG Opal and FIPS encryption specifications
- System-Level & Ecosystem Knowledge
- Strong proficiency in high-performance Server and Storage portfolios, target enterprise/AI use-cases, hardware RAID controller interactions, and advanced system telemetry mechanisms
- Competency in tuning device power states and thermal throttling algorithms to integrate seamlessly with dense chassis layout constraints, server node form factors, and rigorous airflow profiles
- Practical understanding of hardware reliability indicators, including Annualized Failure Rate (AFR), Defective Parts Per Million (DPPM), and Mean Time Between Failures (MTBF) to properly evaluate fleet health.
Benefits
- Comprehensive package of benefits including paid vacation time
- Paid sick leave
- Medical/dental/vision insurance
- Life, accident and disability insurance
- Tax-advantaged flexible spending and health savings accounts
- Employee assistance program
- Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- Tuition reimbursement
- Transit
- Employee stock purchase plan
- Sandisk's Savings 401(k) Plan
- Short-Term Incentive (STI) Plan
- Long-Term Incentive (LTI) program
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