As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects and clients Within six months you will: - Define the learning transformation roadmap with the client and identify the resources needed to achieve them - Define a retro-planning of the initiatives on the solution and vouch for it - Identify and document customer use cases - Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams - Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) Within twelve months, you will: - Reduce churn by identifying customers at risk and implementing a remedial action plan - Identify strong leaders & advocates within the client’s team - Develop and share good business practices with the entire Client Success team The Skills Set - 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager - Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees) - Proven knowledge of the SaaS B2B industry is a plus - Proven interest in the digital industry, education, and e-learning in particular - Excellent interpersonal and communication skills - Fluent French, and excellent English proficiency (B2 minimum) What We Offer - Compensation: Package includes base salary and a variable component 📈 - Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies - Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Client Success Partner from our Enterprise team - Case Study with our Director of Customer Success and our Customer Success Entreprise Coach - Clarification Meeting with our Customer Success Operations Manager - Culture Fit Meeting with our Chief Customer Officer - Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

• Develop and execute the go-to-market strategy for Snowflake's partnership with AWS. • Impact the GTM vision, execution, and field alignment required to accelerate co-sell revenue, expand joint pipeline, and scale Snowflake's impact across the AWS ecosystem. • Build and evolve the AWS - Snowflake GTM strategy, focusing on pipeline creation, co-sell velocity, and market expansion. • Act as leader for field-level co-sell engagement, enabling Snowflake and AWS sellers to collaborate effectively on active deals and new opportunities. • Leverage AWS Partner Central and AWS Marketplace to accelerate deal registration, incentives, and co-sell execution. • Align Snowflake's solution plays with AWS’s industry priorities, ensuring coordinated messaging, content, and field-ready enablement. • Partner with Snowflake's Cloud Partner Sales, Industry GTM, and Solutions Engineering teams to deliver joint plays that drive measurable pipeline impact. • Serve as the global escalation point for co-sell blockers, funding program alignment, and AWS Marketplace issues. • Develop scalable enablement motions - including playbooks, seller guides, and joint value messaging - to empower Snowflake and AWS field teams.

Role Description The Senior Client Partner plays a key role within Zaelab’s Client Services organization, supporting the growth, health, and strategic direction of a portfolio of enterprise accounts. Reporting to a Director or VP of Client Services, this role is responsible for managing client relationships, supporting account growth initiatives, ensuring delivery alignment, and contributing to the overall success of the portfolio. The ideal candidate brings experience managing client relationships within a consulting, systems integration, agency, or technology professional services environment. They are comfortable operating with autonomy, managing multiple stakeholders, supporting revenue growth initiatives, and partnering closely with delivery teams to ensure successful client outcomes. This role is ideal for someone who has experience owning accounts with support from senior leadership and is looking to expand their commercial, strategic, and client leadership capabilities within a high-growth consulting environment. Your Key Responsibilities - Account Leadership & Relationship Management - Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio. - Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors. - Maintain a deep understanding of client priorities, business objectives, and organizational dynamics. - Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges. - Ensure clients remain informed, engaged, and aligned throughout active engagements. - Support quarterly business reviews, executive updates, and strategic planning activities. - Account Growth & Commercial Support - Identify opportunities to expand existing client relationships and support account growth initiatives. - Participate in account planning activities and contribute to annual and quarterly growth strategies. - Support the development of new statements of work, change requests, renewals, and consulting opportunities. - Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation. - Contribute to revenue forecasting activities and ensure account information remains accurate and current. - Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients. - Delivery Partnership & Cross-Functional Collaboration - Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution. - Track scope, milestones, budget performance, and engagement status across active client programs. - Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed. - Ensure client expectations are clearly communicated and aligned internally. - Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution. - Professional Growth & Leadership Development - Develop the skills and capabilities required for future portfolio ownership responsibilities. - Participate in mentorship and coaching programs with Client Services leadership. - Support business development and strategic growth initiatives to strengthen commercial acumen. - Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization. - Build credibility internally and externally as a trusted advisor and relationship leader. Qualifications - 4-7 years of experience within a consulting, digital agency, systems integrator, or technology professional services organization. - Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction. - Experience supporting revenue-generating accounts, including retainers, time and materials engagements, fixed-fee projects, or managed services relationships. - Exposure to manufacturing, distribution, industrial, or other complex B2B industries. - Strong communication, relationship-building, and stakeholder management skills. - Ability to confidently engage with senior client stakeholders and represent Zaelab professionally. - Strong organizational, forecasting, and account management skills. - Comfortable operating in a fast-paced, high-growth environment where priorities may shift. - Ability to manage multiple client initiatives simultaneously while maintaining attention to detail. Requirements - Experience with named account ownership within a consulting or professional services environment. - Familiarity with digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud. - Familiarity with ServiceNow solutions including Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote (CPQ), IT Service Management (ITSM), or Order Management. - Experience participating in account growth planning, business development activities, or strategic client consulting engagements. Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

• Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio. • Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors. • Maintain a deep understanding of client priorities, business objectives, and organizational dynamics. • Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges. • Ensure clients remain informed, engaged, and aligned throughout active engagements. • Support quarterly business reviews, executive updates, and strategic planning activities. • Identify opportunities to expand existing client relationships and support account growth initiatives. • Participate in account planning activities and contribute to annual and quarterly growth strategies. • Support the development of new statements of work, change requests, renewals, and consulting opportunities. • Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation. • Contribute to revenue forecasting activities and ensure account information remains accurate and current. • Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients. • Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution. • Track scope, milestones, budget performance, and engagement status across active client programs. • Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed. • Ensure client expectations are clearly communicated and aligned internally. • Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution. • Develop the skills and capabilities required for future portfolio ownership responsibilities. • Participate in mentorship and coaching programs with Client Services leadership. • Support business development and strategic growth initiatives to strengthen commercial acumen. • Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization. • Build credibility internally and externally as a trusted advisor and relationship leader.