• The Senior Engineer, Enterprise Application Development is responsible for designing, developing, and supporting scalable solutions within 11:11 Systems’ ServiceNow environment. • This role combines hands-on ServiceNow development with solution architecture responsibilities across custom applications, integrations, workflow automation, Service Bridge / Service Exchange, and business-critical capabilities across CSM, FSM, ITSM, CMDB, ITOM, and PPM/SPM. • Reporting to the Manager, Enterprise Applications, this role partners directly with business units, platform owners, and technical teams to understand operational needs, evaluate current processes, and recommend ServiceNow-aligned solutions. • Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions. • Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies. • Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability. • Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans. • Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign. • Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic. • Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting. • Support ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational needs. • Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations. • Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns. • Partner with business stakeholders, platform owners, and technical teams to gather requirements and translate them into secure, maintainable technical solutions. • Troubleshoot production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior. • Support ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades. • Contribute to coding standards, documentation, code reviews, reusable development patterns, and continuous improvement of the ServiceNow platform. • Mentor junior developers and collaborate with Agile teams to deliver platform enhancements and backlog priorities. • Collaborate supportively with colleagues while operating in a manner consistent with 11:11’s Code of Business Ethics and Company Values.

Role Description We are seeking a Mid-Level Engineer to support a live production hiring-event platform used by client-facing teams and end users. This role is highly production-focused and requires someone who can: - Diagnose issues quickly - Work across backend and frontend systems - Collaborate with support and go-to-market teams - Take ownership of code changes from investigation through deployment The ideal candidate has strong Java/Spring Boot backend experience, secondary Django/Python experience, React frontend experience, and the ability to troubleshoot complex production issues across distributed systems. This person should be comfortable working independently, handling ambiguity, prioritizing urgent client-impacting issues, and communicating clearly with technical and non-technical stakeholders. Enterprise experience strongly preferred. Qualifications - 3-5 years of professional engineering experience - Strong Java and Spring Boot backend development experience - Django and Python backend development experience - React frontend development experience - Kafka experience - GraphQL experience - SQL or MongoDB experience - Build and deployment experience - Production debugging, triage, and issue-resolution experience - Ability to ramp up quickly and assume ownership across multiple projects - High level of autonomy and ownership - Experience with at least one of the following: Dagster, Data Lakes, or Amazon Athena - Ability to work independently and take initiative without heavy hand-holding - Strong prioritization and strategic thinking skills - Strong communication skills, especially in ambiguous or urgent production-support situations - Experience using data to troubleshoot production issues Requirements - Java - Spring Boot - Django - Python - React - Kafka - GraphQL - SQL - MongoDB - Dagster, Data Lakes, or Amazon Athena - Claude, Cursor, or Windsurf preferred Benefits - Remote contract role - Candidates must be located in LATAM - Full-time allocation, 40 hours per week - Must be able to support U.S. time zone coverage across PST, MST, CST, or EST - Engagement expected to run through 2027-03-31

• Design, build, and optimize semantic data models in Tableau to support self-service analytics and enterprise reporting. • Develop, maintain, and optimize Tableau dashboards, reports, and datasets, ensuring accuracy, usability, and performance. • Partner with data engineering teams to define and validate data pipelines in Databricks and ensure seamless integration with BI models. • Collaborate with multifunctional teams and stakeholders to translate business requirements into scalable BI solutions. • Drive the migration strategy from Looker to Databricks + Tableau, ensuring minimal disruption and high adoption. • Implement best practices in data governance, performance optimization, and security for BI assets. • Ensure the quality and integrity of data used for decision-making. • Identify and resolve data and dashboard performance issues. • Familiarity with Looker for data visualization, reporting, and analytics is highly desirable but not essential.

• Install electrical equipment such as small rack-mounted UPS equipment, various-sized batteries, and UPS/Battery monitoring equipment. • Maintain Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical equipment. • Perform remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations. • Provide excellent customer service and upsell products. • Field troubleshooting calls from customers to a satisfactory resolution. • Quickly respond to critical situations. • Teach and mentor crew members on proper techniques for site work. • Isolate hardware, software, and interface malfunctions using test equipment.