• Serve as the primary day-to-day contact for assigned accounts within a larger enterprise portfolio. • Build strong relationships with client stakeholders, including directors, managers, program owners, and emerging executive sponsors. • Maintain a deep understanding of client priorities, business objectives, and organizational dynamics. • Monitor overall account health, identify potential risks, and coordinate internal teams to proactively address challenges. • Ensure clients remain informed, engaged, and aligned throughout active engagements. • Support quarterly business reviews, executive updates, and strategic planning activities. • Identify opportunities to expand existing client relationships and support account growth initiatives. • Participate in account planning activities and contribute to annual and quarterly growth strategies. • Support the development of new statements of work, change requests, renewals, and consulting opportunities. • Maintain account plans, stakeholder maps, opportunity tracking, and account health documentation. • Contribute to revenue forecasting activities and ensure account information remains accurate and current. • Develop a strong understanding of Zaelab’s capabilities and identify opportunities to bring additional value to clients. • Partner closely with project managers, delivery leaders, and consulting teams to ensure successful project execution. • Track scope, milestones, budget performance, and engagement status across active client programs. • Coordinate cross-functional support from strategy, solutions, experience, engineering, and delivery teams when needed. • Ensure client expectations are clearly communicated and aligned internally. • Act as a trusted partner to delivery teams by providing context, facilitating communication, and supporting issue resolution. • Develop the skills and capabilities required for future portfolio ownership responsibilities. • Participate in mentorship and coaching programs with Client Services leadership. • Support business development and strategic growth initiatives to strengthen commercial acumen. • Contribute to team development, knowledge sharing, and continuous improvement efforts across the Client Services organization. • Build credibility internally and externally as a trusted advisor and relationship leader.

• Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. • Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. • Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions. • Oversee onboarding of new accounts, including collection and analysis of underwriting data. • Troubleshoot complex client issues, working with underwriters and internal teams to resolve problems efficiently. • Manage endorsements, claims inquiries, audits, and other service items with high attention to detail. • Utilize AMS360 to maintain comprehensive, accurate client records and document all servicing activities. • Mentor or support more junior account team members as needed. • Stay informed on industry trends, product offerings, and regulatory changes impacting clients.

Role Description Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. - Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. - Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. - Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications - Dedication to delivering exceptional customer service experiences. - Strong communication and interpersonal skills. - Ability to lead and inspire teams to achieve outstanding results. - Desire to pursue professional growth and development while maintaining a healthy work-life balance. Company Description Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Source and Close Co-Sell Pipeline • Run joint account mapping with AWS PDMs to surface Fireworks-adjacent workloads in active enterprise accounts • Register co-sell opportunities in ACE; own each from qualification to close working alongside Fireworks AEs • Lead high-touch engagement on priority accounts: joint calls, on-sites, and executive introductions with AWS field sellers • Track pipeline velocity and AWS-influenced revenue; flag stalled deals to VP with a clear recommended action • Own Fireworks AI presence at AWS Summits, re:Invent, and regional field events: meeting strategy, priorities, and speaker submissions • Build pre-event target lists with AWS PDMs and execute outreach in the 4 weeks before each event • Convert post-event meetings to ACE registrations and AE handoffs within 5 business days - no leads left to go cold • Track event-sourced pipeline per activation; report attribution to VP and feed results into future event planning • Author joint solution briefs targeting enterprise AI inference use cases on AWS; get AWS SA sign-off before publishing • Develop co-sell plays for key verticals - financial services, healthcare, tech - mapped to specific AWS SA coverage • Build Fireworks AI presence in Bedrock and SageMaker-adjacent workflows through co-built reference architectures • Coordinate with Fireworks marketing on AWS-specific demand generation and co-marketing assets • Own Fireworks AI AWS Marketplace metrics: trial conversions, CPPO transactions, and revenue attribution • Maintain a shared pipeline dashboard visible to both Fireworks and AWS stakeholders; review at each QBR • Identify and submit MAP and co-invest funding proposals; manage them through to approval and execution • Surface blockers in product positioning, tier standing, or program gaps to VP with proposed fixes • Run quarterly business reviews with AWS PDMs and leadership; arrive with pipeline data, win stories, and next-quarter commitments • Expand Fireworks AI contacts beyond the primary PDM: AWS SAs, ISV team leadership, and Marketplace team • Track changes in AWS program terms, co-sell incentives, and tier requirements; adapt Fireworks positioning ahead of the curve • Maintain an internal AWS relationship map - contacts, roles, last meaningful interaction - updated each quarter