isolved

Role Description You're early to the building, which says something about you. The receptionist waves you toward a conference room where a small group is already mid-conversation over laptops and lukewarm coffee. - Building an enterprise-wide vision for data integration, storage, and management - and then executing on it - Refining the systems integration team to connect HR, Finance, and Operations platforms - Maturing the company's ITSM capabilities through a distributed service desk - Killing redundant tools and making smart cases for new ones - Leading cross-functional initiatives that make employees' work lives measurably better - Translating complex technical problems for C-suite and frontline staff alike - fluently, in both directions Qualifications - Real experience across a variety of data management systems and integration technologies - Command of Agile/Kanban - not just the vocabulary, the actual practice - Strong project management instincts and attention to detail - Communication skills sharp enough to earn trust from a CFO and a junior analyst in the same afternoon - Microsoft 365 fluency and solid technical documentation habits Benefits - Good benefits - medical, dental, vision - A generous PTO package - A stipend you can direct toward whatever matters to you - Remote work is the expectation, not the exception Company Description isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. - isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. - Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers.

Role Description An acknowledged authority on data integration, data storage, and data management, this individual will lead teams responsible for the delivery of services that help ensure success of data management throughout the enterprise. Optimizes the leverage of enterprise tool investments around data management and act as primary liaison with business units across the company requiring data integration, data storage and data management. Will draw on other teams and leverage resources from the broader Enterprise Services organization to successfully deliver on key initiatives that drive business value across the company. Will enable business development efforts by providing subject matter expertise, domain leadership, and the ability to resolve and simplify complex business processes and servicing challenges. This person will be a highly self-motivated team-leader who is a strong communicator, has exceptional customer service orientation and is an analytical problem-solver! Core Job Duties - Establish an enterprise-wide data integration, data storage and data management vision & strategy. - Establish an enterprise systems integration team to automate and integrate enterprise systems & applications across organizations and business processes, including HR, Finance, Operations and HR. - Adopt internal delivery methodologies (ITIL, Agile, Kanban) with measured success criteria to deliver continuous, iterative value. - Lead efforts to mature and evolve the technology servicing (ITSM) capabilities across the company via a distributed service-desk and production operations team. - Lead cross-functional initiatives that align with cultural and business objectives to improve employee productivity and satisfaction. - Adopt ITIL / ITSM best practices for improved support & servicing. - Develop and document processes, policies and guidelines in support of the effective execution of product features. - Rationalize redundant tool investments & define investment & cost reduction strategies. - Recommend and implement tools that align with isolved's modern data strategy. Qualifications - Background working with a variety of technologies and data management systems. - Strong project management, computer, proofreading, research and organizational skills. - Proficient in Microsoft Word, Excel, PowerPoint and Outlook. - Experienced with Agile/Kanban methodologies. - Ability to work professionally and independently on assigned tasks and to complete assignments in a timely manner with great attention to detail. - Strong writing and verbal communication skills. - Ability to effectively communicate with corporate c-level, vendors and all levels of staff. - Process focused with experience and expertise in delivery and maturity methodologies. - Proficiency at creating technical documentation for projects and procedures utilizing Microsoft collaboration tools. - Highly organized with the ability to manage multiple projects. - Knowledge of computer hardware, including PC, Laptops and printers. - Ability to articulate technical problems to both customer as well as adjacent technical teams in written and verbal forms. - Working knowledge of a range of diagnostic utilities. - Strong documentation skills. Benefits - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Role Description - Initiate communication with customers via phone or email regarding past-due invoices. - Evaluate financial situations to establish realistic, mutually agreed-upon repayment schedules or settlements. - Research aged items to identify process issues and provide recommendations to management. - Identify bankruptcy and business closures for bad debt write-off review. - Answer follow-up questions from customers and provide support upon request. - Recommend further legal action or additional strategies if standard collection attempts fail. - Maintain detailed records of all customer interactions, payment arrangements, and account statuses. - Identify opportunities for policy/process improvements and internal control enhancements to support ongoing business growth and maximize AR turnover. Qualifications - 2+ years of experience in accounts receivable collections. - Understanding of core accounts receivable and accounting principles. - Strong attention to detail with ability to analyze information. - Flexible and responsive to changing business needs. - Reliable and able to work with minimal supervision and under general direction. - Good communication skills both internal and external with ability to manage customer relationships. - Proficient in Microsoft Excel and data entry. Benefits - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Role Description The Relationship Manager is responsible for building and maintaining relationships with isolved's client base while driving adoption of core HCM solutions. This role serves as a trusted advisor, identifying client needs and providing technology solutions that enhance workforce management. By leveraging a consultative approach, the Relationship Manager ensures client satisfaction while contributing to company revenue growth. Additionally, the Relationship Manager collaborates with internal teams to introduce talent solutions that support workforce development and retention strategies. - Develop a comprehensive understanding of isolved's core HCM solutions and how they benefit clients. - Assess, clarify, and validate client needs through ongoing relationship management and strategic conversations. - Provide consultative guidance on HCM best practices, talent management, and technology adoption to enhance client efficiency. - Communicate the benefits of isolved's core solutions in an engaging and accessible manner. - Identify and drive upsell opportunities, including talent solutions, while maintaining strong client relationships. - Collaborate with internal support and operations teams to ensure a seamless client experience. - Meet and exceed performance metrics related to client engagement, sales activity, and revenue targets. - Refer clients to appropriate teams for additional solutions such as HR Services, Talent Services, and 401(k) offerings. Qualifications - A high school diploma or equivalent is required; a bachelor's degree in business, human resources, finance, or a related field is preferred. - At least 3-5 years of experience in sales, account management, or client services, preferably within HCM technology, financial services, or a related industry. - Proven ability to consult with clients, identify needs, and effectively sell solutions that drive business value. - Strong understanding of industry-specific concepts, regulations, and best practices relevant to the role. - Excellent written and verbal communication skills with the ability to engage clients and simplify complex topics. - Demonstrated success in building and maintaining client relationships while identifying upsell and cross-sell opportunities. - Experience working with CRM systems and sales enablement tools. - Ability to work independently while collaborating effectively with internal teams to ensure client success. - Results-driven mindset with a passion for delivering an outstanding customer experience. - Adaptability to a fast-paced, evolving sales environment with a commitment to continuous learning and improvement. Requirements - Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. - Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds. - Yes, up to 15% domestic travel may be required. - Employee must be legally authorized to work in the United States. Benefits - isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Role Description isolved is transforming its 7M+ line HCM platform into modern microservices and is seeking two Engineering Managers to support this initiative. Each role will lead and support a team of senior, principal-level engineers, focusing on removing obstacles, maintaining delivery momentum, and fostering growth. This position blends people leadership, program coordination, and hands-on contribution, working closely with domain teams and reporting to the Senior Director of Engineering. Core Job Duties - Lead, coach, and retain a high-performing team of ~10 principal and senior engineers in a remote environment. - Conduct regular 1:1s, deliver clear and actionable feedback, and drive individual development and career progression. - Own team engagement and performance by proactively identifying and addressing burnout risks, team dynamics, and organizational health. - Partner with senior leadership on hiring, onboarding, workforce planning, and team composition. - Maintain visibility into delivery across multiple teams, including dependencies, risks, blockers, and sequencing. - Act as a coordination point across teams, escalating issues early to minimize program-level impact. - Ensure alignment to engineering standards and best practices, including architecture, AI development practices, Terraform IaC, and event governance. - Facilitate team rituals and drive operational excellence by ensuring teams have the tools, clarity, and support needed to succeed. - Contribute hands-on as needed through code reviews, technical guidance, tooling improvements, documentation, or targeted implementation support. - Stay closely connected to day-to-day engineering work to provide informed insights and enable effective decision-making with senior leadership. Qualifications - 5+ years of engineering experience, including at least 2 years in an engineering management role. - Proven experience managing senior and principal-level engineers, with the ability to enable high-performing teams through coaching and environment-setting rather than direct technical oversight. - Strong program coordination skills, with the ability to manage dependencies, balance competing priorities, and drive multiple workstreams simultaneously. - Sufficient technical depth to understand team deliverables, actively participate in technical discussions, and contribute hands-on when needed. - Excellent communication skills, with the ability to effectively translate complex technical concepts for both engineering teams and senior leadership. - Demonstrated success working in a remote, distributed environment with a high degree of autonomy. Preferred Qualifications - Experience with .NET/C#, Azure, or distributed systems. - Background supporting modernization, migration, or system decomposition initiatives. - Experience in the HCM (Human Capital Management) domain. Company Description isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers.

Role Description isolved is executing a multi-year decomposition of a 7M+ line HCM monolith into modern, domain-isolated microservices, and we're looking for the person to lead it. This is a hands-on technical leadership role reporting directly to the CTO, responsible for both running the program and staying close enough to the work to make good decisions about it. You'll lead a program of approximately 20 engineers organized into domain teams (Tax, Benefits, Time, Payroll, Shared Logic), with two Engineering Managers and a Data Architect. You're not just managing delivery - you're a technical voice in how the work gets done, an escalation point when teams hit hard problems, and the person accountable to the CTO for outcomes. Core Job Duties - Own the modernization program end-to-end - roadmap, sequencing, dependencies, risks, and delivery outcomes across all five workstreams - Drive extraction sequencing decisions in partnership with the Lead Architect, balancing technical risk, business continuity, and team capacity - Maintain visibility across all domain teams and surface issues before they become blockers - Represent the modernization program to senior leadership and the CTO, with clear, data-grounded communication on progress, risks, and tradeoffs - Stay close enough to the architecture and implementation to make informed decisions, challenge assumptions, and support teams when they hit difficult problems - Partner with the Lead Architect on technical direction - event schema strategy, infrastructure standards, paved road compliance, cross-workstream data dependencies - Understand the full technology stack well enough to assess quality, identify risk, and have credible technical conversations with principal-level engineers - Ensure AI-assisted development practices are embedded across teams and delivering real productivity gains - Directly manage two Engineering Managers, each supporting approximately 10 engineers - Build and maintain a high-performance team culture in a remote, distributed environment - Own hiring for the program in partnership with the CTO - identifying, recruiting, and closing principal-level engineers and architects - Support career development for EMs and, through them, the broader engineering team Qualifications - 10+ years of engineering experience, with at least 3–5 years in a senior engineering leadership role - Direct experience leading a large-scale modernization, re-platforming, or decomposition program - you understand what makes these programs succeed and fail - Strong enough technical depth to engage credibly with principal engineers on architecture, data modeling, and distributed systems tradeoffs - you don't need to write all the code, but you need to understand it - Experience managing engineering managers and leading through them at scale - Track record of delivering complex, multi-team programs with cross-cutting dependencies in a production environment - Clear, direct communication style - comfortable presenting to executives and working through ambiguity without needing complete information - Familiarity with the Azure ecosystem and modern distributed systems patterns (event-driven architecture, microservices, IaC) - HCM, payroll, benefits, or tax domain experience - Hands-on background with .NET / C#, Cosmos DB, or Azure Service Bus - Experience building or scaling engineering teams from the ground up Company Description isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com .

Role Description The isolved Marketplace is looking for a Marketplace Development Associate to support the growth of our Marketplace. This entry-level role focuses on supporting partnership development activities, maintaining tracking and documentation, and assisting with due diligence processes. Working closely with senior team members, this individual will develop foundational skills in marketplace partnerships while contributing to the overall expansion of the Marketplace organization and revenue. - Participate, schedule and prepare for discovery calls with internal teams, clients and third-party vendors to review viability for the isolved Marketplace. - Facilitate the due diligence and security process for marketplace partnerships and maintain status tracking and follow up items. - Coordinate with Marketplace Integration Technical Manager to facilitate partner integration and tracking. - Maintain and update prospect and partner tracking and produce routine status reports and updates to leadership. - Support cross-functional projects across multiple teams under the guidance of senior team members. - Assist with isolved introductory meetings, support the development of partnership pitches, and help facilitate partnership contracts and due diligence documentation. - Collaborate with other product teams to promote development initiatives supportive of Marketplace growth. - Assist in researching market trends to support identification of future required partnerships. - Maintain project tracking for prospective marketplace partners. - Assist with ad-hoc requests to support marketplace growth initiatives. Qualifications - Typically requires a Bachelor's degree or equivalent work experience; or up to 1 year of related experience in a business development, sales support, partnerships, or related role. - Basic familiarity with or interest in HCM, payroll, or benefits industry preferred but not required. - Experience with isolved HCM software preferred but not required. - Basic exposure to or interest in contract and vendor documentation a plus. - Self-directed and self-motivated individual with an inquisitive and persistent nature. - Ability to achieve high performance and efficiency. - Ability to manage multiple projects simultaneously, flexible and thrives in a fast-paced environment. - Must be flexible and quick to adapt to sudden changes and issues. - Excels in a high-performing and professional team in a remote work environment. - Strong verbal and written communication skills with the ability to participate in meetings and communicate clearly with internal and external stakeholders. - Intermediate Microsoft Office Suite skills, specifically Word, Excel and PowerPoint. - Familiarity with Asana. - Familiarity with Salesforce preferred but not required. Requirements - Works on routine tasks and well-defined assignments where analysis of situations or data requires following established guidelines. - Receives supervision and detailed instructions on all work assignments. - Regular check-ins with manager are expected as part of the role's development structure. - Receives specific task-level assignments with clear direction on expected outcomes. - Errors in work may require rework and could affect team timelines. - Decisions are reviewed by senior staff to minimize impact on the organization. Benefits - isolved is an equal opportunity employer. - All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Role Description Do you have experience in customer service, account management, or a technical implementation role? Ready to kickstart your career in Talent Services? If so, become a full-time Talent Services Account Manager with isolved Talent Acquisition! This is not just a customer service job; it's a chance to reshape the HR and recruiting landscape while enjoying the freedom of a remote position. You'll work 40 hours per week (M-F, 8 AM-5 PM PST). Benefits - Flexible time off (FTO) - 4.5-day workweek schedule - A 401(k) - Flexible spending accounts (FSAs) - Medical, dental, vision, life, and other insurance options - A robust referral program - Down-to-earth, casual environment with a positive, team-oriented culture Qualifications - High school diploma or equivalent - 1-3 years of relevant experience in customer service, account management, or technical implementation role - Excellent written and verbal communication skills with strong interpersonal abilities - Demonstrated proficiency in multitasking, time management, and handling multiple client priorities simultaneously Requirements - Act as the primary liaison between clients and internal teams - Guide clients through recruitment workflows - Maintain compliant processes and manage sensitive information with professionalism - Lead customized trainings and refine job advertisements - Support candidate screening and oversee technical setups - Dive into data analysis to prepare performance reports - Identify engagement risks and recommend improvements - Handle scheduling, documentation, light billing support, and other administrative tasks

Role Description isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to 200,000 employers and used by 9 million U.S. employees - representing about one in 20 American workers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. As the Director of Channels, you will manage and develop a team of sales representatives to enable them to achieve and succeed their sales goals. - Grow and develop a team of Regional Channel Managers to support strategic external Partnerships and the core sources of revenue for our business. - Build and execute channel strategies by segment and geography, creating and presenting sales plans, setting milestones, measuring performance, and being accountable for results. - Define mutual goals and objectives and build awareness and support of the overall strategic benefits of the alliance. - Develop business plans with each Partner and ensure their successful execution. - Strong leadership and influencing skills with the ability to obtain results in an organization that he/she does not control. - Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues with Partners. - Drive a culture based on teamwork and collaboration with accountability. Qualifications - 5+ years in a Channel Sales or Channel Management role in the HCM industry. - Proven ability to build, lead, and execute strategy in a cross-functional environment. - Experience producing measurable results of influenced revenue or Channel Sales. - Strong verbal and written communication, facilitation, decision making, organizational and interpersonal skills required. Requirements - Travel Required: Yes, up to 15% domestic travel may be required. - Work Authorization: Employee must be legally authorized to work in the United States. - FLSA Classification: Exempt. - Location: Any. - Internal Job Title: Director of Channel Sales. Benefits - isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. - isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Role Description The Senior Director, Product owns product strategy across multiple pods or a strategic platform area, shaping vision, execution, and talent strategy. The Senior Director will work directly with senior engineering, UX, and business leaders to align roadmaps with company objectives, create scalable product practices, and drive cultural leadership across the product organization. This is a highly visible leadership role responsible for elevating product performance, shaping long-term innovation, and preparing future product leaders. - Own cross-pod product strategy and vision alignment - Influence company direction through product lens - Lead, coach, and scale Directors, Sr GPMs, and key ICs - Set high-level product OKRs and evaluate delivery across portfolios - Drive hiring, succession planning, and team development - Define and evolve the product operating model in collaboration with CPTO - Champion voice of the customer and user-centric culture at scale - Represent product at executive and board-level forums - Foster innovation, experimentation, and strategic AI enablement - Be a flexible and supportive team member, assisting with other responsibilities as they arise Qualifications - Bachelor's degree in Finance, Accounting, Human Resources, Management, or a related field or equivalent industry experience - 12+ years of Payroll or HCM industry experience - 8+ years leading teams - Mastery in cross-functional planning and executive storytelling - Deep fluency in agile, product ops, and enterprise product development - Ability to set vision and lead with decisiveness through ambiguity - Proven experience effectively managing other product leaders and scaling functions - Strong financial and business case modeling skills - Inspirational leader, who is considered visionary grounded in reality - Ability to remain calm and operate effectively under pressure and multiple competing deadlines - Deeply curious, continual learner who operates with long-term perspective & short-term execution - Strong skills in: - Azure - Microsoft Architecture - C# - SQL - Unit Testing - .NET - Experience with .NET/ASP.NET Core Web API - JavaScript - SOLID Principles Requirements - Preferred Experience with: - Knockout - Azure Cosmos DB or NoSQL database - Pub/Sub and asynchronous messaging - Docker - MVVM Benefits - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. Company Description isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.