Big Brothers Big Sisters of America

Role Description As a direct report of the Senior Product Manager, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office. You will work closely with the Senior Product Manager as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills. The Salesforce BSA must hold an active Salesforce Administrator Certification at the time of hire and maintain it throughout their employment. FLSA Status: Full Time, Exempt Location: Continental United States (Remote) Travel: 5% Essential Duties and Responsibilities - Salesforce: - Perform Salesforce admin/UAT/configuration/data migration/integration/training tasks. - Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices. - Design and implement Salesforce solutions and functionalities, leveraging external solutions where appropriate. - Design and implement Salesforce reports and dashboards. - Stay current with Salesforce updates, releases, and industry trends to ensure the organization is leveraging the platform to its fullest potential. - Analysis: - Elicit business requirements directly from stakeholders, demonstrating a strong understanding of BBBSA processes and standards. - Review, analyze and evaluate business systems, models, requirements, and needs. - Identify opportunities for process improvement and optimization within Salesforce and related systems. - Define requirements and convert them into workable user stories. - Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, data models, detailed functional designs, ERDs, executive summaries, and project postmortems. - Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors to ascertain business requirements, then recommend best practice solutions based on business needs. - Project Management: - Lead Salesforce initiatives, including managing project timelines and resources. - Effectively facilitate and manage business stakeholder-related meetings and workshops driving toward stakeholder satisfaction and success. - Analyze & identify areas of risk, collaborating on solutions, and developing plans to minimize risk and communicate to stakeholders. - Work closely with Technical Leads to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required for action. - Culture: - Demonstrate a commitment to cultural diversity and inclusion that reflects BBBSA's commitment to JEDI (justice, equity, diversity, and inclusion). - Champion internal and external culture of the organization focusing on being a JEDI-focused youth empowerment and equity organization. - Provide consistent follow-up regarding assigned projects and after meetings. - Manage related and other duties as assigned in support of department and business needs. Qualifications - Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience. - 3-5 years of relevant experience as a Salesforce Administrator. - 1-2 years of relevant experience as a Business Analyst. Requirements - 3+ Years of Experience in Salesforce. - Salesforce Certifications, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator. - Advanced understanding of Salesforce platform capabilities, features, and best practices. - Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities. - Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems. - Experience with agile development methodologies. - Active belief and practice in documentation. - Advanced analytical and problem-solving skills. - Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization. - Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment. - Ability to work independently and proactively, taking ownership of tasks and driving them to completion. - Demonstrates enthusiasm towards continued personal/professional development. - Ability to use project management tools to manage work. - Responsible use and adherence to the organization's (BBBSA) IT policies on acceptable use of AI. Our Commitment At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored. Equal Employment Opportunity BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances. Americans with Disabilities Act Employee must be able to perform all essential job functions, with or without reasonable accommodation. Job Responsibilities The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization. Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.

• Manage Atlanta office operations including coordination among team members, office supplies, and other needs. • Support the CEO in task management to execute priorities, leading strategic and priority projects. • Facilitate presentation and materials management for CEO-led meetings. • Ensure proper documentation and maintenance of electronic and physical Executive Office files. • Provide support for board meeting planning as needed.

• Provide strategic oversight of corporate partnerships to drive revenue growth • Oversee account management functions and manage a team of Account Directors • Design and implement partnership stewardship framework • Ensure partnerships are managed holistically with a perspective on corporate philanthropy and social impact • Collaborate across functions to align partnerships with programmatic impact and brand strategy • Monitor portfolio performance and implement strategies for retention and growth • Recruit, lead, and develop a high-performing team of Account Directors

• Serve as a strategic partner to the VP, Strategic Philanthropy, Chief Development Officer (CDO), and CEO in stewarding national board members as donors, advocates, and connectors • Lead planning and execution of board meetings and committee meetings with a focus on inspiration, engagement, and philanthropic outcomes • Ensure all board materials and experiences reinforce BBBSA’s case for investment, strategic priorities, and funding opportunities • Oversee onboarding and offboarding of board members with a clear emphasis on philanthropic expectations and opportunities for engagement • Design and manage a Board Engagement & Philanthropy Program that tracks giving, engagement, and strategic alignment of each board member • Support the development and execution of individualized board member engagement plans, including giving goals, cultivation strategies, and stewardship touchpoints • Partner with senior leadership to activate board members in opening doors to new major donors, corporate partners, and philanthropic opportunities • Support the VP, Strategic Philanthropy and senior leaders within the Resource Development department in managing a top-tier portfolio of major and transformational donors • Coordinate moves management across priority donors, tracking cultivation, solicitation, and stewardship activities • Develop high-quality briefing materials, proposals, stewardship reports, and engagement strategies for top donors • Partner with executive leadership to prepare for and follow up on high-stakes donor meetings, events, and experiences • Help design and execute white-glove donor experiences, including small convenings, dinners, and thought leadership engagements • Maintain accurate and up-to-date records in CRM systems to ensure visibility into donor engagement and pipeline progress • Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values. • Provide consistent follow-up regarding assigned projects and after meetings. • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential. • Manage related and other duties as assigned in support of department and business needs.

• Overseeing executive and national office administration • Key partner relationship management • Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities • Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders • Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences • Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals • Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols • Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings • Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact • Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities • Oversee and provide support as needed in Executive Office Project management • Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements • Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings • Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements • Support the CEO in executing priorities, working on and at times leading strategic and priority projects • Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed

• Manages the Chief Impact Officer’s calendar and related administrative support for ongoing strategic projects and priorities. • Serves as a liaison between the Chief Impact Officer, Program & Impact leadership, internal teams, and external partners to align meeting objectives, participants, and materials. • Assists with advancing priority partnerships by scheduling, organizing, and supporting executive and team collaboration. • Prepares agendas, briefing context, and materials to ensure partnership meetings—especially those led by the Chief Impact Officer—are productive and outcome-driven. • Tracks partnership commitments, decisions, and milestones; coordinates follow-up and next steps across the Program & Impact team. • Identifies stalled progress, scheduling bottlenecks, or missing inputs and flags them to Directors or Program & Impact leadership with recommended actions. • Maintains accurate partnership documentation, timelines, and task tracking within established project management systems. • Coordinates meetings within the Program & Impact team, across various departments and with external stakeholders (agency leaders, consultants, etc.). • Distributes documents, information, instructions, and other resources to ensure both internal and external stakeholders have tools and resources to be effective. • Documents progress against project plan, updates leaders and identifies implications for the overall project and connections to other ongoing projects/grants. • Serves as a primary point of contact for projects when multiple units are involved with the same project to ensure effective and synergistic team actions. • Communicates consistently and clearly with Project Leads, team members, and other key stakeholders to keep the projects on track. • Proactively identifies potential stakeholders for involvement in projects and recommends when and how others can make meaningful contribution to a project’s success. • Offers high-level customer service and customer focused problem-solving that builds trust, and ensures more effective project implementation. • Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.

• Analyzing business requirements, designing, and implementing Salesforce solutions • Leading Salesforce initiatives to drive business growth • Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices • Design and implement Salesforce solutions and functionalities • Elicit business requirements directly from stakeholders • Review, analyze and evaluate business systems, models, requirements, and needs • Identify opportunities for process improvement and optimization within Salesforce and related systems • Define requirements and convert them into workable user stories • Prepare key documentation such as user stories, business processes, process flow analysis • Participate in pre-project engagements with the Product Development Team, business stakeholders, and vendors • Lead Salesforce initiatives, including managing project timelines and resources • Effectively facilitate and manage business stakeholder-related meetings and workshops

• Manage end-to-end processing of semi-monthly payroll • Serve as primary point of contact for payroll inquiries and corrections • Administer employee benefits programs • Analyze and assess related benefit needs and trends • Prepare and deliver clear employee communications related to benefits • Partner with vendors to resolve system issues and implement enhancements

• Advances priority partnerships by coordinating executive and team-level engagement that moves partnerships from discussion to action. • Manages the CIO’s calendar and related administrative support for ongoing strategic projects and priorities. • Serves as a liaison between the CIO, PI leadership, internal teams, and external partners to align meeting objectives, participants, and materials. • Prepares agendas, briefing context, and materials to ensure partnership meetings—especially those led by the CIO—are productive and outcome-driven. • Tracks partnership commitments, decisions, and milestones; coordinates follow-up and next steps across the PI team. • Identifies stalled progress, scheduling bottlenecks, or missing inputs and flags them to Directors or PI leadership with recommended actions. • Maintains accurate partnership documentation, timelines, and task tracking within established project management systems. • Coordinates meetings within the Program & Impact team, across various departments and with external stakeholders (agency leaders, consultants, etc.). • Distributes documents, information, instructions, and other resources to ensure both internal and external stakeholders have tools and resources to be effective. • Documents progress against project plan, updates leaders, and identifies implications for the overall project and connections to other ongoing projects/grants. • Serves as a primary point of contact for projects when multiple units are involved with the same project to ensure effective and synergistic team actions. • Communicates consistently and clearly with Project Leads, team members, and other key stakeholders to keep the projects on track. • Proactively identifies potential stakeholders for involvement in projects and recommends when and how others can make meaningful contributions to a project’s success. • Offers high-level customer service and customer-focused problem-solving that builds trust and ensures more effective project implementation. • Demonstrates commitment to BBBSA’s shared leadership competencies and organizational values. • Provides consistent follow-up regarding assigned projects and after meetings. • Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential. • Manages related and other duties as assigned in support of department and business needs.