Zeal Group

• Conduct deep market analysis on the India FX/CFD landscape, including client segments, trading behavior, deposit and withdrawal expectations, trust barriers, retention patterns, and growth potential. • Build a clear view of the competitive landscape, including how offshore brokers position themselves, acquire clients, use IB and affiliate networks, localize their offering, and convert market demand into revenue. • Monitor changes in the legal and operating environment affecting India, including restrictions around resident participation in offshore leveraged forex and CFD activity, and translate these into practical business implications. • Identify why certain competitors are succeeding in India, including advantages in product, pricing, payment experience, speed, partner networks, local relevance, service model, or execution quality. • Evaluate gaps in the company’s current India approach and recommend realistic improvements across go-to-market strategy, channel mix, partner model, customer journey, and local operating support. • Provide structured, commercially useful recommendations to leadership on whether India should be prioritized, how the market should be approached, and what level of HQ versus local ownership is needed. • Work closely with regional and HQ stakeholders to convert market insight into action plans, operating priorities, and better alignment across teams. • Support the development of practical frameworks, playbooks, and SOPs that improve decision-making and execution for the India market.

• Develop and execute the India sales strategy to drive client acquisition, deposits, trading activity, revenue growth, and long-term market expansion. • Lead, manage, and scale the local sales team, setting clear KPIs, strengthening performance standards, and building the structure needed to support substantial growth. • Own the full sales lifecycle across the region, including prospecting, conversion, activation, retention, and reactivation of clients. • Build and manage strong relationships with high-value clients, IBs, affiliates, and strategic business partners to increase market reach and commercial performance. • Work closely with marketing, product, and regional leadership teams to align commercial strategy, optimize conversion funnels, and improve client lifetime value. • Monitor market trends, competitor activity, and sales performance data to refine go-to-market plans and improve execution across the India business.

About Zeal Group / TrazeZeal Group is an award-winning global FinTech business with a growing international presence across Asia, Europe, MENA, and South America, delivering multi-asset trading solutions through its brands and technology-led platforms. Through Traze, the business provides access to FX, commodities, indices, and cryptocurrencies for clients operating in dynamic and fast-moving financial markets. Zeal combines commercial ambition, innovation, and a people-focused culture to build high-performance teams and long-term market growth. About the RoleThe Senior Business Development Manager – India will be responsible for driving new business growth across the Indian market, with a strong focus on hunting, opening new opportunities, and building high-value commercial relationships. This role is ideal for a sharp, commercially aggressive, and market-savvy business developer who understands India at its core, knows how to unlock regional opportunities, and can convert pipeline into revenue. The position requires someone who thrives in a high-performance environment, brings strong local market knowledge, and can build sustainable growth through direct client acquisition, partner development, and strategic execution. Responsibilities - Drive new business acquisition across India by identifying, targeting, and converting high-potential clients, partners, IBs, and affiliates. - Build and execute a market-focused business development plan that expands regional presence and generates consistent revenue growth. - Own the full business development cycle, from prospecting and outreach to negotiation, conversion, activation, and relationship growth. - Develop strong on-the-ground market intelligence by tracking customer behavior, competitor activity, regional trends, and new commercial opportunities across India. - Establish and grow strategic relationships with key partners, trading communities, introducing brokers, and other business channels relevant to the India market. - Work closely with sales, marketing, and regional leadership teams to align market strategy, improve conversion quality, and maximize business performance.

Role Description The Senior Business Development Manager – India will be responsible for driving new business growth across the Indian market, with a strong focus on hunting, opening new opportunities, and building high-value commercial relationships. This role is ideal for a sharp, commercially aggressive, and market-savvy business developer who understands India at its core, knows how to unlock regional opportunities, and can convert pipeline into revenue. The position requires someone who thrives in a high-performance environment, brings strong local market knowledge, and can build sustainable growth through direct client acquisition, partner development, and strategic execution. Responsibilities - Drive new business acquisition across India by identifying, targeting, and converting high-potential clients, partners, IBs, and affiliates. - Build and execute a market-focused business development plan that expands regional presence and generates consistent revenue growth. - Own the full business development cycle, from prospecting and outreach to negotiation, conversion, activation, and relationship growth. - Develop strong on-the-ground market intelligence by tracking customer behavior, competitor activity, regional trends, and new commercial opportunities across India. - Establish and grow strategic relationships with key partners, trading communities, introducing brokers, and other business channels relevant to the India market. - Work closely with sales, marketing, and regional leadership teams to align market strategy, improve conversion quality, and maximize business performance. Qualifications - 5+ years of relevant experience in business development, sales, or market expansion within Forex, CFD, brokerage, fintech, financial services, or trading-related industries. - Proven hunter mindset with a strong record of opening new business, winning new clients, and creating revenue opportunities from scratch. - Deep understanding of the India market, including client behavior, regional business culture, local opportunities, and relationship-driven sales dynamics. - Strong commercial and negotiation skills, with the ability to influence, pitch, and close effectively across different types of stakeholders. - Solid understanding of FX/CFD products, trading environments, and the drivers of client acquisition, activation, and retention. - Fluent English communication skills, high energy, strong ownership, and the ability to perform in a fast-paced, target-driven environment. Requirements - Existing network of IBs, affiliates, HNI clients, trading communities, or business partners in India. - Experience working in a high-growth brokerage or fintech business with aggressive expansion targets. - Familiarity with digital lead generation, performance-driven campaigns, and cross-functional collaboration with marketing teams. - Experience building regional partnerships and expanding into new cities or client segments within India. - Hindi or other Indian regional language capability would be a strong advantage. - Experience working with regional or global stakeholders in a matrix business environment.

Role Description The Sales Director – India will lead the sales strategy, commercial expansion, and team performance across the India market, with full responsibility for accelerating revenue growth and strengthening regional sales capability. This role is designed for a highly commercial leader with deep experience in Forex, CFD, brokerage, fintech, or financial services, and a proven ability to scale teams, win clients, and build strategic partnerships. The position will focus on driving growth across all sides of the market, managing and developing the existing team structure, and expanding the business significantly through disciplined execution and strong market leadership. Responsibilities - Develop and execute the India sales strategy to drive client acquisition, deposits, trading activity, revenue growth, and long-term market expansion. - Lead, manage, and scale the local sales team, setting clear KPIs, strengthening performance standards, and building the structure needed to support substantial growth. - Own the full sales lifecycle across the region, including prospecting, conversion, activation, retention, and reactivation of clients. - Build and manage strong relationships with high-value clients, IBs, affiliates, and strategic business partners to increase market reach and commercial performance. - Work closely with marketing, product, and regional leadership teams to align commercial strategy, optimize conversion funnels, and improve client lifetime value. - Monitor market trends, competitor activity, and sales performance data to refine go-to-market plans and improve execution across the India business. Qualifications - 7–12 years of relevant experience in Forex, CFD, brokerage, fintech, financial services, or other trading-related businesses. - Proven success in a senior sales leadership role, with direct experience managing, coaching, and growing high-performing sales teams. - Strong understanding of FX/CFD products, market dynamics, trader behavior, and the drivers of client acquisition and retention. - Demonstrated track record of delivering revenue growth, increasing deposits, and improving sales performance through data-driven execution. - Excellent commercial acumen, negotiation capability, and relationship management skills, with the ability to influence both internal and external stakeholders. - Fluent English communication skills and the ability to operate effectively in a fast-paced, target-driven, and cross-functional environment. Requirements - Direct experience in the India market within a brokerage, trading, or fintech business. - Existing network of IBs, affiliates, partners, or high-value trading clients in India. - Experience building or scaling a regional sales function from growth stage to a more mature commercial operation. - Familiarity with digital acquisition, lead generation, and performance marketing collaboration in support of sales growth. - Experience working with regional or global stakeholders across multiple business functions and time zones. - Hindi or other Indian regional language capability would be an advantage.

• Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience. • Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction. • Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations. • Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives. • Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools. • Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement.

Role Description The AI Client Experience Manager will sit within the Client Experience function and report to the Head of Client Experience. This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency. - Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience. - Improve the current chatbot and related AI tools, focusing on response quality, intent handling, containment, escalation logic, and customer satisfaction. - Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations. - Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives. - Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools. - Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement. Qualifications - 4+ years of experience in customer experience, service operations, conversational AI, chatbot management, CX technology, or customer support automation roles. - A degree in Data Science, AI, or a related field is preferred; equivalent practical experience is also acceptable. - Hands-on experience implementing, managing, or improving AI chatbots, virtual assistants, or LLM-enabled support solutions. - Strong understanding of customer service workflows, support journeys, escalation paths, and self-service models. - Experience working with customer service or support platforms such as Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, or similar systems. - Ability to translate business requirements into practical AI use cases, implementation plans, and measurable service improvements. - Strong stakeholder management and cross-functional collaboration skills, with experience working across business and technical teams. Requirements - Familiarity with at least one AI, NLP, or LLM application domain. - Understanding of large language models and their applications, such as OpenAI, Claude, and Gemini. - Experience with API integration and SaaS platform integrations. - Strong analytical skills with the ability to drive improvements through data insights. - Experience with SQL, Python, or automation tools is a plus. - Understanding of knowledge bases, prompt logic, workflow automation, and AI-supported customer service processes.

Role Description We are hiring a Market Intelligence & Strategy Specialist to serve as the company’s internal strategic advisor in India. This role is responsible for helping the business understand how the India opportunity really works in practice, including: - Client behavior - Market constraints - Competitor models - Channel effectiveness - Structural reasons some brokers gain traction while others fail The role will assess whether and how the company should scale in the India FX/CFD vertical, what success would realistically require, where the current model can improve, and what commercial, operational, and local-market adjustments are needed to support sustainable growth. Responsibilities - Conduct deep market analysis on the India FX/CFD landscape, including client segments, trading behavior, deposit and withdrawal expectations, trust barriers, retention patterns, and growth potential. - Build a clear view of the competitive landscape, including how offshore brokers position themselves, acquire clients, use IB and affiliate networks, localize their offering, and convert market demand into revenue. - Monitor changes in the legal and operating environment affecting India, including restrictions around resident participation in offshore leveraged forex and CFD activity, and translate these into practical business implications. - Identify why certain competitors are succeeding in India, including advantages in product, pricing, payment experience, speed, partner networks, local relevance, service model, or execution quality. - Evaluate gaps in the company’s current India approach and recommend realistic improvements across go-to-market strategy, channel mix, partner model, customer journey, and local operating support. - Provide structured, commercially useful recommendations to leadership on whether India should be prioritized, how the market should be approached, and what level of HQ versus local ownership is needed. - Work closely with regional and HQ stakeholders to convert market insight into action plans, operating priorities, and better alignment across teams. - Support the development of practical frameworks, playbooks, and SOPs that improve decision-making and execution for the India market. Qualifications - Bachelor’s degree in Business, Finance, Economics, Marketing, or a related field. - Minimum of 5-8 years of progressive professional experience, with at least 3 years relevant experience in the Indian market within a CFD broker or closely related trading/financial services business. - Strong working knowledge of the India market, including client behavior, competitor strategies, IB and affiliate ecosystems, acquisition channels, and local commercial realities. - Strong understanding of the legal and practical constraints surrounding FX/CFD activity in India, especially the distinction between permitted exchange-traded activity and offshore leveraged offerings targeted at residents. - Proven ability to turn ambiguous market questions into structured analysis, sharp insights, and practical recommendations for senior stakeholders. - Strong analytical, commercial, and stakeholder management skills, with the ability to challenge assumptions and influence market decisions with evidence. - Experience working across local and HQ teams in a matrix environment is strongly preferred. - Prior experience inside a CFD broker, multi-asset broker, fintech trading business, or a market intelligence/strategy role covering India is highly preferred.

Role Description We are looking for a Customer Service Associate to support our LATAM clients and customers. This role is ideal for someone based in Latin America who understands the needs, expectations, and behaviors of local customers across the region. Our Customer Service team plays a critical role in delivering an excellent client experience by supporting customers across multiple channels, resolving issues efficiently, and identifying opportunities to improve processes and the overall client journey. The successful candidate will be fluent in both Spanish and Portuguese and will bring relevant experience from the FX/CFD industry or related sectors such as trading, crypto, iGaming, or other fast-paced financial services environments. Key Responsibilities - Provide timely, accurate, and professional support to customers through live chat, email, and phone. - Handle inbound and outbound customer interactions, including service-related follow-ups and telesales activities where required. - Deliver a high-quality customer experience in every interaction with clients. - Support LATAM clients with a strong understanding of local customer behavior, communication style, and service expectations. - Follow established SOPs, internal guidelines, and service standards in daily operations. - Meet individual and team KPIs, including response time, resolution quality, customer satisfaction, and productivity metrics. - Identify, escalate, and document customer issues, operational gaps, and recurring service challenges to the Team Leader. - Highlight common customer enquiries, trends, and pain points to support continuous process and product improvement. - Manage customer expectations effectively and escalate complex cases to the Team Leader when needed to achieve fair and practical solutions. - Stay up to date with product knowledge, process changes, campaigns, and system updates through regular training and team briefings. - Attend and actively participate in team huddles, training sessions, and operational meetings. - Collaborate closely with internal stakeholders to ensure smooth issue resolution and service delivery. - Embody Zeal Group’s core values in all interactions with customers and colleagues. Qualifications - Diploma or Degree in any discipline. - Minimum 3 plus years of experience in customer service, customer support, contact centre, or other client-facing roles. - Must be based in LATAM and demonstrate strong understanding of local customer behaviour, service expectations, and market dynamics across the region. - Fluency in Spanish and Portuguese, both written and spoken, is required; English proficiency will be an advantage. - Prior experience in FX/CFD is preferred; candidates from trading, crypto, iGaming, fintech, and related financial services industries are also encouraged to apply. - Proven ability to deliver excellent customer service, handle complaints, resolve issues, and manage escalations effectively. - Strong communication, problem-solving, relationship management, and cross-functional collaboration skills. - High attention to detail, strong process adherence, and the ability to work accurately within established SOPs and service standards. - Ability to multitask in a fast-paced environment and manage customer interactions across chat, email, and phone channels. - Proactive, adaptable, and resilient, with a strong sense of accountability and focus on KPI achievement. - Willing to work shifts, weekends, and public holidays on a rotational basis.

• Provide timely, accurate, and professional support to customers through live chat, email, and phone. • Handle inbound and outbound customer interactions, including service-related follow-ups and telesales activities where required. • Deliver a high-quality customer experience in every interaction with clients. • Support LATAM clients with a strong understanding of local customer behavior, communication style, and service expectations. • Follow established SOPs, internal guidelines, and service standards in daily operations. • Meet individual and team KPIs, including response time, resolution quality, customer satisfaction, and productivity metrics. • Identify, escalate, and document customer issues, operational gaps, and recurring service challenges to the Team Leader. • Highlight common customer enquiries, trends, and pain points to support continuous process and product improvement. • Manage customer expectations effectively and escalate complex cases to the Team Leader when needed to achieve fair and practical solutions. • Stay up to date with product knowledge, process changes, campaigns, and system updates through regular training and team briefings. • Attend and actively participate in team huddles, training sessions, and operational meetings. • Collaborate closely with internal stakeholders to ensure smooth issue resolution and service delivery. • Embody Zeal Group’s core values in all interactions with customers and colleagues.