• Lead delivery of multiple simultaneous programmes and projects for both customers and internal teams. • Collaborate with sales and pre-sales to define delivery approaches, write SOWs, build cost models, and shape compelling proposals. • Translate ambiguous requirements into structured delivery plans, milestones, and success criteria. • Ensure financial and commercial control across projects: budgets, resourcing, billing, margin, and risk. • Engage confidently with customers—guiding them through planning, delivery, and change. • Deliver internal initiatives across business units—even outside your direct technical expertise—by coordinating teams and ensuring accountability. • Maintain strong governance, reporting, and transparency across all programmes. • Help develop delivery standards, templates, and repeatable processes to support scale. • Support hiring, mentoring, and onboarding of future PMs as we grow the team.

• You develop our global Enterprise IT PMO, lead central IT initiatives and orchestrate internal and external stakeholders. • You establish the PMO and manage a team of project managers for knowledge sharing, coaching and mutual support. • You independently and with high autonomy lead multiple initiatives up to individual programs within the global ONE RIB transformation. • You confidently manage differing stakeholder interests, mediate conflicts where necessary and provide clear direction. • Direct reporting line to the Global Head of IT, close collaboration with the IT leadership team and significant senior management exposure for you and your initiatives. • You initiate changes in processes, methods and tools and inspire colleagues for new ways of working.

• Lead Strategic Account Planning: develop and execute comprehensive account strategies to align content supply chain solutions with client needs and organizational objectives. • Lead Digital Transformation: spearhead digital transformation initiatives by leveraging cutting-edge technologies and process improvements to optimize the content supply chain. • Develop Roadmaps: work with the delivery team and client to create and maintain detailed program roadmaps, outlining account objectives, milestones, timelines, and resource requirements. • Strategy & Impact: create, define, and implement program strategies to achieve measurable impact, including cost savings, improved delivery timelines, and enhanced content quality. • Team Leadership & Collaboration: provide delivery oversight and escalation pathways for the program teams and client; provide senior leadership to the account team. • Risk Management: identify potential risks to program delivery and implement mitigation strategies. • Client Engagement: expand relationships and points of contact within the client.

• Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes • Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks • Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability • Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs • Develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations • Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success • Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes • Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency