Role Description Johnson & Johnson is recruiting for Shockwave Medical Inc. a Business Operations Manager DACH, to be located in Germany. This role leads and owns operational execution across Marketing and Sales in the DACH region within a fast-growing, highly regulated medical device business. As the central point of accountability, it ensures consistent, compliant, and high-quality delivery across critical workflows including events, contracting, and cross-functional processes. Partnering closely with commercial leadership and functions such as Finance, Legal, and Compliance, the role focuses on building a scalable and efficient operating model through process standardization, system enablement, and data transparency, while stabilizing execution in a high-demand environment. Key Responsibilities - Operational Ownership and Governance - Own all operational, execution-critical workflows across Marketing and Sales in DACH. - Act as the single operational point of accountability for: - Events and congress operations - Sales-driven events and attendee management - Contracting and documentation processes - Compliance-critical workflows and approvals - Ensure consistent execution quality in a high-volume, regulated environment. - Process Design, Standardization, and Control - Design, document, and continuously improve end-to-end operational processes, including: - Event planning and execution - Budget planning, tracking, and reporting - HCP management and contracting - Documentation, templates, and approvals - Reduce manual work, duplication, and dependency on individuals. - Establish clear ownerships, interfaces, and escalation paths. - Systems, Data, and Automation Enablement - Own and develop the operational system landscape for Marketing and Sales, including: - Salesforce integration - Event calendars and planning tools - Power Automate workflows - Surveys, feedback systems, and reporting tools - Drive automation and system-enabled workflows to increase efficiency, transparency, and scalability. - Ensure data quality, transparency, and usability for decision-making. - Financial and Operational Transparency - Own operational budget processes in close partnership with Finance. - Ensure transparency across: - Budget usage - Resource consumption - Event and activity workload - Provide leadership with reliable operational data to support prioritization and planning. - Cross-Functional Coordination and Enablement - Act as the operational interface to Finance, Legal, Medical Education, Compliance, and vendors. - Translate regulatory and governance requirements into clear, executable operational frameworks. - Enable Marketing and Sales teams through: - Clear processes and standards - Training and onboarding - Practical guidance that reduces friction and administrative burden - Interim Stabilization and Scalable Target State - Operate initially in an interim stabilization setup to secure execution continuity. - Define and implement a clear “stop-doing list” to protect focus and sustainability. - Transition the role into a fully established, scalable Operations function as staffing is stabilized. - Ensure documentation and knowledge transfer to reduce single-point-of-failure risk. Qualifications - Bachelor’s degree in Business, Operations, Marketing, or related field. - Solid experience in commercial, marketing, or sales operations (MedTech/Pharma preferred). - Proven track record in process design, standardization, and operational improvement. - Experience with systems such as Salesforce and workflow automation tools (e.g., Power Automate). - Good understanding of compliance and contracting in regulated environments. - Strong financial acumen (budget tracking, planning, cost transparency). - Excellent stakeholder management and cross-functional collaboration skills. - Ability to translate complex requirements into clear, executable processes. - Structured, hands-on, and solution-oriented mindset with strong execution focus. Benefits - Annual bonus with set target (% of pay) depending on pay grade/location, based on employee and company performance. - Vacation days. - Parental leave for a minimum of 12 weeks. - Bereavement leave. - Caregiver leave. - Volunteer leave. - Well-being reimbursement. - Programs for financial, physical, and mental health. - Service anniversary and recognition awards. - Participation in several insurance plans (subject to terms of respective plans).

• Lead and oversee the GO-Title Quality Governance organization. • Establish enterprise quality standards and governance practices. • Develop operational quality strategies aligned with business goals. • Oversee enterprise quality performance and corrective action effectiveness. • Monitor operational quality metrics and reporting. • Drive enterprise-level continuous improvement initiatives. • Ensure effective utilization of the Quality Management System (QMS). • Establish strategic partnerships with stakeholders and operational leadership. • Serve as an escalation point for significant quality concerns. • Lead executive-level quality reviews and operational alignment discussions. • Lead, mentor, and develop Quality Leads and Senior Quality Leads. • Oversee enterprise quality reporting, dashboards, and executive summaries. • Lead enterprise quality transformation initiatives.

• Map current‑state workflows across advisory, operations, and compliance functions, including variations by office and advisor practice model • Identify friction, redundancy, and automation opportunities prior to solution or platform decisions • Design future‑state processes that are realistic, scalable, and appropriate for a distributed advisor organization • Maintain a living process library that serves as a foundation for automation and applied intelligence initiatives • Translate business needs into clear, executable functional specifications for internal teams and external build partners • Define acceptance criteria, edge cases, and data validation rules for all deliverables • Own the requirements backlog in coordination with project management and delivery teams • Support early‑stage intake by shaping loosely defined ideas into decision‑ready problem statements before they enter delivery backlogs • Serve as the internal process and functional voice on active builds, escalating only architectural or strategic decisions • Design and execute structured user acceptance testing for all platform and workflow deliverables • Clearly document defects and manage resolution cycles with build partners • Sign off on deliverables prior to leadership review and production release • Develop process documentation, training materials, and reference guides for new workflows and tools • Partner with system administrators and platform owners on rollout sequencing and adoption planning • Communicate process and workflow changes clearly to non‑technical, advisor‑facing audiences • Partner with Advisor Enablement, L&D and Enterprise Transformation teams to ensure alignment with strategic initiative timing • Ensure approved future‑state processes are accurately translated into platform designs, automation logic, and system behavior • Identify and flag misalignments between intended process outcomes and technical implementations early in delivery • Evaluate processes for automation and applied intelligence readiness, identifying candidates for decision support, workflow automation, or assistive technologies • Partner with platform, data, and AI teams to ensure process design supports responsible and scalable intelligent solutions • Design business outcome reporting requirements that define how success will be measured after implementation, including operational metrics, adoption indicators, and process performance measures • Establish and maintain standards for process maps, functional specifications, and acceptance documentation used across platform initiatives • Ensure documentation quality supports consistent execution and institutional reuse • Work closely with platform strategy, data and engineering, operations, compliance, and advisor leadership teams • Support firm‑wide initiatives spanning process standardization, data governance, platform modernization, and applied AI • Preserve process intent from discovery through delivery and adoption.

• Lead complex technical programs across enterprise business systems, with a focus on finance, procurement, HR, planning, lease accounting, expense management, and related operational applications • Serve as Scrum Master for delivery teams, facilitating sprint planning, daily standups, backlog refinement, retrospectives, and other Agile ceremonies • Collaborate with cross-functional teams to define project scope, objectives, deliverables, dependencies, timelines, and delivery plans • Develop, own, and maintain team roadmaps that align technology work with business priorities and strategic objectives • Manage stakeholder relationships across business, technology, product, finance, procurement, HR, data, operations, and executive teams • Provide transparent communication throughout the program lifecycle, including status reporting, risk updates, decision tracking, dependency management, and escalation support • Coordinate delivery across multiple teams, systems, vendors, SaaS platforms, and integration workstreams • Proactively identify, track, and mitigate risks, blockers, dependencies, and delivery issues • Help teams make tradeoff decisions by balancing customer needs, business value, technical feasibility, system architecture, data impacts, and delivery constraints • Lead technical and delivery discussions while ensuring business stakeholders have clear visibility into progress, decisions, impacts, and upcoming priorities • Support project execution from kickoff through delivery, deployment, stabilization, and continuous improvement • Partner with product owners and business stakeholders to refine priorities, backlog items, acceptance criteria, and release plans • Ensure teams remain focused, organized, and accountable for delivery commitments • Support continuous improvement of delivery processes, tools, Agile practices, reporting methods, and team operating models • Represent multiple stakeholder perspectives and help identify issues or opportunities before they become delivery problems • Maintain a high bar for quality, architecture, documentation, communication, and customer impact • Help enterprise business systems teams maintain, integrate, and improve platforms that support critical financial, procurement, HR, planning, and operational processes