360Learning

• AI is central to 360Learning's strategy: our AI Squad ships agentic features that help users discover, create, and administrate content. • Build a global view of our codebase and architecture (Pydantic AI, FastAPI, Azure OpenAI, ElasticSearch) • Contribute meaningfully to an existing feature, hands-on • Coach our team of AI Engineers (2 today, growing) • Own end-to-end delivery of a new AI feature, from technical design through production launch • Optimize for real-world constraints: reduce per-request cost, improve latency, and scale to handle usage spikes • Set the technical direction for AI features alongside the PM's product vision • Push technical innovation within the squad and across R&D (e.g. hackathons, transversal initiatives) while keeping roughly 80% hands-on and ~20% on coaching and management

• Scoping custom technical and consulting projects • Building custom solutions • Coordinating with the Technical Services team and delivering on projects for clients • Understanding client needs and translating them into technical solutions • Onboarding new customers across departments (Sales, Product, Customer Success) • Managing all phases of the implementation lifecycle • Defining 360Learning platform architecture for clients • Facilitating integrations (flat files, APIs) • Designing tools to support the team and customers

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value. Within 1 month, you will: - Become a Trello expert through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: - Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously - Start to answer questions coming from your portfolio of clients - Support the Customer Success partner on functional and technical questions - Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting Within 6 months, you will: - Be able to pitch the value of the 360Learning platform - Develop repeatable and scalable processes to improve project quality and delivery - Support Strategic customers all along their contract from an expertise standpoint - Deliver Professional Services to our existing customers base Within 12 months, you will: - Onboard another Solution Expert - Contribute to our knowledge base to share best practices and lessons learned - Work with our partner ecosystem to strengthen the services proposed to our clients - Deliver platform audits to clients - Deliver professional services proposed in our Professional Service catalogue The Skill Set - 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) - Previous deployment experience of SaaS products, ideally HR related - Project management skills - Good understanding and experience working with APIs, SSO configuration & troubleshooting - Solution-oriented, client-first mindset in everything you do - Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders - Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations - Full professional proficiency in French, English, and German - Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer - Compensation: Package includes base salary, a variable component and equity 📈 - Benefits: Work From Home perks, 1 month parental leave for the second parent. - Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Solution Expert - Case Study Meeting with 2 Solution Expert Coach and a Solution Expert - Clarification Meeting with our Head of Professional Services - Culture Fit Meeting with our Chief Human Resources Officer - Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

• Generating opportunities from 360Learning top priority, highest potential accounts. • Creating business opportunities for UK Account Executives through inbound leads qualification. • Leveraging bleeding-edge Sales Development Techniques & tools to engage prospects. • Qualifying inbound leads and pitching our product to interested prospects. • Detecting customer pain points, understanding their context, and how we can help. • Evangelizing collaborative learning in the market and presenting the 360Learning value proposition. • Working in close collaboration with your coach, marketing operations, demand gen, and sales. • Benefiting from thorough onboarding and continuous learning & coaching opportunities.

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...) - empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio. Within one month, you will: - Master our product and Convexity corporate culture - Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team - Participate in your first customer meetings with other CSP’s from the team Within three months, you will: - Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning - Start new projects with prospects and clients Within six months you will: - Define the learning transformation roadmap with the client and identify the resources needed to achieve them - Define a retro-planning of the initiatives on the solution and vouch for it - Identify and document customer use cases - Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams - Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) Within twelve months, you will: - Reduce churn by identifying customers at risk and implementing a remedial action plan - Identify strong leaders & advocates within the client’s team - Develop and share good business practices with the entire Client Success team The Skills Set - 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager - Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees) - Proven knowledge of the SaaS B2B industry is a plus - Proven interest in the digital industry, education, and e-learning in particular - Excellent interpersonal and communication skills - Fluent French, and excellent English proficiency (B2 minimum) What We Offer - Compensation: Package includes base salary and a variable component 📈 - Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies - Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a Client Success Partner from our Enterprise team - Case Study with our Director of Customer Success and our Customer Success Entreprise Coach - Clarification Meeting with our Customer Success Operations Manager - Culture Fit Meeting with our Chief Customer Officer - Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

• Responsible for driving revenue on German speaking markets, with a focus on the mid-market segment. • Committed to learning and perfectly executing proven sales methodologies to hit quota. • Actively contribute to the German growth strategy and sales effort. • Leading opportunities from demo to closing, taking part in responses to proposals. • Growing network with HR & training decision-makers. • Developing the best sales strategies to close deals.

• be the point of contact for all technical topics from the squad (you can then redirect to another member of the squad) • be the coach for the other developers of the squad (do Performance reviews and Career Path assessments) • participate in monthly meetings altogether with CPTO and Engineering Director to celebrate successes and discuss technical or organizational challenges • keep coding, up to 80% of your time

• Responsible for signing new logos within the UK and Scandinavian markets. • Lead inbound opportunities from demo to closing. • Take an active part in responses to requests for proposals. • Grow network with HR & training decision-makers. • Develop the best sales strategies to close deals. • Opportunity to move into other roles after 2 or 3 years of continuous success.

• Join a fast-growing technical services team offering customized solutions to clients • Develop new solutions and maintain existing ones for Enterprise segment clients • Craft high-quality front-end plugins for the 360Learning platform and integrate customized solutions • Act as a TS Hero to support and enhance live solutions on a rotating basis • Transform specifications into robust software while ensuring high code quality through collaboration • Design, develop, and maintain scalable technical solutions across the ecosystem • Perform tests and participate in peer code reviews to keep codebase at high standards • Document setup guides and deployment methodologies for implementation specialists and clients • Participate in daily stand-ups and provide workload estimates for tech consultants

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies. You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions. At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team. As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio. We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions. Within 1 month, you will: - Become a Trello expert and get familiar with our product - Learn to navigate Convexity, our working environment - Meet the different teams at 360Learning - Understand our customer lifecycle and renewal processes Within 3 months, you will: - Take ownership of you 150+ clients portfolio of existing customers - Segment and prioritize accounts using scalable tiering strategies - Identify automation opportunities to drive renewals and upsells - Work closely with Client Success Partners to collect customer insights and engagement signals - Launch automated campaigns and structured outreach sequences - Prepare scalable account review frameworks to identify growth opportunities - Contribute to the generation of renewal and expansion pipeline across your portfolio - Conduct presentations and demonstrations of 360Learning when required Within 6 months, you will: - Optimize renewal and upsell workflows through process improvements and automation - Ensure accurate reporting and forecasting with your coach and Revenue teams - Analyze customer usage data to proactively identify expansion opportunities and churn risks - Build repeatable playbooks to improve portfolio performance at scale - Consistently contribute to ARR growth targets through scalable account management initiatives - Lead business negotiations for selected opportunities Within 12 months, you will: - Own and optimize the renewal strategy for your portfolio - Drive upsell generation through automated and data-driven engagement plans - Manage customer business relationships at scale while maintaining a high-quality customer experience - Continuously improve operational efficiency and account coverage models. - Become a key contributor to the company’s retention and expansion strategy - Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning. The Skill Set: - 2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients) - Previous experiences working in the SaaS industry - Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness - Active listening skills and a team player mindset - Excellent written and verbal communication skills - Native French and fluent English (B2+) proficiency - Fluent English (US/UK) / B2 level or equivalent (FR) - Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What we offer: - Compensation: Package includes base salary, a variable component and equity 📈 - Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. - Balance: Flexible hours, full remote work possible anywhere in France 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The interview process: - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with the KAM Mid FR Coach - Case Study with the KAM Mid FR Coach and our VP Mid Market - Clarification Meeting with a KAM Mid Market - Culture Fit Meeting with our Chief Revenue Officer - Ref Checks - Offer! Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!