• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

• Assist students, companies, and educational institutions with registration and the promotion of opportunities. • Update customer records; • Assist with maintaining the database (customer registration); • Respond to clients via email, phone, and WhatsApp with information about processes.

• Manage Atlanta office operations including coordination among team members, office supplies, and other needs. • Support the CEO in task management to execute priorities, leading strategic and priority projects. • Facilitate presentation and materials management for CEO-led meetings. • Ensure proper documentation and maintenance of electronic and physical Executive Office files. • Provide support for board meeting planning as needed.

• Provide rapid deployment, in-country operational surge support during humanitarian emergencies, applying operational experience to support procurement, logistics, supply chain processes, and emergency suboffice setup. • Support emergency operations planning, implementation, and close out through remote and onsite technical assistance, aligned with CRS standards, donor requirements, and good humanitarian practice. • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts. • Provide operational support across HR, finance, security, GKIM, administration, and fleet management, in coordination with relevant CRS technical and departmental leads. • Provide on the job support and basic technical accompaniment to CRS staff and local partners during emergency responses. • Support delivery of operations focused trainings, briefings, and orientations for emergency staff and partners. • Contribute to collaboration with local organizations and national and international CRS teams to strengthen operational capacity for emergency response. • Support the application of humanitarian operations standards, tools, and guidance for field operations and emergency supply chains. • Contribute to updates and dissemination of tools and resources related to the Emergency Field Operations Manual (EFOM). • Support operational learning by helping document lessons learned, challenges, and good practices from emergency deployments. • Assist with emergency budgeting, basic cost tracking and support compliance with public donor regulations and operational requirements. • Management of supply chain and accounting systems in new or rapidly evolving emergency responses. • Promote awareness of staff care, safety, and security practices in emergency environments.