11:11 SYSTEMS logo
11:11 SYSTEMS

Rethink Connected

Senior Engineer, Enterprise App Development

EngineerEngineerFull TimeRemoteSeniorTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$95K - $155K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishITSMJavaScriptSCSSServiceNowSOAPSQL

Job Description

Senior Engineer, Enterprise App Development

11:11 SYSTEMS

• The Senior Engineer, Enterprise Application Development is responsible for designing, developing, and supporting scalable solutions within 11:11 Systems’ ServiceNow environment. • This role combines hands-on ServiceNow development with solution architecture responsibilities across custom applications, integrations, workflow automation, Service Bridge / Service Exchange, and business-critical capabilities across CSM, FSM, ITSM, CMDB, ITOM, and PPM/SPM. • Reporting to the Manager, Enterprise Applications, this role partners directly with business units, platform owners, and technical teams to understand operational needs, evaluate current processes, and recommend ServiceNow-aligned solutions. • Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions. • Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies. • Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability. • Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans. • Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign. • Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic. • Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting. • Support ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational needs. • Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations. • Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns. • Partner with business stakeholders, platform owners, and technical teams to gather requirements and translate them into secure, maintainable technical solutions. • Troubleshoot production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior. • Support ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades. • Contribute to coding standards, documentation, code reviews, reusable development patterns, and continuous improvement of the ServiceNow platform. • Mentor junior developers and collaborate with Agile teams to deliver platform enhancements and backlog priorities. • Collaborate supportively with colleagues while operating in a manner consistent with 11:11’s Code of Business Ethics and Company Values.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Minimum of 4 years of hands-on ServiceNow application development experience.
  • Ability to operate as both a hands-on ServiceNow developer and solution architect.
  • Experience leading business discovery sessions, documenting requirements, and recommending ServiceNow-based solutions aligned to platform best practices.
  • Strong understanding of ServiceNow process design, platform architecture, configuration standards, and when to use out-of-the-box functionality versus custom development.
  • Ability to communicate technical recommendations clearly to business stakeholders, leadership, developers, and support teams.
  • Strong experience with ServiceNow scripting, configuration, automation, integrations, and custom application development.
  • Experience with Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, ACLs, forms, tables, notifications, and Workspace configuration.
  • Hands-on knowledge of Service Bridge / Service Exchange, including remote task definitions, process events, work notes, comments, and synchronization troubleshooting.
  • Experience building custom ServiceNow applications using scoped apps, custom tables, roles, access controls, flows, and application lifecycle practices.
  • Experience integrating ServiceNow with external systems using REST, SOAP, JSON, XML, OAuth, scripted APIs, and enterprise integration patterns.
  • Experience with ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, PPM, or SPM preferred.
  • Working knowledge of JavaScript, HTML, CSS/SCSS, SQL, and modern web technologies.
  • Certified ServiceNow Administrator preferred; additional ServiceNow certifications are a plus.
  • Proactive, adaptable, and committed to delivering secure, scalable, and maintainable solutions.
  • Must be legally eligible to work in the assigned country without visa sponsorship.

Benefits

  • Comprehensive healthcare plan options
  • Retirement plan with company match
  • Life, other supplemental insurances
  • Paid time off and company holidays
  • New Parent Leave
  • Wellness programs

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