Foundever logo
Foundever

Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).

Client Manager

Location

United States

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Client Manager

Foundever

Role Description The Client Manager will lead strategic initiatives to drive revenue growth, manage key client relationships, and expand the company's market presence for the Self-Service content product. This role requires a dynamic Account Manager with a proven track record in sales, client management, and business development, who can seamlessly integrate these functions to achieve business objectives. Job Responsibilities - Account Management: Oversee the retention and growth of existing key accounts by fostering strong client relationships, ensuring customer satisfaction, and identifying upsell & cross-sell opportunities for clients in the U.S. market. - Business Development: Identify and pursue new business opportunities (inside and outside of Foundever) including market expansion and new client acquisition to drive revenue growth for Self-Service content business. - Sales: Pursue sales initiatives (upsell, cross-sell, new business), sales strategies, set performance targets, and ensure consistent achievement of sales goals for existing and potential new clients. - Strategic Planning: Collaborate with other client/account managers and executive leadership, Solutions team, and Customer Success team(s) in the Foundever organization to align sales, account management, and business development strategies with the overall business goals, and to ensure integrating the Qelp proposition into the Foundever client operations organization. - Reporting & Analysis: Monitor and analyze sales performance metrics, client health, and client satisfaction data, and market trends to inform strategic decisions and optimize business processes with existing and new clients. Qualifications - Proven experience in account management, business development, and sales roles. - Strong strategic thinking and ability to translate business objectives into actionable plans. - Exceptional interpersonal and communication skills, with a track record of building and maintaining strong client relationships. - Ability to speak and write natively in English and French (as we have a few clients that only collaborate in French with us). - Results-oriented with a focus on achieving and exceeding revenue targets. - This role requires a blend of strategic client relationship management, business development, and a hands-on approach to driving business growth. Benefits - Impactful work. - Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. - Professional growth. - Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation. - Attractive salary and benefits package. - Collaborative environment. - A supportive team culture with opportunities for occasional travel for training and industry events.

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