Role Description We are looking for a Salesforce Support Engineer to join a collaborative Agile/DevOps environment and support the development, maintenance, and optimization of Salesforce solutions. The role combines hands-on development, platform support, integrations, and troubleshooting, while working closely with cross-functional teams and business stakeholders to deliver reliable and scalable solutions. Key Responsibilities - Develop, test, and maintain Salesforce solutions, integrations, and data migration components - Support Salesforce administration, configuration, and daily platform operations - Troubleshoot technical issues, manage incidents, and provide application support - Maintain and improve CI/CD pipelines and DevOps processes - Perform testing, validation, and performance optimization to ensure platform reliability and security - Collaborate with cross-functional teams on system enhancements, deployments, and new features - Participate in requirements analysis and contribute to solution improvements - Create and maintain technical documentation and support materials - Monitor platform performance and proactively address issues and risks - Recommend improvements to existing processes, integrations, and configurations Qualifications - 3+ years of experience with Salesforce development, configuration, or administration - 2+ years of experience with Salesforce Field Service solutions - Experience building integrations between Salesforce and ERP or enterprise systems - Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.) - Experience in Lightning Web Components (LWC) development - Good understanding of DevOps principles, CI/CD practices, and Agile methodologies - Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App - Experience with tools such as JIRA, ServiceNow, or similar platforms - Strong problem-solving and troubleshooting skills with attention to detail - Excellent communication skills and fluent English Requirements - A significant advantage would be Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer Benefits - At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. - Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Company Description Tieto Tech Consulting (MentorMate from 2001 to 2026) provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. With a strong heritage of Nordic quality, local presence, and global-scale operations, we are backed by 8,500+ IT professionals. Our clients trust us for advanced data and analytics skills, top industry-specific expertise, specialized software R&D, and the capabilities of a multinational team. Tieto Tech Consulting’s team in Bulgaria consists of 500+ professionals specializing in the development of tailored digital solutions in diverse industries.

• Create SFMC architecture and solution designs leveraging deep expertise in Salesforce Marketing Cloud based on business use cases and requirements. • Collaborate with Enterprise Architecture, Consumer Architecture, and content management teams. • Define end-to-end SFMC solution architecture and integration with surrounding enterprise systems. • Ensure scalability, compliance, maintainability, and integration readiness of SFMC solutions. • Work with SFMC Business Analysts, Product Owners, Sector IT, and Marketing teams to convert requirements into best-practice SFMC technical designs. • Work directly with stakeholders to design and govern highly usable, scalable, extensible, and maintainable Salesforce solutions. • Solve ambiguous technical problems and simplify complex SFMC implementation challenges. • Troubleshoot key implementation issues and drive successful resolution. • Use deep SFMC business and technical knowledge to support estimation for major initiatives. • Provide technical oversight to the development team (up to 5 resources) and ensure sound technical delivery. • Design and implement complex SFMC solutions using Email Studio, Mobile Studio, Web Studio / Cloud Pages, Automation Studio, Journey Builder, and related capabilities. • Implement integrations with other systems using SSJS and APIs. • Contribute to SFMC CoE initiatives by creating reference architectures, common patterns, reusable assets, and data models. • Evangelize and educate internal stakeholders on SFMC technology and platform capabilities. • Drive continuous improvement in SFMC architecture, governance, and engineering best practices.

• Design and develop end-to-end Salesforce solutions across Service Cloud and Sales Cloud (case management, omni-channel, entitlements/SLAs, knowledge, CTI, service processes, sales processes, lead-to-cash) • Implement high-quality Apex (classes, triggers, batch, queueable), Lightning Web Components (LWC), and integrations using platform APIs and best practices • Configure declarative capabilities (Flows, Omni-Channel, Digital Engagement, Knowledge, Entitlements, Lead/Opportunity Management, Forecasting, Territory Management) • Build scalable data models and sharing strategies, ensuring performance, security, and maintainability • Design and implement integrations (REST, Platform Events, MuleSoft/ESB, External Services) and data synchronization strategies • Collaborate on data quality, deduplication, and migration initiatives (Apex, Data Loader, APIs) • Deliver via source-driven development (Git), scratch orgs, and automated pipelines • Write robust unit and integration tests with meaningful assertions; maintain high coverage for new/changed code • Perform code reviews, troubleshooting complex defects, and optimize performance

Role Description The SFDC & GTM Applications Technical Lead serves as the company’s subject matter expert for designing, building, integrating, and continuously improving scalable solutions across GTM and revenue systems. This role focuses on complex Salesforce work, system integrations, automation, data flows, and technical troubleshooting. While the role will act as the company’s CPQ subject matter expert and single process owner for the remainder of the CPQ lifecycle, it also requires strong technical judgment across current and future systems. The ideal candidate brings a strong mix of systems thinking, GTM platform expertise, and business judgment. Rather than building before fully understanding the problem, they evaluate requests through both business and technical lenses, assess downstream impacts, make thoughtful tradeoffs, and deliver practical solutions that improve scalability, data integrity, user experience, and operational efficiency. This role operates with a high degree of autonomy, owns complex cross-functional initiatives, and helps shape the long-term direction of Salesforce and GTM systems while partnering closely with Sales, Finance, Revenue Operations, Customer Success, Marketing, and technical stakeholders. Qualifications - 7+ years of experience in Salesforce administration, business systems, revenue operations, or Salesforce solution delivery roles. - 3+ years of direct experience owning or administering revenue systems, including Salesforce CPQ, in a complex B2B SaaS or similarly complex commercial environment. - Strong understanding of Salesforce CPQ concepts, including product and pricing logic, pricing workflows, approval structures, and renewals/amendments operations. - Experience leading complex, cross-functional initiatives that require coordination across technical and business teams. - Proven ability to independently assess ambiguous business or system problems, recommend practical solutions, and execute with limited oversight. Requirements - Deep expertise in revenue systems administration and configuration, including product setup, pricing rules, quote templates, approvals, guided selling, renewals, and amendments. - Strong Salesforce platform knowledge, including security models, data model design, automation architecture, integration patterns, and scalable configuration practices. - Technical fluency across no-code, low-code, managed package, integration, and custom solution options, with the ability to recommend the best approach after reviewing options and trade-offs. - Strong understanding of how GTM systems, data, and controls support the full revenue lifecycle, including quoting, contracting, renewals, billing handoffs, and related processes. - Experience partnering with vendors and business stakeholders to define requirements, evaluate solution options, and deliver and support scalable business systems. - Ability to make practical technical decisions that balance business urgency, system scalability, data quality, and integration impacts with long-term maintainability, supportability, and governance. Benefits - Competitive salary - $153,000 USD base salary - 12-week paid Seeq family leave - Unlimited PTO - Internet and mobile phone reimbursements - Medical benefits - Group term life insurance - Short-term and long-term disability insurance pre-tax benefits - Voluntary vision and dental (ortho) - Vacation bonus program - Employee Assistance Program - Generous home office allowance - The best co-workers (we've analyzed the data, so we know it's true.) - Pet-friendly workspace (your dog will be so happy to have you home) - You love your job!