Safe Harbors Business Travel

• Support the leadership team's vision for providing exceptional travel services to corporate clients. • Responsible for recruiting, training, and developing a high-performing team of travel agents. • Ensure consistent service quality, operational efficiency, and maximum revenue generation. • Train new agents in the industry; design and maintain structured onboarding programs. • Identify agent weaknesses and develop individualized plans to build efficient work habits and strong customer service skills. • Set expectations and monitor that agents develop deep familiarity with each client's culture, travel patterns, and key employees. • Attempt to resolve customer service issues at the team level before escalating to senior leadership. • Manage fees and commissions to maximize revenue.

Role Description We’re looking for an experienced corporate international travel agent to join our team and become a crucial element in our continued growth. The ideal candidate will have a minimum of 5 years of corporate travel experience and be familiar with booking heavy international travel. We are looking for a qualified agent that is proficient in Sabre. The right individual will be motivated, a self-starter, and someone looking to advance their career in this industry. Experience with NGO/humanitarian travel is a plus. - Proven expertise in creating complex travel arrangements, including air, hotel, and ground transportation. - Understanding of travel requirements, i.e., visas, passports, and immunization requirements; excellent communication skills and follow-through required to advise clients of those requirements. - Strong working knowledge and understanding of all pricing rules, exchange transactions, and procedures. - NGO/Humanitarian experience is a plus. - Operate with discretion within well-defined policy and regular managerial review. - Utilize preferred vendors to maximize profit and ensure compliance with the clients’ travel policy. - Follows company procedures, guidelines, and standards in building PNRs, utilization of tools, productivity, the accuracy of work, and attendance. - Attends staff and training meetings for ongoing updates in the travel industry and office procedures. - Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. - Adheres to standards in delivering customer service, including telephone etiquette, and follows prescribed customer service escalation procedures. - Prior international corporate travel experience is required; 5 years Sabre experience is preferred. - Minimum 5 years demonstrated successful consultant experience within the travel industry. - Fantastic organizational and time management skills. Qualifications - Minimum of 5 years of corporate travel experience. - Proficient in Sabre. - Experience with NGO/humanitarian travel is a plus. Requirements - Prior international corporate travel experience is required. - 5 years Sabre experience is preferred. - Minimum 5 years demonstrated successful consultant experience within the travel industry. Benefits - Comprehensive, Industry-leading Training. - Employer-Sponsored Medical and Dental Insurance with Employee Contribution. - Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance). - Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance). - 401k (up to 4% Company Match). - Paid Time Off. - Rewards for Service. Company Description Safe Harbors Business Travel is a TMC providing businesses of all sizes with full-service travel coordination. We book air, hotels, and rental cars as well as help business owners and executives book meetings, retreats, incentive travel, and other events. We specialize in NGO/humanitarian travel. We make work fun. We tackle complex challenges, work hard, and celebrate. We're innovative, fast learners, and experts in our fields. Together, we're redefining corporate travel management by making our client a hero.