Accelerating business channel growth through digital experiences, modern cloud architectures, and agile methodologies.
Senior Client Partner
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Senior Client Partner
Zaelab
• Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio. • Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors. • Maintain a deep understanding of client priorities, business objectives, and organizational dynamics. • Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges. • Ensure clients remain informed, engaged, and aligned throughout active engagements. • Support quarterly business reviews, executive updates, and strategic planning activities. • Identify opportunities to expand existing client relationships and support account growth initiatives. • Participate in account planning activities and contribute to annual and quarterly growth strategies. • Support the development of new statements of work, change requests, renewals, and consulting opportunities. • Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation. • Contribute to revenue forecasting activities and ensure account information remains accurate and current. • Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients. • Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution. • Track scope, milestones, budget performance, and engagement status across active client programs. • Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed. • Ensure client expectations are clearly communicated and aligned internally. • Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution. • Develop the skills and capabilities required for future portfolio ownership responsibilities. • Participate in mentorship and coaching programs with Client Services leadership. • Support business development and strategic growth initiatives to strengthen commercial acumen. • Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization. • Build credibility internally and externally as a trusted advisor and relationship leader.
Job Requirements
- 4-7 years of experience within a consulting, digital agency, systems integrator, or technology professional services organization.
- Demonstrated experience managing client relationships with direct accountability for account success and client satisfaction.
- Experience supporting revenue-generating accounts, including retainers, time and materials engagements, fixed-fee projects, or managed services relationships.
- Exposure to manufacturing, distribution, industrial, or other complex B2B industries.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to confidently engage with senior client stakeholders and represent Zaelab professionally.
- Strong organizational, forecasting, and account management skills.
- Comfortable operating in a fast-paced, high-growth environment where priorities may shift.
- Ability to manage multiple client initiatives simultaneously while maintaining attention to detail.
- Preferred:**
- Experience with named account ownership within a consulting or professional services environment.
- Familiarity with digital commerce platforms such as commercetools, SAP Commerce, BigCommerce, Shopify, or Salesforce Commerce Cloud.
- Familiarity with ServiceNow solutions including Customer Service Management (CSM), Field Service Management (FSM), Configure Price Quote (CPQ), IT Service Management (ITSM), or Order Management.
- Experience participating in account growth planning, business development activities, or strategic client consulting engagements.
Benefits
- Unlimited Vacation/PTO
- Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
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