• Develop automated pipelines to ingest 100% of the data from the Risk tool into GCP. • Design and provide governed views in the Analytics layer (BigQuery), ensuring data integrity and quality for downstream consumption. • Implement metrics based on complex SQL logic and business rules. • Develop semantic indicators using LLMs via GCP (Vertex AI) for categorization and analysis of unstructured data. • Work directly with the software engineering team to ensure the solution aligns with the company's architecture and security standards.

• Contributing to a high-scale, complex product • Seeing the real-time impact of your work

Role Description You're early to the building, which says something about you. The receptionist waves you toward a conference room where a small group is already mid-conversation over laptops and lukewarm coffee. - Building an enterprise-wide vision for data integration, storage, and management - and then executing on it - Refining the systems integration team to connect HR, Finance, and Operations platforms - Maturing the company's ITSM capabilities through a distributed service desk - Killing redundant tools and making smart cases for new ones - Leading cross-functional initiatives that make employees' work lives measurably better - Translating complex technical problems for C-suite and frontline staff alike - fluently, in both directions Qualifications - Real experience across a variety of data management systems and integration technologies - Command of Agile/Kanban - not just the vocabulary, the actual practice - Strong project management instincts and attention to detail - Communication skills sharp enough to earn trust from a CFO and a junior analyst in the same afternoon - Microsoft 365 fluency and solid technical documentation habits Benefits - Good benefits - medical, dental, vision - A generous PTO package - A stipend you can direct toward whatever matters to you - Remote work is the expectation, not the exception Company Description isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. - isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. - Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers.

Role Description Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. What You Will Do: - Support all BioMed customers through multiple channels, including but not limited to: - Database maintenance - Direct mail - Email - Facebook - Health History support - Modifications/Data Entry - Mobile App support - Phone Calls - Scheduling appointments - Text - Web support - Receive customer communications nationwide and resolve customer issues directly or work with team members to escalate and resolve issues quickly to ensure satisfaction. - Exercise confidentiality, independent discretion, and judgment. - Prepare reports as requested. - List generation, scheduling appointments, request donor card, and any other activities required to support our customers. - Develop, coordinate, and execute on the response to a customer request including direct contact with a donor or sponsor. - Provide excellent customer service during any touch point with donors, sponsors, or internal team members. - Perform operational support and administrative duties using one or multiple systems with little supervision. Personal Responsibilities: - Accountable for daily and weekly productivity - Attendance - Quality Assurance - Monthly Reviews - Maintaining a professional work environment *This is a work from home position. Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday - Thursday or Tuesday - Saturday. Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months. *It is imperative that you are here during ALL necessary training. Qualifications - High school diploma, specialized business, or secretarial/administrative training required; Associate’s or Bachelor’s degree preferred. - Minimum one year of related customer service work experience. - Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools, and Microsoft Office applications is required. - Experience in Customer Relationship Management (CRM) marketing organizations preferred. Requirements - The salary range for this position is $18/hr – $19/hr. - Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. - Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role. Benefits - Medical, Dental, Vision plans - Health Spending Accounts & Flexible Spending Accounts - PTO: Starting at 15 days a year; based on type of job and tenure - Holidays: 11 paid holidays comprised of six core holidays and five floating holidays - 401K with up to 6% match - Paid Family Leave - Employee Assistance - Disability and Insurance: Short + Long Term - Service Awards and recognition