Role Description Join the Upstream Rehabilitation team and make a meaningful impact on patients’ lives every day. As a Patient Intake Specialist, you’ll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You’ll be part of a team that’s dedicated to delivering a seamless, supportive experience for every patient. - Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately. - Review referrals and medical documentation to make sure every appointment is set up for success. - Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs. - Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences. - Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions. - Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience. - Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals. - Other projects and duties as assigned. Qualifications - High school diploma or equivalent - Experience helping customers or patients in a phone-based or fast-paced environment - Strong communication and relationship-building skills - Ability to stay organized, multitask, and problem-solve with a calm, professional approach - Comfortable using Microsoft Office and learning new systems and tools. Requirements - Familiarity with Upstream’s services. Benefits - Annual paid Charity Day to give back to a cause meaningful to you - 100% employer paid medical health insurance premium option available - Dental and Vision insurance - 401(k) with company match - Generous PTO and paid holidays - Supportive team and leadership invested in your success Company Description Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

• Facilitate webinars, seminars, and workshops that promote physical wellbeing, healthy lifestyle habits, and sustainable behaviour change. • Engage participants through clear communication, evidence-based insights, and practical, actionable strategies. • Plan, design, and deliver interactive learning sessions on physical wellness topics — such as movement and exercise fundamentals, ergonomics, sleep hygiene, nutrition basics, and stress/energy management — tailored to diverse audiences. • Collaborate with the ThoughtFull team to develop, refine, and enhance physical wellness training materials, tools, and workshop resources to ensure relevance, accuracy, and impact.

• support the validation of NSW Business Question sets • check and provide feedback on sample sets of questions, stimulus, marking rubrics and learning guides

• Conduct deep market analysis on the India FX/CFD landscape, including client segments, trading behavior, deposit and withdrawal expectations, trust barriers, retention patterns, and growth potential. • Build a clear view of the competitive landscape, including how offshore brokers position themselves, acquire clients, use IB and affiliate networks, localize their offering, and convert market demand into revenue. • Monitor changes in the legal and operating environment affecting India, including restrictions around resident participation in offshore leveraged forex and CFD activity, and translate these into practical business implications. • Identify why certain competitors are succeeding in India, including advantages in product, pricing, payment experience, speed, partner networks, local relevance, service model, or execution quality. • Evaluate gaps in the company’s current India approach and recommend realistic improvements across go-to-market strategy, channel mix, partner model, customer journey, and local operating support. • Provide structured, commercially useful recommendations to leadership on whether India should be prioritized, how the market should be approached, and what level of HQ versus local ownership is needed. • Work closely with regional and HQ stakeholders to convert market insight into action plans, operating priorities, and better alignment across teams. • Support the development of practical frameworks, playbooks, and SOPs that improve decision-making and execution for the India market.