• Manage a portfolio of municipal client accounts encompassing BusPatrols stop arm enforcement programs at the community level business unit, considering BusPatrol’s business strategy, complex regulations and supervisory expectations, including how they apply in a municipal environment. • Lead program implementation efforts in partnership with city officials, law enforcement, and internal cross-functional teams across the Midwest. • Deepen stakeholder relationships with Chiefs of Police, Mayors, DOT leaders, Finance Directors, and Court Administrators throughout the Midwest. • Monitor political landscape for the specified region, maintain relationships with elected officials, and provide strategic input to regional business plans • Collaborate with internal departments (IT, Product, Operations, Marketing, Finance) to ensure seamless service delivery and solution alignment • Lead escalation response and resolution planning for client issues and high-impact service needs • Oversee and guide internal team members, providing leadership and accountability for individual and team goals • Support proposal development, sales presentations, and renewal negotiations through data analysis and strategic storytelling • Maintain communication cadence with key clients throughout the Midwest and internal teams to ensure program transparency and alignment • Contribute to revenue forecasting and annual operating planning

• Leading development of Property & Casualty (P&C) underwriting guidelines and Letters of Authority for MGUs/MGAs/Program Administrators and standards and procedures for those exceptions outside of the underwriting guidelines. • Actively managing all Key Performance Indicators, including pricing objectives, profit improvement and combined loss ratio results. • Partnering with key support units, including Finance, Actuarial, Claims, Legal, Compliance, Operations and IT to analyze issues, identify solutions and drive execution on challenges faced by company, partners and customers. • For P&C MGUs/MGAs: supporting development of program and ceded business documents in conjunction with Underwriting, CUO and legal department. • Develop new P&C products including research and development, underwriting guidelines, SERFF Support for internal or external filing resources, pricing and state submissions and approvals. • Performing audits and conducting program reviews. Examining documents such as polices, application state endorsements, OFAC, plan documents and other documents necessary related to the writing of each programs business. • Identifying and managing portfolio-level risks, issues and dependencies. • Partnering with Legal/Compliance on legislative and regulatory topics impacting the P&C programs, including but not limited to data collection with programs, states and other entities for the accurate reporting of taxes, assessments and other compliance aspects of direct insurance. • Supporting corporate accounting with the collection of data from individual programs including, premiums, states, limits, etc. • Developing and maintaining relationships with MGUs/MGAs/Program Administrators. • Closely monitoring market and program specific trends to assure program performance consistent with company expectations. • Primary contact with each direct insurance program for all administrative, underwriting and service concerns or questions. • Building and maintaining relationships with support units, brokers, and reinsurers to support the goals and objectives of company. • Preparing monthly and quarterly management reports and other ad hoc reports as required. • Supporting P&C new business initiatives and conducting the appropriate triage of new business opportunities. • Assisting in training and developing staff. • Providing expertise on coverage issues with Claims. • Developing and leading marketing presentations to new and current agents/brokers. • Leading and ensuring the successful completion of complex projects. • Diagnosing and developing recommendations to solve unique business and customer challenges.

• Design and manage our global compensation philosophy, ensuring we remain competitive in the AI/Deep Tech market • Own the end-to-end annual merit, bonus, and equity review process • Level up and maintain our scalable job leveling framework and career ladders • Grow and lead our existing global benefits strategy across multiple countries • Partner with leadership to manage executive compensation and equity pool modeling • Ensure global compliance and lead the communication strategy to ensure transparency and trust in our rewards programs

• Lead delivery of multiple simultaneous programmes and projects for both customers and internal teams. • Collaborate with sales and pre-sales to define delivery approaches, write SOWs, build cost models, and shape compelling proposals. • Translate ambiguous requirements into structured delivery plans, milestones, and success criteria. • Ensure financial and commercial control across projects: budgets, resourcing, billing, margin, and risk. • Engage confidently with customers—guiding them through planning, delivery, and change. • Deliver internal initiatives across business units—even outside your direct technical expertise—by coordinating teams and ensuring accountability. • Maintain strong governance, reporting, and transparency across all programmes. • Help develop delivery standards, templates, and repeatable processes to support scale. • Support hiring, mentoring, and onboarding of future PMs as we grow the team.