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Market Operations Specialist
Location
Europe
Posted
3 days ago
Salary
£81.6K - £90.7K / year
Seniority
Junior
Job Description
Market Operations Specialist
Coinbase
• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.
Job Requirements
- BA/BS in Information Systems, Economics, Finance, or a related technical field with 1+ years of experience in financial markets operations or a technical operations role.
- Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
- Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
- Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
- Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Professional development opportunities
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