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Coinbase

We're building an open financial system for the world.

Market Operations Specialist

OperationsOperationsFull TimeRemoteJuniorTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

Europe

Posted

3 days ago

Salary

£81.6K - £90.7K / year

Seniority

Junior

Bachelor Degree1 yr expEnglishSQL

Job Description

Market Operations Specialist

Coinbase

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and INTX. • Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology. • Lead frontline support for internal and external investigations tied to exchange operations, including error trade analysis and resolution. • Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments. • Support onboarding and ongoing operational enablement of clients and vendors, including connectivity setup and issue triage. • Identify and recommend process improvements that align with business growth objectives and strengthen exchange operational reliability.

Job Requirements

  • BA/BS in Information Systems, Economics, Finance, or a related technical field with 1+ years of experience in financial markets operations or a technical operations role.
  • Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
  • Proven ability to diagnose and resolve complex production issues across trading and clearing platforms, communicating root cause and remediation to both technical and non-technical audiences.
  • Experience managing support across multiple channels (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
  • Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Professional development opportunities

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