The intelligent heart of customer experience.
Engineering Manager, Cloud Infrastructure
Location
Utah + 3 moreAll locations: Utah | Virginia | Washington | Wisconsin
Posted
1 day ago
Salary
$175K - $263K / year
Seniority
Senior
Job Description
Engineering Manager, Cloud Infrastructure
Zendesk
• Lead, coach, and develop a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery. • Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; product-feature-supporting automation systems; etc. • Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access and policy-as-code guardrails across newly acquired infrastructure. • Operate with excellence: monitor and improve risk and reliability; own on-call and incident response; continuously evaluate new capabilities (including AI-assisted tooling) to increase velocity safely. • Represent your organisation's work and priorities to senior leadership, communicating progress, risks, and trade-offs clearly and concisely. • Collaborate directly with the Senior Director of Cloud Infrastructure on the organisation roadmap, priorities, and team development.
Job Requirements
- 3+ years of experience in a similar people management role, with a background in hands-on, technical roles.
- Demonstrated ability to manage and govern enterprise-grade AWS environments.
- Deep familiarity with key AWS services and concepts.
- An understanding of modern DevOps methodologies: Infrastructure as Code; GitOps model of development.
- Strong cross-functional partnership skills - you work effectively with Product Management, Security, CIO, and peer engineering leaders to drive outcomes.
- Excellent communication skills, both written and verbal - you can represent your organisation's work to senior leadership and communicate trade-offs clearly.
- Prior experience working with security/compliance frameworks (SOC 2, FedRAMP, ISMAP) and supporting audits.
- Familiarity with tools such as Claude and Cursor, and the ability to apply them responsibly to improve speed and quality.
- Experience with non-AWS cloud providers (GCP, Azure)
- Familiarity with reporting tools like Wiz and Snowflake.
Benefits
- flexible work arrangements
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