Foundever

• Gestionar y ejecutar estrategias de ventas telefónicas. • Coordinar con clientes potenciales para ofrecer nuestros servicios. • Analizar datos de ventas para mejorar las estrategias.

• Engage with customers • Identify sales opportunities • Strengthen customer loyalty • Contribute to business growth • Deliver an outstanding customer experience

Role Description We are looking for a hands-on Senior Solutions Architect, AI Build to be the technical backbone of our growing AI Professional Services practice. Where the Director owns the commercial vision, client relationships, and practice strategy, you own the build — turning client briefs into working prototypes, architecting custom AI solutions, and shipping things that close deals and create lasting client value. At first, you will work as a founding duo alongside the Director — moving fast, wearing multiple hats, and establishing what great AI delivery looks like at Foundever. As demand grows, you will evolve into a Tech Lead, setting the technical bar for the team that scales behind you. This is a rare opportunity to be the first builder in a practice being created from the ground up — with direct client impact, full technical ownership, and the backing of a global AI-powered organization. What You'll Do - Client Delivery & Engagement - Be the primary builder in every early client engagement — take a scoped solution from architecture to working prototype within days, not weeks. - Design and deliver tailored AI solutions leveraging LLMs, agents, RAG pipelines, and AI-assisted development workflows, from discovery through go-live. - Build live demos and proof-of-concepts that directly support deal closure alongside the Director. - Own the technical quality of every solution delivered — covering security, scalability, maintainability, and production readiness. - Support the transition of delivered solutions to production, including monitoring, reliability, cost control, and support model handoff. - Apply responsible AI delivery standards — data privacy, model selection, prompt and version management, and safeguards where required. - Commercial & Build Assessment - Estimate solution build costs with precision — time, infrastructure, tooling, and ongoing maintenance. - Join client scoping sessions and technical discovery calls, bringing engineering credibility and realistic delivery timelines. - Analyse off the shelf solutions to help decide when to buy (vs build) and partner up to ensure quality and speed. - Flag reusable solution patterns that could evolve into packaged service offerings. - Product Feedback Loop - Identify recurring custom requests that signal mid-term product opportunities. - Partner with the Director to structure and communicate technical insights to Product Managers in a clear and actionable way. - Define what "productizable" looks like technically — providing the feasibility foundation for roadmap decisions. - Practice Building - Document architecture patterns, reusable components, and build playbooks from day one. - As the team grows, step into a Tech Lead role — setting technical standards, reviewing work, and mentoring junior architects and engineers. - Help define technical hiring criteria for future team members. - Contribute to building a delivery methodology that is fast, repeatable, and scalable. Qualifications - 6–10 years in solutions architecture, software engineering, or technical pre/post-sales — ideally in an AI, data, or SaaS context. - Strong hands-on track record building and shipping solutions — not just designing them. - Deep fluency with AI-assisted development workflows (Cursor, Copilot, Claude, v0, Replit, etc.) — you build with these tools, not just talk about them. - Solid understanding of LLM application patterns: RAG, agents, prompt engineering, tool use, and fine-tuning. - Strong engineering judgment — you know when to move fast and when production readiness requires slowing down. - Ability to present your own work clearly to both technical teams and non-technical client stakeholders. - Proven ability to estimate, scope, and defend technical build decisions commercially. Nice-to-Haves - Background in enterprise software, cloud platforms, or AI/ML infrastructure. - Experience in a startup, scale-up, or zero-to-one environment — comfortable building without a playbook. - Familiarity with MLOps, vector databases, or AI safety considerations. - Prior experience influencing a product roadmap from field or client insights. - Background in BPO, CX, or contact center technology. What 'AI Build' Means Here This isn't an architecture-only role. We expect our Senior Solutions Architect to personally ship working software — not just produce diagrams and hand off to others. - Spin up a working prototype within hours of a client brief. - Critically review AI-generated code — not just prompt and ship. - Make real-time architecture decisions without waiting for committee alignment. - Eventually coach and lead others who will build after you.

Role Description The Client Manager will lead strategic initiatives to drive revenue growth, manage key client relationships, and expand the company's market presence for the Self-Service content product. This role requires a dynamic Account Manager with a proven track record in sales, client management, and business development, who can seamlessly integrate these functions to achieve business objectives. Job Responsibilities - Account Management: Oversee the retention and growth of existing key accounts by fostering strong client relationships, ensuring customer satisfaction, and identifying upsell & cross-sell opportunities for clients in the U.S. market. - Business Development: Identify and pursue new business opportunities (inside and outside of Foundever) including market expansion and new client acquisition to drive revenue growth for Self-Service content business. - Sales: Pursue sales initiatives (upsell, cross-sell, new business), sales strategies, set performance targets, and ensure consistent achievement of sales goals for existing and potential new clients. - Strategic Planning: Collaborate with other client/account managers and executive leadership, Solutions team, and Customer Success team(s) in the Foundever organization to align sales, account management, and business development strategies with the overall business goals, and to ensure integrating the Qelp proposition into the Foundever client operations organization. - Reporting & Analysis: Monitor and analyze sales performance metrics, client health, and client satisfaction data, and market trends to inform strategic decisions and optimize business processes with existing and new clients. Qualifications - Proven experience in account management, business development, and sales roles. - Strong strategic thinking and ability to translate business objectives into actionable plans. - Exceptional interpersonal and communication skills, with a track record of building and maintaining strong client relationships. - Ability to speak and write natively in English and French (as we have a few clients that only collaborate in French with us). - Results-oriented with a focus on achieving and exceeding revenue targets. - This role requires a blend of strategic client relationship management, business development, and a hands-on approach to driving business growth. Benefits - Impactful work. - Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. - Professional growth. - Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation. - Attractive salary and benefits package. - Collaborative environment. - A supportive team culture with opportunities for occasional travel for training and industry events.

Role Description We are looking for a highly organised and proactive Talent Management Global Delivery Analyst to join our Global Talent Management team. - Serve as a key coordination point across global Talent Management initiatives. - Ensure projects, communications, and priorities remain organised and on track. - Act as the bridge between the Global Talent Manager, business leaders, HR teams, and stakeholders across multiple countries. - Coordinate activities, manage priorities, and provide visibility into global Talent Management programmes. - Develop a strong understanding of Talent Management activities across global operations. - Help leadership stay informed and connected without needing to navigate multiple channels and stakeholders. This is an excellent opportunity for someone with experience in: - Recruitment - HR operations - HR systems - Project coordination - Executive support - Business administration What you’ll be doing - Partner with the Global Talent Manager to support the delivery of global Talent Management initiatives and projects. - Act as a central coordination point between stakeholders across HR, IT, business functions, and country teams. - Manage project plans, timelines, action logs, and key deliverables to ensure activities remain on track. - Schedule and coordinate meetings, workshops, and stakeholder discussions. - Prepare updates, reports, presentations, and project documentation for leadership teams. - Gather and document business requirements to support system enhancements and process improvements. - Support User Acceptance Testing (UAT), implementation activities, and change management initiatives. - Track project milestones, risks, dependencies, and action items. - Build strong working relationships with stakeholders across multiple countries and regions. - Develop an understanding of Talent Management activities globally and provide meaningful updates and insights to leadership. - Identify opportunities to improve processes, communication, and operational efficiency. - Maintain accurate and organised project documentation and records. Qualifications - 2-4 years' experience in project coordination, recruitment, HR operations, HR systems, business support, executive assistance, or a similar role. - Exceptional organisational skills with the ability to manage multiple priorities simultaneously. - Strong stakeholder management and relationship-building skills. - Excellent written and verbal communication skills in English. - A proactive and solutions-focused approach to work. - Comfortable working independently in a remote, global environment. - Confidence coordinating activities across multiple teams, functions, and time zones. - Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams. Preferred Experience - Basic knowledge of SAP SuccessFactors. - Experience supporting HR, Talent Acquisition, Talent Development, or people-related initiatives. - Exposure to project management methodologies, tools, or frameworks. - Experience working in a global or multi-country environment. Benefits - This role offers the opportunity to work on global Talent Management initiatives that impact employees across more than 40 countries. - Gain exposure to HR technology, project delivery, and international stakeholder management. - Work closely with senior leaders in a highly visible and collaborative role. - Work at Home. - £30,000.00 - £40,000.00 per annum depending on experience.

Role Description The Director Revenue Operations will be part of the Sales Practice Service Line for outsourced sales. The role will be responsible for building the Sales Practice from the floor up — designing the operating model, codifying training and coaching, structuring agent-level comp and unit economics, and applying conversation analytics and AI tools to compress speed-to-competency and lift performance across the agent population. The work converts Foundever's sales delivery track record into a market-recognized practice; revenue conversion at scale is the moat — proven in operating data, not claimed in marketing. The opportunity is structural. Buyers are shifting from FTE-priced sales BPO to AI-assisted, outcome-priced revenue generation that internal teams cannot match at speed or scale. Foundever already runs high-value sales programs across travel, hospitality, and other verticals — this role takes that capability to market deliberately. Primary Job Responsibilities - Sales operating model & Agent performance - Diagnose where conversion breaks in a sales operation and prescribe the operating change. - Design and tune the sales operating model across outbound and inbound, B2C and B2B: - Establish QA methodology that predicts revenue outcomes, not just compliance. - Build the unit economics view for every sales program: revenue per call, conversion by funnel stage, ramp economics, contribution margin — and use it to surface the operating levers that move the number. - Speed-to-competency, coaching & objection handling - Own the speed-to-competency methodology: training curriculum, certification gates, ramp targets, and the data that proves agents are productive in weeks, not months. - Codify objection handling as practice IP and embed them in training and real-time agent support. - Design the coaching cadence that turns conversation analytics into behavior change. - Compensation design, pricing & sales economics - Design agent-level compensation structures that drive the right behavior — base/variable splits, SPIFs, accelerators, draws — with judgment for when each motivates and when it corrupts the metric. - Architect outcome-based commercial structures for clients. - Build the pricing toolkit that lets Foundever compete on revenue outcomes. - Practice development & service design - Codify Foundever's operating capability in sales into structured, repeatable service offerings. - Build the Sales Practice service catalogue: outbound and SDR programs. - Develop vertical operating playbooks for highest-opportunity verticals: travel & hospitality, telecom, financial services, retail, SaaS, utilities. - Analyst engagement & GTM support - Translate operating depth into client-facing language: solution briefs, capability decks, RFP content — written by the operator who would run the program. - Support strategic pursuits as the SME — owning the operating narrative, articulating proof points, co-designing solutions with the Solutions team — not leading BD. - Sit across from VP Sales and Sales Operations buyers as the credible practitioner voice. - Lead Foundever's analyst engagement for the practice area. Qualifications - 10+ years running sales operations at scale — sales floor leadership, inside sales operations, or sales BPO delivery — with direct accountability for revenue per agent, conversion rate, ramp, and unit economics. - Track record designing and tuning agent-level compensation — base/variable splits, SPIFs, accelerators, draws — and understanding the behavioral effects of each. - Demonstrated ability to codify operating knowledge into IP: training curriculum, coaching playbooks, QA scorecards, objection-handling libraries that make agents productive faster. - Working fluency with conversation intelligence, AI-assisted coaching, predictive dialing, CRM, and intent-data platforms — applied as operating leverage, not as tech inventory. - Familiarity with regulated sales environments — financial services, insurance, telecom — and the compliance requirements that govern outbound and inbound sales. - Strong credibility with sales operations buyers: VP Sales, VP Inside Sales, COO of revenue organizations, Heads of Sales Operations. - Excellent written and verbal communication; ability to synthesize complex operational and commercial topics into clear executive narratives.

Role Description Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a Dutch-Speaking Technical Support Representative to join our team, working on behalf of our technology Client! Please note that we are unfortunately not able to offer sponsorship for this role. As a Technical Support Representative with Foundever®, you’ll deliver first-line technical support and customer care to a wide range of our technology client’s customers in English and Dutch. Using telephone and email, you’ll be the face of our Client, offering a warm, professional and accurate experience, aiming to analyse, diagnose, and resolve software issues. You will also support with all aspects of purchasing and product queries. The aim of your role will be to help end users by providing direct support in all aspects of Windows-and-Mac-based business and consumer software. You will field a mix of both technical and non-technical customer care calls in a multilingual environment, using your Dutch and English language skills to do this. Primary responsibilities: - Become the subject matter expert to ensure successful customer onboarding. - Identify customer needs and guide their journey by connecting them to their online Database, Community, User Groups and external Professional Services companies. - Direct customers to the right platform to solve their problems. - End-to-end account ownership including escalation and resolution of customer needs. - Develop long-lasting business relationships with new customers. - Be part of an effective feedback loop to the company on customer concerns. - Ability to quickly create written summaries of customer interactions. - Undertake discovery and education activities to identify expansion. - Identify process and product improvements. - Deliver and exceed on all performance targets. - Liaising with end users in both English and Dutch (written and spoken). Qualifications - Excellent communication skills (verbal and written) to a fluent standard of English and Dutch, with an ability to personalise communications. - Previous technical support experience is essential, including troubleshooting basic hardware and software issues, familiarity with ticketing systems, and Windows and macOS operating systems. - A qualification/certification/accreditation in IT or a related technical subject is strongly advantageous. - Strong case management and administrative skills with the ability to prioritise tasks. - Experience with database software, Salesforce, and Microsoft Office would be advantageous. - Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard. - Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines. - Ability to work flexibly as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience. - Strong attention to detail and accuracy is needed at every aspect of the customer journey. Requirements - This role is only offered on a Work from Home basis, however electronic equipment is provided by us. - You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported). - You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. - Your desk must be large enough to hold two screens/monitors side-by-side. How to apply Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch… If your application is shortlisted, you can look forward to experiencing the following journey with us: - Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. - Online Assessment: Complete our quick and simple online assessment, designed to test your Dutch abilities, problem-solving abilities and how you may approach some real-world customer scenarios. - Interview and Tech Skills Assessment: Attend a competency-based interview and technical skills assessment with our Hiring Team via video call. Equal Opportunity Employer Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work.

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Italian native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Italian (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,276€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Spanish native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Spanish Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Spanish (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,218€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture Company Description Go further with Foundever®. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Swedish native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Swedish Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Swedish (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,668€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture