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• Lead identification, development, and deployment of AI capabilities across operations • Design, build, and ship AI solutions that drive measurable improvements • Establish North America AI engineering practices and governance • Partner with IT and other departments to ensure compliance • Build and lead a high-performing team of AI builders

• Support new business implementations and operational continuity across multiple sites • Partner with engineering to develop detailed process flows and layout plans • Participate in performance improvement and crisis management support • Attend operational reviews for RFPs and implementation tollgates • Partner in hyper-care support for relocations, application migrations, and new launches • Help to manage UAT and volume stress testing • Engage in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes

• Lead the strategy, execution, and continuous evolution of DSV’s North American Contract Logistics (HT2), high velocity launch offering. • Deliver rapidly deployable, scalable launch solutions, supporting new customer implementations, startup facilities, expansions, and major operational transformations across the network. • Oversee both centralized project management functions and field-based launch execution teams, ensuring launches are operationally successful, financially sustainable, and aligned with customer expectations. • Drive results across a highly matrixed environment involving operations, engineering, finance, IT, commercial teams, customers, and external partners. • Build organizational capability in rapid launch execution, project governance, and startup stabilization. • Design, implement, and continuously improve DSV’s high-velocity launch operating model for new customer implementations and facility startups. • Develop scalable launch frameworks, playbooks, governance models, and standardized deployment methodologies in support of rapid deployments. • Partner closely with commercial and solutions engineering teams during pre-sale and implementation phases to ensure operational readiness, financial planning, and execution alignment. • Own launch-related financial performance and sustainability metrics, including EBIT performance, ROIC achievement, Startup expense forecasting & management, and Labor ramp efficiency. • Ensure launches are delivered on-time, within budget, and aligned to operational KPIs and customer SLAs.

• Provides support to local management team that may include financial reporting and control • Analyzes records of present and past operations, trends and costs, estimated and realized revenues • Publish periodic financial reports, including accounts payable and freight metrics • Produces cost quotes, strategic business cases, risk assessment and other ad-hoc analysis • Plan, organize and manage own workload for monthly financial reporting process

• The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. • Responsible for being the liaison/direct link for GCM and the customer to the wider regional operations support organization in shaping the strategic direction and delivering operational standards and harmonization through effective senior leader partnership and continuous improvement support. • Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort. • Responsible for forming strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented and upheld. • Collaborate with GCM Business Management, Customer Enablement and Center of Excellence (CoE) teams to align overall strategy, future growth and best approach for business growth and sustainment. • Act as primary regional POC for operational customer requests and provide visibility to GCM on operations performance within the region. • Ensure regional operations are in line with customer SLAs and program reporting approach / requirements. • Build and sustain long-term customer relationships. • Supports local, regional and global sales initiatives by partnering with the customer, GCM and local operations. • Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations. • Act as senior operational expert ensuring local operation adoption of global processes, tools and systems. • Act as primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts. • Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations. • Partner with regional customer and DSV operations on continuous improvement, innovation and best practice sharing. • Supports change management programs linked to the strategic scope that supports customer strategy. • Build, maintain and manage relationships across all levels of the organization and act as the primary GCM operational interface at global level to appropriate stakeholders on the customer side. • Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects. • Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals. • Drive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues.

• Identifying, securing, and commercially managing all new and growth business opportunities • Drive the global Aerospace & Defense business development activities • Land new business and grow existing portfolio by building and managing relationships • Strengthen DSV’s position within the US defense ecosystem • Coordinate and manage projects during tender and implementation phases • Support Global Account Directors with large, strategic CL opportunities • Translate the global Aerospace & Defense strategy into focused Business Development initiatives • Drive growth within prioritized Aerospace & Defense subverticals • Define required and missing commercial products/services • Drive pipeline management based on opportunity size, conversion rates, strategic value • Support the development of differentiated Aerospace & Defense capabilities • Represent DSV in relevant industry forums, associations, trade events

• The Senior Director of Engineering is responsible for managing, coaching, tracking and reporting through their heads of department – CIP and Project Engineering a highly skilled team. • This position is also responsible for direct, develop and mentoring of the team to build engineering competency and grow talent within the organization. • This role also works with regional peers around the globe to ensure consistent best practices are deployed across the contract logistics network.

• Identifying, securing, and commercially managing all new and growth business opportunities within the Aerospace & Defense vertical • Drive the global Aerospace & Defense business development activities • Land new business and grow existing portfolio by actively approaching the market • Strengthen DSV’s position within the US defense ecosystem and increase strategic pipeline development • Coordinate and manage projects during tender and implementation phases • Support Global Account Directors with large, strategic CL opportunities • Translate the global Aerospace & Defense strategy into focused Business Development initiatives • Drive growth within prioritized Aerospace & Defense subverticals • Define required and missing commercial products/services necessary to strengthen DSV’s Aerospace & Defense value proposition • Drive pipeline management based on opportunity size, conversion rates, strategic value • Support the development of differentiated Aerospace & Defense capabilities

• Leading the team of Project Managers for successful delivery of company projects • Driving adherence to department standard approach throughout project execution • Monitoring scheduling and execution of meetings and communication plans • Providing oversight and guidance to LATAM Project Management teams • Conducting formal performance reviews and managing professional development opportunities • Supporting Business Development and other departments with project timelines

• Drive the commercial success of DSV’s Industrial Contract Logistics business globally • Lead a global team of Global Account Directors and Business Development Managers • Strengthen long-term relationships with key industrial customers • Translate strategic ambitions into actionable commercial plans and ensure strong customer retention and profitable growth